Insight Global
Linux Desktop Support Engineer
We are seeking a Linux Desktop Support Engineer to join our global end-user support team. This role is ideal for someone with strong Linux desktop experience who also enjoys working directly with users in a walk-up or remote support model. Youll be part of a team that supports Windows, Mac, and now expanding into Linux environments. This is a unique opportunity to help shape and scale Linux support within a growing organization. Responsibilities: Provide front-line Linux desktop support (50%+ user-facing) Troubleshoot and resolve issues related to system performance, application installs, network shares, and engineering tools Configure Linux systems to integrate with SMB shares and other enterprise services Collaborate with global teams and participate in team meetings Engage with the Linux cloud team to align hardware offerings with cloud capabilities Support Mac and Windows environments as needed Use ServiceNow and Jira for ticketing and task tracking Contribute to process improvements and environment optimization We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. Skills and Requirements: 5-7 years of IT experience, ideally in a Level 2 or Level 3 support role Strong Linux desktop support experience (Red Hat, CentOS, Ubuntu, etc.) Excellent communication and customer service skills Familiarity with scripting (Python, Shell, Kernel-level understanding) Experience with ITIL framework Tools: ServiceNow, Jira, Snow, Remedy (or similar) Security tools: CrowdStrike, BeyondTrust, Digital Guardian Exposure to Azure and Jamf Comfortable supporting Mac and Windows systems CompTIA Linux+ or other Linux certifications Experience with backend Linux server support Familiarity with Thunderbird or webmail for Linux-based email clients Experience in lab environments or supporting engineering teams Ability to train L1 support staff Experience with global teams and cross-functional collaboration
We are seeking a Linux Desktop Support Engineer to join our global end-user support team. This role is ideal for someone with strong Linux desktop experience who also enjoys working directly with users in a walk-up or remote support model. Youll be part of a team that supports Windows, Mac, and now expanding into Linux environments. This is a unique opportunity to help shape and scale Linux support within a growing organization. Responsibilities: Provide front-line Linux desktop support (50%+ user-facing) Troubleshoot and resolve issues related to system performance, application installs, network shares, and engineering tools Configure Linux systems to integrate with SMB shares and other enterprise services Collaborate with global teams and participate in team meetings Engage with the Linux cloud team to align hardware offerings with cloud capabilities Support Mac and Windows environments as needed Use ServiceNow and Jira for ticketing and task tracking Contribute to process improvements and environment optimization We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. Skills and Requirements: 5-7 years of IT experience, ideally in a Level 2 or Level 3 support role Strong Linux desktop support experience (Red Hat, CentOS, Ubuntu, etc.) Excellent communication and customer service skills Familiarity with scripting (Python, Shell, Kernel-level understanding) Experience with ITIL framework Tools: ServiceNow, Jira, Snow, Remedy (or similar) Security tools: CrowdStrike, BeyondTrust, Digital Guardian Exposure to Azure and Jamf Comfortable supporting Mac and Windows systems CompTIA Linux+ or other Linux certifications Experience with backend Linux server support Familiarity with Thunderbird or webmail for Linux-based email clients Experience in lab environments or supporting engineering teams Ability to train L1 support staff Experience with global teams and cross-functional collaboration