Capstone Search Advisors
Job Description
Fairfield County MSP is looking for a motivated Level II / III Helpdesk Analyst to join their growing team. You will manage, implement, and troubleshoot issues and provide solutions for our clients. You will provide guidance to their clients throughout various stages of troubleshooting and solution implementation within their environment. You will also: Resolve situations with VIP clients (white glove experience) Troubleshoot and resolve critical server, network, and lines of business incidents Windows Server 2008/2012/2016, including Active Directory, Group Policy, DNS DHCP Office 365 / Azure / AWS Microsoft Exchange Server/Exchange Online Remote access technologies, including RDS and VPN Peripheral device support, including network printers, scanners, monitors & UPS devices. WAN devices Hypervisors, SAN, NAS Wireless controllers and access points, routers, firewalls, and network switches Resolve escalated issues from the L1 and L2 team members Complete move/add/changes of client servers and workstations, including adding printers, applications, roles, etc. Mentor team members on technology Collaborate with other departments to solve complex issues Tasks assigned by the Director of Service Desk. Experience: Minimum of 3 years work experience in a Help Desk role Previous MSP experience CompTIA A+/Network+ or equivalent experience MCSA or equivalent experience Complete technical understanding and expertise in the following: Public and private DNS functionality Mail flow diagnostics VPN support and configuration File server support and configuration RDS environment support
Opening Doors to Incredible Opportunities: For over two decades, Capstone has been working with elite organizations from Fortune 500s to start-ups in some of the most competitive market sectors. Because of our deep connections, we're able to match you with the most relevant and prestigious career opportunities available - whether you're an executive or manager, we'll help you reach your professional goals.
Protect Yourself from Job Scams
We've seen an increase in scam attempts targeting job seekers. Please know that our team will never request sensitive personal information-such as your Social Security number or banking details-outside of our secure onboarding system. This system is the only method we use to collect the information necessary for employment.
All official communication will come from verified company email addresses or phone numbers. If something seems suspicious, trust your instincts and don't engage. Learn how to spot job scams and protect yourself here.
Equal Opportunity Employer: Capstone provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. We celebrate diversity and are committed to creating an inclusive environment for all employees. Capstone will provide reasonable accommodations for people with disabilities in all parts of the hiring and employment process.
Fairfield County MSP is looking for a motivated Level II / III Helpdesk Analyst to join their growing team. You will manage, implement, and troubleshoot issues and provide solutions for our clients. You will provide guidance to their clients throughout various stages of troubleshooting and solution implementation within their environment. You will also: Resolve situations with VIP clients (white glove experience) Troubleshoot and resolve critical server, network, and lines of business incidents Windows Server 2008/2012/2016, including Active Directory, Group Policy, DNS DHCP Office 365 / Azure / AWS Microsoft Exchange Server/Exchange Online Remote access technologies, including RDS and VPN Peripheral device support, including network printers, scanners, monitors & UPS devices. WAN devices Hypervisors, SAN, NAS Wireless controllers and access points, routers, firewalls, and network switches Resolve escalated issues from the L1 and L2 team members Complete move/add/changes of client servers and workstations, including adding printers, applications, roles, etc. Mentor team members on technology Collaborate with other departments to solve complex issues Tasks assigned by the Director of Service Desk. Experience: Minimum of 3 years work experience in a Help Desk role Previous MSP experience CompTIA A+/Network+ or equivalent experience MCSA or equivalent experience Complete technical understanding and expertise in the following: Public and private DNS functionality Mail flow diagnostics VPN support and configuration File server support and configuration RDS environment support
Opening Doors to Incredible Opportunities: For over two decades, Capstone has been working with elite organizations from Fortune 500s to start-ups in some of the most competitive market sectors. Because of our deep connections, we're able to match you with the most relevant and prestigious career opportunities available - whether you're an executive or manager, we'll help you reach your professional goals.
Protect Yourself from Job Scams
We've seen an increase in scam attempts targeting job seekers. Please know that our team will never request sensitive personal information-such as your Social Security number or banking details-outside of our secure onboarding system. This system is the only method we use to collect the information necessary for employment.
All official communication will come from verified company email addresses or phone numbers. If something seems suspicious, trust your instincts and don't engage. Learn how to spot job scams and protect yourself here.
Equal Opportunity Employer: Capstone provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. We celebrate diversity and are committed to creating an inclusive environment for all employees. Capstone will provide reasonable accommodations for people with disabilities in all parts of the hiring and employment process.