Maryland Staffing
Citrix Systems Administrator
At Leidos, we deliver innovative solutions through the efforts of our diverse and talented people who are dedicated to our customers' success. We empower our teams, contribute to our communities, and operate sustainable practices. Everything we do is built on a commitment to do the right thing for our customers, our people, and our community. Our Mission, Vision, and Values guide the way we do business. Employees enjoy career enrichment opportunities available through mobility and development and experience rewarding relationships with supportive supervisors and talented colleagues and customers. Your most important work is ahead. If this sounds like the kind of environment where you can thrive, keep reading! Leidos is seeking a Citrix Systems Administrator to support the National Media Exploitation Center (NMEC). The Administrator will provide operations support to customers across multiple geographic locations. They will provide operations and maintenance support to existing Citrix VDI environments across multiple enclaves and assist with the implementation of new solutions. The administrator will help drive adoption of trusted thin-client platforms and virtual desktops across a diverse user base by focusing on improving the reliability, functionality, and user experience of the systems. This individual will work in a team environment to ensure mission needs are met for internal and external customers. This is a 100% on-site position. All work must be performed at the customer site in Bethesda at the Intelligence Community Campus. Primary Responsibilities
Perform remote administration of servers located in offsite data centers. Provide Tier 3 operations support and be able to rapidly distinguish isolated user problems vs service outages for Citrix technologies. Monitor Citrix infrastructure and identify system anomalies before they impact customers. Work closely with Engineering staff to plan out future modernization efforts. Collaborate to perform network latency analysis to address slow connections and user experience issues. Implement version and architectural changes to existing, approved, systems. Implement major system upgrades. Coordinate with other Tier 2 and Tier 3 teams for testing and deployment of Group Policy modifications. Perform periodic backup and restoration of servers. Monitor desktop capacity to size the environment based on typical usage trends. Monitor License and Certificate status on the systems and coordinate the renewal and installation as needed. Coordinate with customers and stakeholders to collect data, conduct analysis, develop, and implement solutions associated with incident tickets and requirements. Establish comprehensive availability and capacity management solution using lessons learned. Develop solutions to technical issues. Provide follow-up reports for root cause analysis, engineering technical assessment, and process improvement initiatives. Periodically review, update, and generate Standard Operating Procedures (SOPs) for systems and services under your control. Update operations and monitoring documentation for 24/7/365 IT watch personnel. Provide mentorship and training for junior team members. Basic Qualifications
Experience with interacting with customers to handle service inquiries and problems. Experience working as a Tier 3 system administrator. Knowledge of IC IT standards and best practices. Extensive knowledge of Citrix technologies. Experience with patch and upgrade methodology for front-end and back-end systems based on Citrix technology. Experience with rapid testing, validation, and deployment of new baseline images. Experience with conducting incident and trend analysis via log review, performance baselining/review, and other incident/problem management techniques. Experience with Scripting/Automation. Experience troubleshooting issues in a growing environment. Time management skills. Strong oral and written communications skills. Track record of working effectively within a team. Experience with support ticket management systems. Experience mentoring others and/or supervising others. Meet DoD 8570.11- IAT Level II certification requirements. Education/Experience Requirements
Requires a Bachelor's degree and at least 8 years of relevant experience. Generally has 4+ years of experience supervising or leading teams or projects. Clearance
Active TS/SCI clearance with Polygraph required. US Citizenship is required. Preferred Qualifications
Citrix Certified Administrator (CCA). ITIL Foundations Certification.
At Leidos, we deliver innovative solutions through the efforts of our diverse and talented people who are dedicated to our customers' success. We empower our teams, contribute to our communities, and operate sustainable practices. Everything we do is built on a commitment to do the right thing for our customers, our people, and our community. Our Mission, Vision, and Values guide the way we do business. Employees enjoy career enrichment opportunities available through mobility and development and experience rewarding relationships with supportive supervisors and talented colleagues and customers. Your most important work is ahead. If this sounds like the kind of environment where you can thrive, keep reading! Leidos is seeking a Citrix Systems Administrator to support the National Media Exploitation Center (NMEC). The Administrator will provide operations support to customers across multiple geographic locations. They will provide operations and maintenance support to existing Citrix VDI environments across multiple enclaves and assist with the implementation of new solutions. The administrator will help drive adoption of trusted thin-client platforms and virtual desktops across a diverse user base by focusing on improving the reliability, functionality, and user experience of the systems. This individual will work in a team environment to ensure mission needs are met for internal and external customers. This is a 100% on-site position. All work must be performed at the customer site in Bethesda at the Intelligence Community Campus. Primary Responsibilities
Perform remote administration of servers located in offsite data centers. Provide Tier 3 operations support and be able to rapidly distinguish isolated user problems vs service outages for Citrix technologies. Monitor Citrix infrastructure and identify system anomalies before they impact customers. Work closely with Engineering staff to plan out future modernization efforts. Collaborate to perform network latency analysis to address slow connections and user experience issues. Implement version and architectural changes to existing, approved, systems. Implement major system upgrades. Coordinate with other Tier 2 and Tier 3 teams for testing and deployment of Group Policy modifications. Perform periodic backup and restoration of servers. Monitor desktop capacity to size the environment based on typical usage trends. Monitor License and Certificate status on the systems and coordinate the renewal and installation as needed. Coordinate with customers and stakeholders to collect data, conduct analysis, develop, and implement solutions associated with incident tickets and requirements. Establish comprehensive availability and capacity management solution using lessons learned. Develop solutions to technical issues. Provide follow-up reports for root cause analysis, engineering technical assessment, and process improvement initiatives. Periodically review, update, and generate Standard Operating Procedures (SOPs) for systems and services under your control. Update operations and monitoring documentation for 24/7/365 IT watch personnel. Provide mentorship and training for junior team members. Basic Qualifications
Experience with interacting with customers to handle service inquiries and problems. Experience working as a Tier 3 system administrator. Knowledge of IC IT standards and best practices. Extensive knowledge of Citrix technologies. Experience with patch and upgrade methodology for front-end and back-end systems based on Citrix technology. Experience with rapid testing, validation, and deployment of new baseline images. Experience with conducting incident and trend analysis via log review, performance baselining/review, and other incident/problem management techniques. Experience with Scripting/Automation. Experience troubleshooting issues in a growing environment. Time management skills. Strong oral and written communications skills. Track record of working effectively within a team. Experience with support ticket management systems. Experience mentoring others and/or supervising others. Meet DoD 8570.11- IAT Level II certification requirements. Education/Experience Requirements
Requires a Bachelor's degree and at least 8 years of relevant experience. Generally has 4+ years of experience supervising or leading teams or projects. Clearance
Active TS/SCI clearance with Polygraph required. US Citizenship is required. Preferred Qualifications
Citrix Certified Administrator (CCA). ITIL Foundations Certification.