El Cap / Planet Granite / Earth Treks / Movement
Retail Specialist
El Cap / Planet Granite / Earth Treks / Movement, Golden, Colorado, United States, 80401
At Movement, our core values of growth, connection, and integrity are at the heart of everything we do. We're not just a climbing gym - we're a community that's dedicated to transforming lives through climbing, yoga, and fitness and sharing that vision with as many people as we can. As the country's largest network of climbing gyms, we're building an extraordinary team that's committed to growing our business, our value to our members, our future customers, and our industry.
By expanding our community, we can create rewarding career paths for our team members, continually improve the customer experience, build a sustainable business for the long term, and give back to the communities we are all a part of. We're looking for passionate, resilient, and business-minded enthusiasts who share our values and want to join us in not only leading the climbing industry but defining it!
JOB SUMMARY
The Retail Specialist role manages the operations and oversight of the gear shop in each gym. Responsibilities include verifying shipments, reporting discrepancies, restocking RGP, maintaining accurate inventory, and facilitating bi-annual full inventory counts. The Retail Specialist maintains a clean and organized shop, replenishes products, manages signage, and provides exceptional customer service, including shoe and harness fittings. Additionally, this role involves training front desk staff, managing special orders, product returns, participating in monthly regional retail specialist calls, and communicating retail initiatives such as sales, demos, pro-deals, new products, and trainings to gym staff.
JOB RESPONSIBILITIES
Train and hold front desk staff accountable to shop expectations, receiving, and customer service standards. Support gym in meeting retail revenue targets and analyzing current business in partnership with gym leadership. Manage receiving in-gym shipments for Retail, Gym Operations, & Business Operations Verify shipment contents & packing lists Report shipment discrepancies Restock RGP with accurate inventory once shipment arrives Manage digital and physical packing lists Inventory management and accuracy Conduct spot counts quarterly Monitor & update negative inventory weekly Facilitate bi-annual inventory full counts Visual merchandising Maintain a clean, shoppable, and organized shop & backstock room Replenish product from backstock frequently Manage product and pricing signage Customer Service Standards Greet customers in gear shop Provide shoe and harness fitting services to customers Communicate and train front desk staff on shop expectations, receiving, and customer service standards Manage Special Orders Manage processes for returned products, product warranties and RTV Participate in monthly regional retail specialist calls and provide feedback to the retail team on current business performance and opportunities. Communicate retail initiatives to gym staff, including sales, demos, pro-deals, new products, trainings, and other ad-hoc requests. Order and communicate with local vendors for gym-specific offerings within Movement Golden JOB REQUIREMENTS
Be passionate about climbing gear and self-motivated to acquire an in-depth knowledge of gear currently available Maintain positive customer service in a fast-paced environment Attention to detail and excellent organizational skills Maintain a strong record of follow-through and effective communication Basic familiarity with Microsoft programs such as Excel and Word, and comfortable with data analysis Experience in retail or customer service field preferred Experience with Rock Gym Pro or equivalent POS system preferred 3+ months of Front Desk experience with Movement or in the climbing industry preferred Passionate about climbing, yoga, and fitness within the Movement community ADDITIONAL INFORMATION
This is a part-time position with 10 hours/week unless combined with a full-time position. Opportunity to add front desk hours. Starting pay at $20.00 /hour, flexibility available based on experience Benefits include free membership, in-gym discounts, guest visits, and retail discounts.
New hires will complete a screening process.
Movement is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
By expanding our community, we can create rewarding career paths for our team members, continually improve the customer experience, build a sustainable business for the long term, and give back to the communities we are all a part of. We're looking for passionate, resilient, and business-minded enthusiasts who share our values and want to join us in not only leading the climbing industry but defining it!
JOB SUMMARY
The Retail Specialist role manages the operations and oversight of the gear shop in each gym. Responsibilities include verifying shipments, reporting discrepancies, restocking RGP, maintaining accurate inventory, and facilitating bi-annual full inventory counts. The Retail Specialist maintains a clean and organized shop, replenishes products, manages signage, and provides exceptional customer service, including shoe and harness fittings. Additionally, this role involves training front desk staff, managing special orders, product returns, participating in monthly regional retail specialist calls, and communicating retail initiatives such as sales, demos, pro-deals, new products, and trainings to gym staff.
JOB RESPONSIBILITIES
Train and hold front desk staff accountable to shop expectations, receiving, and customer service standards. Support gym in meeting retail revenue targets and analyzing current business in partnership with gym leadership. Manage receiving in-gym shipments for Retail, Gym Operations, & Business Operations Verify shipment contents & packing lists Report shipment discrepancies Restock RGP with accurate inventory once shipment arrives Manage digital and physical packing lists Inventory management and accuracy Conduct spot counts quarterly Monitor & update negative inventory weekly Facilitate bi-annual inventory full counts Visual merchandising Maintain a clean, shoppable, and organized shop & backstock room Replenish product from backstock frequently Manage product and pricing signage Customer Service Standards Greet customers in gear shop Provide shoe and harness fitting services to customers Communicate and train front desk staff on shop expectations, receiving, and customer service standards Manage Special Orders Manage processes for returned products, product warranties and RTV Participate in monthly regional retail specialist calls and provide feedback to the retail team on current business performance and opportunities. Communicate retail initiatives to gym staff, including sales, demos, pro-deals, new products, trainings, and other ad-hoc requests. Order and communicate with local vendors for gym-specific offerings within Movement Golden JOB REQUIREMENTS
Be passionate about climbing gear and self-motivated to acquire an in-depth knowledge of gear currently available Maintain positive customer service in a fast-paced environment Attention to detail and excellent organizational skills Maintain a strong record of follow-through and effective communication Basic familiarity with Microsoft programs such as Excel and Word, and comfortable with data analysis Experience in retail or customer service field preferred Experience with Rock Gym Pro or equivalent POS system preferred 3+ months of Front Desk experience with Movement or in the climbing industry preferred Passionate about climbing, yoga, and fitness within the Movement community ADDITIONAL INFORMATION
This is a part-time position with 10 hours/week unless combined with a full-time position. Opportunity to add front desk hours. Starting pay at $20.00 /hour, flexibility available based on experience Benefits include free membership, in-gym discounts, guest visits, and retail discounts.
New hires will complete a screening process.
Movement is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.