GovernmentJobs.com
Public Safety Dispatcher I/II
GovernmentJobs.com, Rohnert Park, California, United States, 94928
Public Safety Dispatcher I/II
The city of Rohnert Park is seeking to fill
one (1) Full-Time Public Safety Dispatcher I/II . This recruitment will create an eligibility list to fill a vacancy with a tentative start date in the fall. Ideal candidates will possess high ethical standards, be committed to providing excellent, friendly customer service, be a team player, and have technical and computer skills. Entry level applicants who have completed the POST Dispatcher Basic course are desirable. We are also currently accepting applications for Lateral Dispatchers. To be considered as a lateral applicant, you must have a minimum of two years of dispatching experience within the last three years with a public agency, have successfully completed your Communications Training Program in your current agency, and possess a California P.O.S.T. Basic Certificate. Hired Lateral Dispatchers will receive a $20,000 Recruitment and Retention Bonus as follows: $5,000 upon completion of communications training program, $5,000 upon completion of probationary period, and $10,000 upon completion of three years of service. Additional Paid Leave Incentives for New Lateral Public Safety Dispatchers as follows: initial annual leave bank of 40 hours on date of hire, initial annual accruals based on date of hire with prior agency for length of service, and if you possess an Intermediate Dispatcher POST Certification, you will receive a 2.5% Stipend, or if you possess an Advanced Dispatcher POST Certification, you will receive a 5.0% Stipend. To be considered for this exciting opportunity, please complete an online application and the required supplemental questions. It is important to complete all the required application materials. All applications will be screened for completeness and possession of minimum qualifications. Applications will be reviewed in detail to identify the most qualified candidates to interview. Work history must include all employment for the last ten years and electronically attach relevant certificates, i.e. POST Dispatcher Basic Course. Under general supervision, receives law enforcement, fire, medical, and other emergency calls and dispatches public safety units and other City resources following prescribed procedures; answers non-emergency calls for public safety and other City departments; performs a variety of general administrative support duties for the Department of Public Safety including record keeping, typing, and filing; and performs related work as required. This is a non-sworn public safety class series that performs the full range of receiving and dispatching emergency calls for the Department of Public Safety. Responsibilities are centered on extensive contact with the public over the telephone, in both emergency and non-emergency situations to receive, transmit, and provide factual information, forms, and reports. All activities must be performed within specified legal guidelines. Public Safety Dispatcher I: This is the entry-level classification in the Public Safety Dispatcher series. Initially under close supervision, incumbents with basic experience learn City systems, operations, practices, and procedures. As experience is gained, assignments become more varied and are performed with greater independence. Public Safety Dispatcher II: This is the journey-level classification in the Public Safety Dispatcher series. Positions at this level are distinguished from the I-level by the performance of the full range of duties as assigned, working independently, and exercising judgment and initiative. In performing the duties described above, the incumbent is expected to provide outstanding and friendly customer service, create and maintain a respectful and collaborative working environment, communicate honestly and behave in a manner that is ethical, legal and fiscally responsible, demonstrate care for the organization, customers, and coworkers, perform work of the highest quality possible, and practice and encourage initiative and innovation to improve the workplace. Knowledge of functions, principles, and practices of law enforcement agencies, terminology and procedures used in public safety dispatching, operation of computer-aided communications equipment, city and county geography, applicable Federal, State, and local laws, regulatory codes, ordinances, and procedures relevant to assigned area of responsibility, principles and practices of data collection and report preparation, business arithmetic and basic statistical techniques, basic principles of record keeping, techniques for providing a high level of customer service by effectively dealing with the public, vendors, contractors, and City staff, the structure and content of the English language, modern equipment and communication tools used for business functions and program, project, and task coordination, computers and software programs to conduct, compile, and/or generate documentation. Ability to assess and prioritize emergency situations, memorize codes, names, street locations, and other information, read and interpret maps and other pertinent documentation, interpret, apply and explain policies, procedures, and regulations, attend to multiple activities simultaneously, obtain necessary information from individuals in stressful or emergency situations, compile and summarize information to prepare accurate, clear, and concise reports, perform technical, detailed, and responsible office support work, compose correspondence independently or from brief instructions, organize, maintain, and update office database and records systems, make accurate arithmetic and statistical computations, enter and retrieve data from a computer with sufficient speed and accuracy, organize own work, set priorities, and meet critical deadlines, effectively use computer systems, software applications, and modern business equipment to perform a variety of work tasks, communicate clearly and concisely, both orally and in writing, using appropriate English grammar and syntax, use tact, initiative, prudence, and independent judgment within general policy, procedural, and legal guidelines, establish, maintain, and foster positive and effective working relationships with those contacted in the course of work. Education and experience: any combination of training and experience that would provide the required knowledge, skills, and abilities is qualifying. A typical way to obtain the required qualifications would be equivalent to completion of the twelfth (12th) grade. Public Safety Dispatcher I: one (1) year of general clerical experience involving public contact. Public Safety Dispatcher II: two years of dispatching experience with a public agency within the last three years. Licenses and certifications: possession of, or ability to obtain, a valid California Drivers License by time of appointment. Public Safety Dispatcher II: possession of a Police Officer Standards and Training (POST) Basic Dispatcher certificate. Physical demands: must possess mobility to work in a standard office setting and use standard office equipment, including a computer; vision to read printed materials and a computer screen; and hearing and speech to communicate in person, and over the telephone and radio equipment. This is primarily a sedentary office classification although standing and walking between work areas may be required. Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard or calculator and to operate standard office equipment. Positions in this classification occasionally bend, stoop, kneel, reach, push, and pull drawers open and closed to retrieve and file information. Employees must possess the ability to lift, carry, push, and pull materials and objects up to 25 pounds and to wear a headset for long periods of time. Environmental elements: employees work in an office environment with moderate noise levels, controlled temperature conditions, and no direct exposure to hazardous physical substances. Employees may interact with upset staff and/or public and private representatives in interpreting and enforcing departmental policies and procedures. Working conditions: must be available to work holidays, weekends, and off-hours shifts including, but not limited to, 12-hour shifts on a regular basis; may be required to work extended shifts in relief or emergency situations. Incumbents are exposed to difficult situations and work under a great deal of stress.
The city of Rohnert Park is seeking to fill
one (1) Full-Time Public Safety Dispatcher I/II . This recruitment will create an eligibility list to fill a vacancy with a tentative start date in the fall. Ideal candidates will possess high ethical standards, be committed to providing excellent, friendly customer service, be a team player, and have technical and computer skills. Entry level applicants who have completed the POST Dispatcher Basic course are desirable. We are also currently accepting applications for Lateral Dispatchers. To be considered as a lateral applicant, you must have a minimum of two years of dispatching experience within the last three years with a public agency, have successfully completed your Communications Training Program in your current agency, and possess a California P.O.S.T. Basic Certificate. Hired Lateral Dispatchers will receive a $20,000 Recruitment and Retention Bonus as follows: $5,000 upon completion of communications training program, $5,000 upon completion of probationary period, and $10,000 upon completion of three years of service. Additional Paid Leave Incentives for New Lateral Public Safety Dispatchers as follows: initial annual leave bank of 40 hours on date of hire, initial annual accruals based on date of hire with prior agency for length of service, and if you possess an Intermediate Dispatcher POST Certification, you will receive a 2.5% Stipend, or if you possess an Advanced Dispatcher POST Certification, you will receive a 5.0% Stipend. To be considered for this exciting opportunity, please complete an online application and the required supplemental questions. It is important to complete all the required application materials. All applications will be screened for completeness and possession of minimum qualifications. Applications will be reviewed in detail to identify the most qualified candidates to interview. Work history must include all employment for the last ten years and electronically attach relevant certificates, i.e. POST Dispatcher Basic Course. Under general supervision, receives law enforcement, fire, medical, and other emergency calls and dispatches public safety units and other City resources following prescribed procedures; answers non-emergency calls for public safety and other City departments; performs a variety of general administrative support duties for the Department of Public Safety including record keeping, typing, and filing; and performs related work as required. This is a non-sworn public safety class series that performs the full range of receiving and dispatching emergency calls for the Department of Public Safety. Responsibilities are centered on extensive contact with the public over the telephone, in both emergency and non-emergency situations to receive, transmit, and provide factual information, forms, and reports. All activities must be performed within specified legal guidelines. Public Safety Dispatcher I: This is the entry-level classification in the Public Safety Dispatcher series. Initially under close supervision, incumbents with basic experience learn City systems, operations, practices, and procedures. As experience is gained, assignments become more varied and are performed with greater independence. Public Safety Dispatcher II: This is the journey-level classification in the Public Safety Dispatcher series. Positions at this level are distinguished from the I-level by the performance of the full range of duties as assigned, working independently, and exercising judgment and initiative. In performing the duties described above, the incumbent is expected to provide outstanding and friendly customer service, create and maintain a respectful and collaborative working environment, communicate honestly and behave in a manner that is ethical, legal and fiscally responsible, demonstrate care for the organization, customers, and coworkers, perform work of the highest quality possible, and practice and encourage initiative and innovation to improve the workplace. Knowledge of functions, principles, and practices of law enforcement agencies, terminology and procedures used in public safety dispatching, operation of computer-aided communications equipment, city and county geography, applicable Federal, State, and local laws, regulatory codes, ordinances, and procedures relevant to assigned area of responsibility, principles and practices of data collection and report preparation, business arithmetic and basic statistical techniques, basic principles of record keeping, techniques for providing a high level of customer service by effectively dealing with the public, vendors, contractors, and City staff, the structure and content of the English language, modern equipment and communication tools used for business functions and program, project, and task coordination, computers and software programs to conduct, compile, and/or generate documentation. Ability to assess and prioritize emergency situations, memorize codes, names, street locations, and other information, read and interpret maps and other pertinent documentation, interpret, apply and explain policies, procedures, and regulations, attend to multiple activities simultaneously, obtain necessary information from individuals in stressful or emergency situations, compile and summarize information to prepare accurate, clear, and concise reports, perform technical, detailed, and responsible office support work, compose correspondence independently or from brief instructions, organize, maintain, and update office database and records systems, make accurate arithmetic and statistical computations, enter and retrieve data from a computer with sufficient speed and accuracy, organize own work, set priorities, and meet critical deadlines, effectively use computer systems, software applications, and modern business equipment to perform a variety of work tasks, communicate clearly and concisely, both orally and in writing, using appropriate English grammar and syntax, use tact, initiative, prudence, and independent judgment within general policy, procedural, and legal guidelines, establish, maintain, and foster positive and effective working relationships with those contacted in the course of work. Education and experience: any combination of training and experience that would provide the required knowledge, skills, and abilities is qualifying. A typical way to obtain the required qualifications would be equivalent to completion of the twelfth (12th) grade. Public Safety Dispatcher I: one (1) year of general clerical experience involving public contact. Public Safety Dispatcher II: two years of dispatching experience with a public agency within the last three years. Licenses and certifications: possession of, or ability to obtain, a valid California Drivers License by time of appointment. Public Safety Dispatcher II: possession of a Police Officer Standards and Training (POST) Basic Dispatcher certificate. Physical demands: must possess mobility to work in a standard office setting and use standard office equipment, including a computer; vision to read printed materials and a computer screen; and hearing and speech to communicate in person, and over the telephone and radio equipment. This is primarily a sedentary office classification although standing and walking between work areas may be required. Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard or calculator and to operate standard office equipment. Positions in this classification occasionally bend, stoop, kneel, reach, push, and pull drawers open and closed to retrieve and file information. Employees must possess the ability to lift, carry, push, and pull materials and objects up to 25 pounds and to wear a headset for long periods of time. Environmental elements: employees work in an office environment with moderate noise levels, controlled temperature conditions, and no direct exposure to hazardous physical substances. Employees may interact with upset staff and/or public and private representatives in interpreting and enforcing departmental policies and procedures. Working conditions: must be available to work holidays, weekends, and off-hours shifts including, but not limited to, 12-hour shifts on a regular basis; may be required to work extended shifts in relief or emergency situations. Incumbents are exposed to difficult situations and work under a great deal of stress.