Kootenai Health
Manager Epic Application Education
Kootenai Health, Coeur D Alene, Idaho, United States, 83814
Manager Epic Application Education
Job Code: 29228
Position Summary
Position provides day-to-day management of the training team that support designated Epic applications, modules and third-party applications. Oversees the team that performs training and support for the Epic and third-party applications supporting Kootenai Health, our affiliates, and downstream customers. Works in close collaboration with the clinicians including physicians, informatics and analyst to implement, train and guide the use of technology to ensure optimal care delivery processes and effectively communicate patient care activity. Responsible for leading, mentoring and maintaining the technical competency of staff. Responsible for managing a departmental budget and expenditures within that budget.
Responsibilities •Responsible for ensuring the delivery of ongoing Epic and digital systems training programs •Accountable for building a progressive learning environment, team and infrastructure to provide ongoing education spanning implementation, activation, optimization and ongoing operations •Oversees the development and maintenance of education course catalogs and course schedules •Coordinates the identification and build out of training spaces, including digital, needed to support the plan (including rooms and technical infrastructure) •Provides direction, feedback and coaching, as well as formal feedback to staff during routine one-on-one meetings and the annual performance management cycle •Mentors and develops other team members through coaching and influence rather than through direct supervision •Responsible for staffing the assigned team •Builds annual goals for staff members, monitors performance against those goals, including action plans from the annual employee engagement survey •Along with the Contract Management and Procurement teams, manages the performance of a designated group of vendors, including monitoring identified service levels and achievement of contract deliverables •Maintains relationships with key business partners and other senior leaders, as well as key contacts in the health care IT industry in order to leverage best practices, and to evaluate and manage emerging technologies •Monitors and manages work assignments for an identified group of individuals; organizes and prioritizes tasks, tickets and deliverables •Leads communication efforts related to education efforts for deployments, upgrades, optimizations and other system changes. •Partners with quality, operational, and business leaders on training design and optimization to meet quality, safety, financial and efficiency needs •Leads Incident Management and Problem Management efforts •Relies on experience and judgment to plan and accomplish goals •Regular and predictable attendance is an essential job function •Performs other related duties as assigned •Competent to meet age-specific needs of the unit assigned
Requirements and Minimum Qualifications •Bachelor's degree in Education, Computer Science, Business Management, Information Services, or an equivalent combination of education, skills and relevant experience required •Minimum 3 years of Information Services leadership experience and 5 years total relevant experience, or an equivalent combination of education, skills and relevant experience required •Epic certification(s) or proficiency in domain are not required but would be considered a benefit •Practical experience with electronic health information systems including configuration, implementation, support and optimization in an ambulatory or hospital setting required •Experience with designing and delivering training and education in the technology space •Established track record of successful, collaborative work with physicians and clinical leadership •Advanced understanding of the standard tools, workflow processes, and/or procedures and concepts used in the development and deployment of application software necessary to run the healthcare systems business, clinical or financial systems
Working Conditions •Must be able to lift and move up to 10 lbs •Must be able to reach arms above or below shoulder height •Must be able to maintain a sitting position •Typical equipment used in an office job •Repetitive movements
About Kootenai Health:
Kootenai Health is a highly esteemed healthcare organization serving patients throughout northern Idaho and the Inland Northwest. We have been recognized with many accolades and distinctions, including being a Gallup Great Workplace, No. 1 Best Place to Work in Large Healthcare Organizations, and Magnet™ Status for Nursing Excellence. We pride ourselves on our outstanding reputation as an employer and a healthcare provider.
As your next employer, we are excited to offer you:
Kootenai Health offers comprehensive medical plan options, including options for fully paid employer premiums for our full-time employees. For part-time employees, we offer the same plan options with affordable part-time premiums. In addition to medical insurance, we offer many voluntary benefits ranging from dental and vision to life and pet insurance. Kootenai Health also offers well-being resources and telemedicine service options to all employees, regardless of benefit eligibility. Benefits begin on the 1st of the month following 30 days of employment. Kootenai Health's tuition assistance program is available after 90 days. If you want to further your education, we'll help you pay for it Kootenai Health sponsors retirement plans for employees that enable you to save money on a pre-tax and Roth after tax basis for your retirement. Kootenai Health will match your contributions based on years of service ranging from 3-6 percent. Competitive salaries with night, weekend, and PRN shift differentials An award-winning and incentive-driven wellness program. Including a MyHealth corporate team, onsite financial seminars, and coaching Employees receive discounts at The Wellness Bar, PEAK Fitness, and more Robust and interactive employee referral program And much more
If you strive to be an integral part of a high-quality healthcare system like Kootenai Health, we want to meet you!
Apply today! You can also contact Lindsay Buchanan at lbuchanan@kh.org the HR Front Desk at 208-625-4620 or email
careers@kh.org
with any questions.
Kootenai Health complies with applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, veteran status, or sex. Kootenai Health does not exclude people or treat them differently because of race, color, national origin, age, disability, veteran status, or sex.
Job Code: 29228
Position Summary
Position provides day-to-day management of the training team that support designated Epic applications, modules and third-party applications. Oversees the team that performs training and support for the Epic and third-party applications supporting Kootenai Health, our affiliates, and downstream customers. Works in close collaboration with the clinicians including physicians, informatics and analyst to implement, train and guide the use of technology to ensure optimal care delivery processes and effectively communicate patient care activity. Responsible for leading, mentoring and maintaining the technical competency of staff. Responsible for managing a departmental budget and expenditures within that budget.
Responsibilities •Responsible for ensuring the delivery of ongoing Epic and digital systems training programs •Accountable for building a progressive learning environment, team and infrastructure to provide ongoing education spanning implementation, activation, optimization and ongoing operations •Oversees the development and maintenance of education course catalogs and course schedules •Coordinates the identification and build out of training spaces, including digital, needed to support the plan (including rooms and technical infrastructure) •Provides direction, feedback and coaching, as well as formal feedback to staff during routine one-on-one meetings and the annual performance management cycle •Mentors and develops other team members through coaching and influence rather than through direct supervision •Responsible for staffing the assigned team •Builds annual goals for staff members, monitors performance against those goals, including action plans from the annual employee engagement survey •Along with the Contract Management and Procurement teams, manages the performance of a designated group of vendors, including monitoring identified service levels and achievement of contract deliverables •Maintains relationships with key business partners and other senior leaders, as well as key contacts in the health care IT industry in order to leverage best practices, and to evaluate and manage emerging technologies •Monitors and manages work assignments for an identified group of individuals; organizes and prioritizes tasks, tickets and deliverables •Leads communication efforts related to education efforts for deployments, upgrades, optimizations and other system changes. •Partners with quality, operational, and business leaders on training design and optimization to meet quality, safety, financial and efficiency needs •Leads Incident Management and Problem Management efforts •Relies on experience and judgment to plan and accomplish goals •Regular and predictable attendance is an essential job function •Performs other related duties as assigned •Competent to meet age-specific needs of the unit assigned
Requirements and Minimum Qualifications •Bachelor's degree in Education, Computer Science, Business Management, Information Services, or an equivalent combination of education, skills and relevant experience required •Minimum 3 years of Information Services leadership experience and 5 years total relevant experience, or an equivalent combination of education, skills and relevant experience required •Epic certification(s) or proficiency in domain are not required but would be considered a benefit •Practical experience with electronic health information systems including configuration, implementation, support and optimization in an ambulatory or hospital setting required •Experience with designing and delivering training and education in the technology space •Established track record of successful, collaborative work with physicians and clinical leadership •Advanced understanding of the standard tools, workflow processes, and/or procedures and concepts used in the development and deployment of application software necessary to run the healthcare systems business, clinical or financial systems
Working Conditions •Must be able to lift and move up to 10 lbs •Must be able to reach arms above or below shoulder height •Must be able to maintain a sitting position •Typical equipment used in an office job •Repetitive movements
About Kootenai Health:
Kootenai Health is a highly esteemed healthcare organization serving patients throughout northern Idaho and the Inland Northwest. We have been recognized with many accolades and distinctions, including being a Gallup Great Workplace, No. 1 Best Place to Work in Large Healthcare Organizations, and Magnet™ Status for Nursing Excellence. We pride ourselves on our outstanding reputation as an employer and a healthcare provider.
As your next employer, we are excited to offer you:
Kootenai Health offers comprehensive medical plan options, including options for fully paid employer premiums for our full-time employees. For part-time employees, we offer the same plan options with affordable part-time premiums. In addition to medical insurance, we offer many voluntary benefits ranging from dental and vision to life and pet insurance. Kootenai Health also offers well-being resources and telemedicine service options to all employees, regardless of benefit eligibility. Benefits begin on the 1st of the month following 30 days of employment. Kootenai Health's tuition assistance program is available after 90 days. If you want to further your education, we'll help you pay for it Kootenai Health sponsors retirement plans for employees that enable you to save money on a pre-tax and Roth after tax basis for your retirement. Kootenai Health will match your contributions based on years of service ranging from 3-6 percent. Competitive salaries with night, weekend, and PRN shift differentials An award-winning and incentive-driven wellness program. Including a MyHealth corporate team, onsite financial seminars, and coaching Employees receive discounts at The Wellness Bar, PEAK Fitness, and more Robust and interactive employee referral program And much more
If you strive to be an integral part of a high-quality healthcare system like Kootenai Health, we want to meet you!
Apply today! You can also contact Lindsay Buchanan at lbuchanan@kh.org the HR Front Desk at 208-625-4620 or email
careers@kh.org
with any questions.
Kootenai Health complies with applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, veteran status, or sex. Kootenai Health does not exclude people or treat them differently because of race, color, national origin, age, disability, veteran status, or sex.