R+L Carriers
Job Title
Essential Duties and Responsibilities: Technical Support: Deliver prompt support for hardware and software issues, ensuring smooth day-to-day operations. System Administration: Maintain and administer servers, networks, and systems to ensure reliability and performance. Technology Implementation: Support the rollout of new tools and systems, collaborating with teams and assisting with user onboarding. Security Management: Help implement and monitor cybersecurity measures to safeguard organizational assets. Documentation: Keep accurate and up-to-date records of systems, configurations, and procedures. Collaboration: Work with IT peers and stakeholders to understand needs and contribute to effective solutions. Technology Evaluation: Stay current on emerging technologies and provide input on potential improvements. Training & Education: Conduct user training and promote best practices to enhance technology adoption. Asset Management: Track and manage hardware, software, and licensing inventory to ensure accurate records and compliance. Incident Response: Respond to and resolve technical incidents efficiently, minimizing downtime and service disruption. Vendor Coordination: Assist with vendor communications for hardware, software, and service-related support or procurement. User Access Management: Support account provisioning, permissions, and access control across systems and applications. Qualifications: 2+ years of hands-on experience supporting and installing hospitality systems. Proficiency with hospitality technologies such as Oracle Opera (PMS), Oracle Simphony (POS), credit card processing platforms, door locking systems, and other hotel-based systems is required. Strong troubleshooting skills across both software and hardware in a hospitality environment. Solid understanding of system administration, networking, and IT infrastructure. Familiarity with cybersecurity best practices and data protection in hospitality settings. Excellent communication and interpersonal skills; able to support both technical and non-technical users. Customer-focused mindset with a commitment to high service standards. Ability to respond courteously and efficiently to guest and staff inquiries. Self-motivated, proactive, and adaptable in a fast-paced, service-driven environment. Experience conducting user training and maintaining system documentation. Background in the hospitality industry is strongly preferred. We offer a comprehensive benefits package that includes medical, dental, vision, life, a 401(k) retirement plan and free vacation lodging at our employee resorts in Daytona Beach, FL, Big Bear Lake, CA and Pigeon Forge, TN.
Essential Duties and Responsibilities: Technical Support: Deliver prompt support for hardware and software issues, ensuring smooth day-to-day operations. System Administration: Maintain and administer servers, networks, and systems to ensure reliability and performance. Technology Implementation: Support the rollout of new tools and systems, collaborating with teams and assisting with user onboarding. Security Management: Help implement and monitor cybersecurity measures to safeguard organizational assets. Documentation: Keep accurate and up-to-date records of systems, configurations, and procedures. Collaboration: Work with IT peers and stakeholders to understand needs and contribute to effective solutions. Technology Evaluation: Stay current on emerging technologies and provide input on potential improvements. Training & Education: Conduct user training and promote best practices to enhance technology adoption. Asset Management: Track and manage hardware, software, and licensing inventory to ensure accurate records and compliance. Incident Response: Respond to and resolve technical incidents efficiently, minimizing downtime and service disruption. Vendor Coordination: Assist with vendor communications for hardware, software, and service-related support or procurement. User Access Management: Support account provisioning, permissions, and access control across systems and applications. Qualifications: 2+ years of hands-on experience supporting and installing hospitality systems. Proficiency with hospitality technologies such as Oracle Opera (PMS), Oracle Simphony (POS), credit card processing platforms, door locking systems, and other hotel-based systems is required. Strong troubleshooting skills across both software and hardware in a hospitality environment. Solid understanding of system administration, networking, and IT infrastructure. Familiarity with cybersecurity best practices and data protection in hospitality settings. Excellent communication and interpersonal skills; able to support both technical and non-technical users. Customer-focused mindset with a commitment to high service standards. Ability to respond courteously and efficiently to guest and staff inquiries. Self-motivated, proactive, and adaptable in a fast-paced, service-driven environment. Experience conducting user training and maintaining system documentation. Background in the hospitality industry is strongly preferred. We offer a comprehensive benefits package that includes medical, dental, vision, life, a 401(k) retirement plan and free vacation lodging at our employee resorts in Daytona Beach, FL, Big Bear Lake, CA and Pigeon Forge, TN.