Public Safety Dispatcher

Salary: $29.31 - $30.33 HourlyLocation : JuneauJob Type: Full-TimeJob Number: 202500677Department: Juneau Police DepartmentOpening Date: 07/17/2025Closing Date: ContinuousPosition Number: 192010, 192016Bargaining Unit: Public Safety Employees AssociationPay Range: 541Hours Per Week: 40Telework Availability: Not Available Description*** $10,000 Hiring Bonus for eligible applicants; inquire with hiring manager ***Juneau is recruiting Police & Fire Public Safety Dispatchers!For applicants located outside of Juneau, all testing can be completed remotely.WHO WE ARE LOOKING FORWe are looking for someone whoCommunicates very well and will provide excellent customer service even in difficult circumstances. Remains calm in tense or fast-paced situations and emergencies.Has exceptional attendance, reliability, and dependability.Has great attention to detail while summarizing and performing data entry.Has excellent recall with ability to switch from one task to another in rapid succession. Wants to participate in helping the community from behind the scenes.THE BENEFITS OF JOINING OUR TEAMDo you enjoy helping people while working in a fast-paced environment where multitasking is essential and attention to detail is critical? Working as a Public Safety Dispatcher for the Juneau Police Department is a personally rewarding and challenging career that has a significant positive impact on the community. New dispatchers receive about 7 months of on-the-job training to learn call processing, computer systems, and radio procedures. Dispatchers provide service to the public and to responders over the phone and radio as part of a big team of people who serve the community. We work together through good times and during crises, emergencies, and difficult events. Most days are fun and challenging. Some are stressful and can be emotionally draining. Between your coworkers' support, structured training and Wellness program, you will develop coping skills that will help you be able to bounce from the tough calls. On any given day, dispatchers may start with a parking complaint, then give someone CPR instructions, help solve an argument between a caller and their partner, conduct research and data entry, provide general information about city services, and sometimes help to deliver babies over the phone.JPD's Wellness Program:10 free sessions per year with a qualified mental health professional for you and your family10 free group sessions for employees and their familiesInitial and ongoing resiliency training for employees and their significant otherAnnual wellness check-insPeer support teams dedicated to serving employees and their families A chaplain programA wellness room Yearly wellness-related events. Employees also have access to an onsite gym.WORKING HOURS AND LOCATIONThis is a full-time union represented position typically working a combination of 8-hour and 12-hour shifts for 40+ hours per week. Shifts regularly include work during the evening, overnight, weekends, and holidays. Employees receive extra pay differential when working swing shift (4.5%) and night shift (6.5%). Overtime is paid, and extra leave is granted when working holidays. Work assignments and personal leave are bid and scheduled based on seniority.The Communications Center is located at the Juneau police station on Alaway Avenue in the Lemon Creek area and has plenty of free, convenient parking available in a secure parking lot. Typical ResponsibilitiesYou will be answering phones, 9-1-1 lines, managing radio channels, providing customer service, solving problems, sharing information with the public, and tracking all of this activity in a computer-aided dispatch system. Duties quickly fluctuate between performing data entry, talking to callers during their times of need, and making critically important decisions in support of the community, Juneau Police Department, and Capital City Fire/Rescue responders. Most calls for service involve either police, community service, fire, EMS, the Mobile Crisis Team or Sobering Center responders, with some calls getting all of the above.It is important to be able to work with considerable independence, use good judgment, and take actions based on policy while taking into account different situations and conditions on the fly. Tasks are constantly prioritized, re-evaluated, and re-prioritized. There are times of very heavy workload, and there are also periods of down time when administrative tasks are performed. Minimum QualificationsEducation: High school graduation or the equivalent.Experience: The required experience listed below may be gained concurrently and must have been obtained within the last ten (10) years. Twenty-four (24) months of general administrative, communications or technical work experience requiring gathering, analysis, categorization and documentation of information; andTwelve (12) months of experience using computer systems to input, research, maintain and retrieve information; andTwelve (12) months of customer service, call center, collections, legal office or reception work explaining services, program requirements, procedures, summaries of actions and eliciting information.Other: At least 18 years of age at the time of appointment.Audiometric testing shall be performed on each candidate in order to detect any physical or medical condition that could adversely affect the candidate's ability to safely perform all essential job tasks. Audiometric testing shall be performed on all candidates for employment along with any other required medical examinations, after an offer of employment has been made and prior to the commencement duties of applicants, regardless of disability (8). Any medical evaluation, including audiometric testing required of candidates SHOULD be provided at no cost to the candidate. Supplemental InformationNOTE: All applicants are subject to an extensive background investigation to determine suitability for police support work and the maintenance of confidential records. The background investigation includes a criminal background review, fingerprinting, and investigative interview. All information provided by the applicant will be verified. Applicants who materially misrepresent any information provided in the employment process will be excluded from consideration or dismissed if already employed.SPECIAL NOTES: Appointment to Public Safety Dispatcher positions will be made conditionally pending successful completion of all portions of the background process, psychological evaluation, audiometric test, and pending receipt of verified negative results of pre-employment drug testing (this includes new hires, short term temp, long term temp, transfers from another CBJ department, or former JPD employees who have been separated from JPD employment for more than 30 days).**Although marijuana usage is legal in Alaska, such drug use is not federally legal nor is its use allowed per departmental policy. Furthermore, an applicant with marijuana use within the past six (6) months will be automatically disqualified.APSIN NOTIFICATION Please be aware - this position requires the use of the Alaska Public Safety Information Network (APSIN). With consent, a criminal history report will be obtained prior to any testing or interviews in order to evaluate a candidate's suitability in obtaining an APSIN clearance. A security clearance issued by the Department of Public Safety (DPS) is necessary to use APSIN. DPS will deny security clearance for any applicant who has been convicted of a felony or misdemeanor in this state or another jurisdiction, or who may be a fugitive from justice. Additionally, security clearance will be withdrawn if DPS discovers that material information was falsified or omitted at the time of the initial application for security clearance. Physical Requirements: See well enough to quickly read fine print, charts, graphs, maps, VDTs and to see fine detail with no color deficiencies; hear well enough to understand radio and telephone transmissions through headsets, handsets, and speakers, sometimes with interference, static and background noises, such as with others talking in the room, audible radio noise and telephones ringing; hear others whether or not they are in view; discern various tones, rhythms and series of "beeps" through a headset and over a speaker; speak in a clear, understandable voice with sufficient volume and tone quality to project effectively over the radio, telephone, and in person; stamina to sit for long periods; use of fingers and hands to write, operate computer keyboards, and radio computer equipment. Department Requirements: Ability and willingness to work shifts, holidays, weekends, scheduled and emergency overtime, and be available for required on-call duty; attend local and out-of-area training courses as authorized and required; willingness to wear a uniform and comply with department grooming standards; maintain minimum unscheduled absences and a high rate of attendance; maintain a positive attitude and be flexible to change.HIRING MANAGER CONTACT INFOCommunications Center Supervisor: Celeste Lopez(907) 500-0816***We have two vacancies to fill. We are reviewing applicants and inviting qualified individuals to participate in our selection process as they apply. If you have applied after the vacancies are filled, you will be notified. We encourage all applicants who are interested in this position to apply in a timely fashion.***SPECIAL NOTICE - SIGN ON BONUSThe sign on bonus will be paid in two equal installments, less mandatory deductions. Employees will be eligible for the first installment at time of appointment. Employees will be eligible for the second and final installment after completion of training program. For additional information please contact the hiring manager as listed above.Please read the below information carefully to ensure your application submission meets all submittal requirements.Education If you are using education to meet the minimum qualifications, you must document your education in your application, and you may be required to provide transcripts.Work ExperienceIf you are using work experience to meet the minimum qualifications, you must document your work experience in the application. If your application does not support minimum qualifications, you may not advance to the interview and selection phase of the recruitment. NOTE: Attaching a resume or curriculum vitae is not an alternative to filling out the application in its entirety. Noting "see resume or CV" or any similar response on any portion of your application may lead to a determination that your application is incomplete and removal from consideration for this job posting.Application AssistanceFor questions regarding application submission or system operation errors, please visit: If your question is not answered in the FAQ, you may contact the Department of Human Resources & Risk Management at (907) 586-5250 or human.resources@juneau.gov.For applicant password assistance, please visit: EEO StatementThe City & Borough of Juneau complies with Title I of the Americans with Disabilities Act (ADA). Individuals with disabilities who require accommodation, auxiliary aides or services, or alternative communication formats, please call (907) 586-5250 or TTY: Alaska Relay 711 or 1-800-770-8973, or correspond with the Department of Human Resources & Risk Management at employment@juneau.gov or 155 Heritage Way, Juneau, AK 99801. The City and Borough of Juneau is an equal opportunity employer.Careers with the City & Borough of Juneau offer Many Benefits The following information describes typical benefits available to employees of the City & Borough of Juneau. Actual benefits received may differ based on position type and will be prorated for other than full time work. Incumbents of Part-time Limited, Eaglecrest Limited, Short-term Temporary, Emergency and Intern positions are not eligible for the benefits described below. Insurance BenefitsHealth insurance, which includes employer contributions toward medical/vision/dentalNo cost employee only plan availableEmployer paid Basic Life insurance$10,000 for employee, spouse & dependentsAdditional optional coverage availableTravel protection & financial services offered as part of the Life Insurance coverageOptional group-based insurance premiums forTerm life with Accidental Death and Dismemberment (employee, spouse or qualified same sex partner, and dependents)Short-term DisabilityAccident InsuranceCritical Illness InsuranceHospital Indemnity InsurancePet InsuranceEmployee-funded flexible spending accounts for tax savings on eligible health care or dependent care expensesEmployees are eligible for an employer funded Dependent Care Account (DCA) up to $5000.00 following 1 year of actively working.Retirement BenefitsMembership in the Public Employees Retirement System (PERS)Employer contribution into a defined benefit or defined contribution program, depending on your date of hireOption to enroll in the City & Borough of Juneau's Deferred Compensation Program with MissionSquareEmployer match available for participating PERS Tier IV employeesNote: The Defined Contribution Plan & Deferred Compensation Program offer a variety of investment optionsFor more information on health, retirement and optional benefits for eligible employees visit: Paid Leave and HolidaysPersonal leave with an accrual rate increase based on time served21 days of PL within first year of employmentPersonal leave includes Sick leaveTwelve paid holidays a yearSix weeks Paid Parental Leave (to eligible employees)Employee Wellness ProgramThe Employee Wellness Program assists employees in making choices that support their physical, mental, and emotional wellbeing. The program provides:An opportunity to earn a health insurance premium discount of $1300 per yearAn Employee Assistance ProgramWellness Pass Discounts to local and CBJ recreation facilitiesHealth related webinarsOffice Ergonomic AssessmentsFor more information on the Employee Wellness Program visit .Additional PerksPublic Service Loan Forgiveness eligible employerParking passes or bus passes provided for employees working in the downtown officesFree passes to Parks & Recreation field house, ice arena, and swimming pools01 Are you a high school graduate, or do you possess a GED certificate? Yes No 02 Are you at least 18 years of age or will you turn 18 within the next three months? Yes No 03 Have you ever been convicted of a misdemeanor crime by a civilian court of Alaska, the United States, or another state or territory, or by a military court? No Yes 04 If you answered 'Yes' to the misdemeanor conviction question above, you must provide an explanation including the date and type of conviction. 05 Have you ever been convicted of a felony by a civilian court of Alaska, the United States, or another state or territory, or by a military court? Yes No 06 Have you ever illegally manufactured, transported, or sold a controlled substance within 10 years of submitting this application? Yes No 07 If you answered 'Yes" to illegally manufacturing, transporting, or selling a controlled substance within the last 10 years, please provide a detailed explanation including date(s), substance(s), and related activities. 08 Have you ever used marijuana, even once, within 6 months of today? Yes No 09 By providing my driver's license or State Issued Identification Number below, I authorize the Juneau Police Department to perform a criminal history check.NOTE: YOU MUST PROVIDE BOTH THE NUMBER AND THE ISSUING STATE. 10 APPLICANT ACKNOWLEDGEMENT AND STATEMENT OF UNDERSTANDINGBy selecting a 'Yes' response below, I acknowledge that the information contained in my application for employment with the Juneau Police Department is complete, true, and correct to the best of my knowledge and belief. I acknowledge that my application does not omit any information, which the Juneau Police Department might consider relevant or material to its decision whether to initially hire, or later retain me. I will promptly notify the Juneau Police Department (regardless of passage of time) of any omission of information that I discover which the Juneau Police Department might consider relevant or material to its decision whether to initially hire or later retain me. I acknowledge, understand, and agree that any false or misleading statement on my application or any omission of information or fact which the Juneau Police Department might consider relevant or material to its decision whether to initially hire or retain in my immediate elimination from further consideration, or post-hire, in disciplinary action, up to and including, dismissal and, in either case, may lead to criminal prosecution under Alaska Statute 11.56.210 (Unsworn Falsification).I understand that any and all information obtained by the Juneau Police Department about me from any source is confidential and will not be released to me. Accordingly, I waive any right I may have to know test results, interpretations made, and access to the original data from which final recommendations have been made. Yes No Required Question