Capstone Search Advisors
Job Description
Fairfield County Hedge Fund is seeking a Support Analyst for their Client Services Technology team. The ideal candidate will excel in end-user focused support, providing top tier service and ensuring user satisfaction.
Responsibilities •Client Services Support: Deliver enhanced top tier service, technical support, and follow through on technology related issues. •Environment Support: Assist in supporting, troubleshooting, monitoring, and documenting the virtual, physical, and mobile endpoint environment as well as remote connectivity and other technologies. •Issue Escalation: Properly triage and escalate issues to various technical groups and vendors. •Project Participation: Participate in projects, including tracking and highlighting areas for improvement. •On-Call Duty: Be available for on-call support as required. Qualifications/Skills Required: •2-5 years of experience with a proven track record of providing exceptional customer service and support. •Experience using ticketing systems (e.g. FreshService, ServiceNow, JIRA, or others) for managing and resolving support issues. •Strong diagnosing and troubleshooting skills (Citrix, Windows 10/11, Office 365, Teams, Zoom). •Knowledge of virtualized environments (Citrix, Nutanix, Azure Virtual Desktops, VMWare, HyperV). •Microsoft 365 and Azure management and support experience. •Experience with group policy management, AD, DHCP, DNS, and Windows directory permissioning. •Basic understanding of networking concepts including VPNs, firewalls, and network topologies. Preferred: •Relevant certifications (e.g., Azure, CompTIA) •Knowledge of software packaging and deployment. •Experience managing and supporting a Citrix virtual environment and/or Nutanix infrastructure. •Proficiency with managing persistent machines using Kace KBOX or another desktop management tool. •Technology service experience in the financial services industry
Opening Doors to Incredible Opportunities: For over two decades, Capstone has been working with elite organizations from Fortune 500s to start-ups in some of the most competitive market sectors. Because of our deep connections, we're able to match you with the most relevant and prestigious career opportunities available - whether you're an executive or manager, we'll help you reach your professional goals.
Protect Yourself from Job Scams
We've seen an increase in scam attempts targeting job seekers. Please know that our team will never request sensitive personal information-such as your Social Security number or banking details-outside of our secure onboarding system. This system is the only method we use to collect the information necessary for employment.
All official communication will come from verified company email addresses or phone numbers. If something seems suspicious, trust your instincts and don't engage. Learn how to spot job scams and protect yourself here.
Equal Opportunity Employer: Capstone provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. We celebrate diversity and are committed to creating an inclusive environment for all employees. Capstone will provide reasonable accommodations for people with disabilities in all parts of the hiring and employment process.
Fairfield County Hedge Fund is seeking a Support Analyst for their Client Services Technology team. The ideal candidate will excel in end-user focused support, providing top tier service and ensuring user satisfaction.
Responsibilities •Client Services Support: Deliver enhanced top tier service, technical support, and follow through on technology related issues. •Environment Support: Assist in supporting, troubleshooting, monitoring, and documenting the virtual, physical, and mobile endpoint environment as well as remote connectivity and other technologies. •Issue Escalation: Properly triage and escalate issues to various technical groups and vendors. •Project Participation: Participate in projects, including tracking and highlighting areas for improvement. •On-Call Duty: Be available for on-call support as required. Qualifications/Skills Required: •2-5 years of experience with a proven track record of providing exceptional customer service and support. •Experience using ticketing systems (e.g. FreshService, ServiceNow, JIRA, or others) for managing and resolving support issues. •Strong diagnosing and troubleshooting skills (Citrix, Windows 10/11, Office 365, Teams, Zoom). •Knowledge of virtualized environments (Citrix, Nutanix, Azure Virtual Desktops, VMWare, HyperV). •Microsoft 365 and Azure management and support experience. •Experience with group policy management, AD, DHCP, DNS, and Windows directory permissioning. •Basic understanding of networking concepts including VPNs, firewalls, and network topologies. Preferred: •Relevant certifications (e.g., Azure, CompTIA) •Knowledge of software packaging and deployment. •Experience managing and supporting a Citrix virtual environment and/or Nutanix infrastructure. •Proficiency with managing persistent machines using Kace KBOX or another desktop management tool. •Technology service experience in the financial services industry
Opening Doors to Incredible Opportunities: For over two decades, Capstone has been working with elite organizations from Fortune 500s to start-ups in some of the most competitive market sectors. Because of our deep connections, we're able to match you with the most relevant and prestigious career opportunities available - whether you're an executive or manager, we'll help you reach your professional goals.
Protect Yourself from Job Scams
We've seen an increase in scam attempts targeting job seekers. Please know that our team will never request sensitive personal information-such as your Social Security number or banking details-outside of our secure onboarding system. This system is the only method we use to collect the information necessary for employment.
All official communication will come from verified company email addresses or phone numbers. If something seems suspicious, trust your instincts and don't engage. Learn how to spot job scams and protect yourself here.
Equal Opportunity Employer: Capstone provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. We celebrate diversity and are committed to creating an inclusive environment for all employees. Capstone will provide reasonable accommodations for people with disabilities in all parts of the hiring and employment process.