Senior Business Analyst, Sales Enablement (Hybrid)

*This role will be a hybrid-based position at either of our Medical Division offices in Portage, MI, or Redmond, WA, with the expectation to be on-site 1-2x/week. As the Senior Business Analyst, Sales Enablement, you will perform administration of SFDC & CPQ daily, including user setup, user training, issue resolution, requirement gathering, and implementation via service partners. Ensure data integrity, license management, and perform routine maintenance. Lead and facilitate the testing and approval of new functionality from various sources and applications. Strong to advanced knowledge and understanding of sales enablement processes, system functionality, sales operations strategy Duties & Responsibilities: Work closely with developers, administrators, and third-party vendors to troubleshoot, support system configuration enhancements, and integration efforts Own communication strategy between Sales Enablement and our internal customers Maintains and improves sales tools by working with our IS business partners Key liaison between IT Business Partner, Sales Operations, Sales Enablement peers, Marketing, and Sales Team to establish user requirements, configure system settings, execute integration, monitor development, test solutions and support launch of new functionalities Liaise with the sales operations team to support day-to-day needs and offload transactional workloads Provide consultation to users in automated systems, collaborating with Professional Services and outsourced functions, to improve web-enabled solutions Serve as the SME for Sales Force and CPQ, ensuring solutions align with business strategy, adjacent software platforms, and best practices Lead end-to-end business process analysis, including requirements gathering, process documentation, gap analysis, and solution design Design and implement business reporting for sales and internal stakeholders What you need: Bachelors degree in business administration, information systems, or related field 2+ years of professional experience in related field Salesforce.com experience (preference to handling user requirements or system administration) Microsoft Office Suite Preferred: 2+ years of experience as a Business Analyst and/or System Administration preferred Customer service or customer-oriented call center type environment preferred Project management experience is a plus Experience Oracle CPQ (Certifications are a plus) Power BI experience is a plus

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