ClearanceJobs
Customer Technical Specialist
Peraton is seeking a Customer Technical Specialist to join our team of qualified, diverse individuals. This position requires on-site work at our Portland, ME location. Must be willing to travel up to 25%. Day to day work responsibilities include: Providing hands-on technical support for a wide range of IT and network systems including: Cisco switches, fiber backbones, and network infrastructure Desktops, laptops, tablets, printers, scanners, and peripherals Communication equipment (VoIP phones, cell phones, VTC units) Transportation security systems such as duress alarms and Electronic Time and Attendance System (eTAS) clocks Troubleshooting and resolving hardware, software, and network issues both remotely and in-person. Performing installation and configuration of end-user devices such as laptops, mobile devices, VTC units, and other peripherals. Supporting infrastructure components like fiber backbones, patch panels, and network interconnectivity, ensuring secure and reliable communications. Logging and managing updates through a ticketing system, maintaining accurate asset and configuration records. Conducting routine IT inventory audits, updating cabinet documentation, and ensuring equipment records are current. Partnering with Peraton leadership to recommend technology and process improvements that enhance service delivery and customer experience. Delivering support with a professional presence - often directly assisting senior government personnel in high-profile environments. Providing technical support for end user devices, hardware (laptops, desktops, printers, tablets, mobile devices) and peripherals, software (COTS, GOTS, Web), network infrastructure (routers, switches, etc.), Voice over Internet Protocol (VoIP), audiovisual display systems, and analog and wireless technologies. Scheduling and coordinating customer desk-side support for the installation of new software to performance hardware or software break/fix activities. Investigating and resolving all connectivity issues related to end-user, site infrastructure, and STIP IT equipment. Basic qualifications include a bachelor's degree and 0 years' experience or an associate's degree and 2 years' experience or a high school diploma/equivalent and 4 years of relevant experience. U.S. citizenship must have the ability to obtain/maintain a DHS Entrance on Duty (EOD) clearance. Experience with desk-side IT support and supporting a variety of IT technologies is required. Preferred qualifications include relevant DHS focused experience, A+ Certification, Network+ Certification, Cisco & Microsoft Certifications, ability to install Cisco switches and complex fiber backbone interconnectivity, knowledge and experience connecting/patching/repairing Cat6 & fiber infrastructure, and ability to communicate in a professional manner with senior executive government staff. Target salary range: $30,000 - $48,000. Equal opportunity employer, including disability and protected veterans, or other characteristics protected by law.
Peraton is seeking a Customer Technical Specialist to join our team of qualified, diverse individuals. This position requires on-site work at our Portland, ME location. Must be willing to travel up to 25%. Day to day work responsibilities include: Providing hands-on technical support for a wide range of IT and network systems including: Cisco switches, fiber backbones, and network infrastructure Desktops, laptops, tablets, printers, scanners, and peripherals Communication equipment (VoIP phones, cell phones, VTC units) Transportation security systems such as duress alarms and Electronic Time and Attendance System (eTAS) clocks Troubleshooting and resolving hardware, software, and network issues both remotely and in-person. Performing installation and configuration of end-user devices such as laptops, mobile devices, VTC units, and other peripherals. Supporting infrastructure components like fiber backbones, patch panels, and network interconnectivity, ensuring secure and reliable communications. Logging and managing updates through a ticketing system, maintaining accurate asset and configuration records. Conducting routine IT inventory audits, updating cabinet documentation, and ensuring equipment records are current. Partnering with Peraton leadership to recommend technology and process improvements that enhance service delivery and customer experience. Delivering support with a professional presence - often directly assisting senior government personnel in high-profile environments. Providing technical support for end user devices, hardware (laptops, desktops, printers, tablets, mobile devices) and peripherals, software (COTS, GOTS, Web), network infrastructure (routers, switches, etc.), Voice over Internet Protocol (VoIP), audiovisual display systems, and analog and wireless technologies. Scheduling and coordinating customer desk-side support for the installation of new software to performance hardware or software break/fix activities. Investigating and resolving all connectivity issues related to end-user, site infrastructure, and STIP IT equipment. Basic qualifications include a bachelor's degree and 0 years' experience or an associate's degree and 2 years' experience or a high school diploma/equivalent and 4 years of relevant experience. U.S. citizenship must have the ability to obtain/maintain a DHS Entrance on Duty (EOD) clearance. Experience with desk-side IT support and supporting a variety of IT technologies is required. Preferred qualifications include relevant DHS focused experience, A+ Certification, Network+ Certification, Cisco & Microsoft Certifications, ability to install Cisco switches and complex fiber backbone interconnectivity, knowledge and experience connecting/patching/repairing Cat6 & fiber infrastructure, and ability to communicate in a professional manner with senior executive government staff. Target salary range: $30,000 - $48,000. Equal opportunity employer, including disability and protected veterans, or other characteristics protected by law.