Five Rivers IT
General Purpose of Job/Summary:
Note- 3 days in New York City, 2 days in Paramus, NJ
The technical support specialist monitors inbound service requests; provide timely updates and resolution to open service requests; troubleshoot end user issues and escalate as needed; perform software installation and hardware repair; research and implement fixes for new issues; provide remote support, computer imaging and set up; and perform other duties and projects as assigned.
Essential duties and responsibilities include but are not limited to:
Handle break/fix, configuration issues, troubleshooting, software installations, and hardware repair (including in-house repair or coordinating depot services) Provide first and second tier knowledge and support of all client applications and escalate infrastructure issues when required Collaborates with systems administrator and/or infrastructure team Resolve and update Service Requests accurately and timely within the companys designated platforms and SLA Provide documentation of resolutions within the Knowledge Base and assist with publishing Knowledge Articles Ensure end-user experience meets the expectations of the organization, (i.e. employee onboarding and offboarding experience and training) Follow standard operating procedures and provide feedback as necessary (i.e. onboarding, systems access) Responsible for maintaining asset management, such as inventory and end user devices Responsible for creating and conducting training programs to educate our users on all our desktop platforms Assist in project work as needed Administer user accounts including Add/Change/Delete functions Administer device provisioning including mobile devices ( using Microsoft Intune Administer MFA/2FA authentication services, including Okta and Microsoft Authenticator Printers/copiers/plotters Phone systems (work with phone provider on all provisioning and troubleshooting Mainting Process improvements: Analyze tools used by the organization and find ways to fully utilize the existing tools within the organization Analyze tickets, and user behaviors and identify opportunities to enhance the system, processes or educate users Administer Office 365 users including E-Mail, SharePoint, OneDrive and all Office products Administer and support VOIP and Video Conferencing solutions Provide white glove support for VIP employees, including C-Suite executives Repair and recover from hardware or software failures. Coordinate and communicate with impacted constituencies. Communicate effectively, both orally and in written form, technical information with a wide variety of individuals and groups Ability to work in front of a computer screen and/or perform typing for approximately 80% of a typical working day Ability to travel between offices as necessary. This position will support the NY and NJ offices onsite Flexibility for attending or responding to early morning and late night meetings and inquiries Ability to provide after-hours support when needed
Cybersecurity
Collaborate with cybersecurity team and managed service provider on UE cybersecurity initiatives, including the vulnerability management program, risk management program, and remediations Assist with Disaster Recovery and business continuity plan as it relates to technology as needed Report cyber-attacks
NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as needed to meet the ongoing needs of the organization.
Job Qualifications:
Experience with cloud technology including Azure and M365 Excellent technical knowledge of desktop/laptop hardware and mobile devices Working technical knowledge of network protocols and operating systems Excellent knowledge of Active Directory Experience with helpdesk and remote control tools Technical certifications are a plus, but not required
Education/Experience:
Required
BS/BA in computer science, information systems, or related field; or equivalent work 2-5 years of IT Helpdesk experience
Powered by JazzHR
yhSVU2OYXQ
Seniority level
Seniority level
Mid-Senior level Employment type
Employment type
Full-time Job function
Job function
Information Technology Industries
Internet Publishing Referrals increase your chances of interviewing at Five Rivers IT Inc. by 2x Sign in to set job alerts for Technical Support Specialist roles.
New York, NY $70,000.00-$75,000.00 6 months ago New York, NY $75,000.00-$95,000.00 1 week ago New York, United States $32.00-$35.00 1 day ago New York, NY $85,000.00-$95,000.00 18 hours ago New York City Metropolitan Area 1 week ago Information Technology Support Apprentice
New York, NY $65,000.00-$95,300.00 2 weeks ago New York, NY $65,000.00-$85,000.00 3 days ago New York, NY $43,143.00-$71,800.00 16 hours ago Roslyn, NY $52,000.00-$58,240.00 1 month ago Remote IT Support - $70-$90k (Internal, Security)
New York, NY $70,000.00-$90,000.00 1 day ago New York City Metropolitan Area $40.00-$50.00 1 week ago East Orange, NJ $58,594.00-$62,000.00 1 week ago New York, NY $65,000.00-$85,000.00 2 months ago New York, NY $85.00-$110,000.00 1 month ago New York City Metropolitan Area $30.00-$40.00 1 month ago New York City Metropolitan Area 2 days ago Carlstadt, NJ $55,000.00-$60,000.00 1 month ago New York, NY $110,000.00-$150,000.00 2 months ago New York City Metropolitan Area $70,000.00-$90,000.00 2 weeks ago New York, NY $70,000.00-$90,000.00 1 week ago New York, NY $50,000.00-$70,000.00 1 day ago New York City Metropolitan Area $70,000.00-$90,000.00 3 weeks ago New York City Metropolitan Area $70,000.00-$90,000.00 2 weeks ago Were unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr
Note- 3 days in New York City, 2 days in Paramus, NJ
The technical support specialist monitors inbound service requests; provide timely updates and resolution to open service requests; troubleshoot end user issues and escalate as needed; perform software installation and hardware repair; research and implement fixes for new issues; provide remote support, computer imaging and set up; and perform other duties and projects as assigned.
Essential duties and responsibilities include but are not limited to:
Handle break/fix, configuration issues, troubleshooting, software installations, and hardware repair (including in-house repair or coordinating depot services) Provide first and second tier knowledge and support of all client applications and escalate infrastructure issues when required Collaborates with systems administrator and/or infrastructure team Resolve and update Service Requests accurately and timely within the companys designated platforms and SLA Provide documentation of resolutions within the Knowledge Base and assist with publishing Knowledge Articles Ensure end-user experience meets the expectations of the organization, (i.e. employee onboarding and offboarding experience and training) Follow standard operating procedures and provide feedback as necessary (i.e. onboarding, systems access) Responsible for maintaining asset management, such as inventory and end user devices Responsible for creating and conducting training programs to educate our users on all our desktop platforms Assist in project work as needed Administer user accounts including Add/Change/Delete functions Administer device provisioning including mobile devices ( using Microsoft Intune Administer MFA/2FA authentication services, including Okta and Microsoft Authenticator Printers/copiers/plotters Phone systems (work with phone provider on all provisioning and troubleshooting Mainting Process improvements: Analyze tools used by the organization and find ways to fully utilize the existing tools within the organization Analyze tickets, and user behaviors and identify opportunities to enhance the system, processes or educate users Administer Office 365 users including E-Mail, SharePoint, OneDrive and all Office products Administer and support VOIP and Video Conferencing solutions Provide white glove support for VIP employees, including C-Suite executives Repair and recover from hardware or software failures. Coordinate and communicate with impacted constituencies. Communicate effectively, both orally and in written form, technical information with a wide variety of individuals and groups Ability to work in front of a computer screen and/or perform typing for approximately 80% of a typical working day Ability to travel between offices as necessary. This position will support the NY and NJ offices onsite Flexibility for attending or responding to early morning and late night meetings and inquiries Ability to provide after-hours support when needed
Cybersecurity
Collaborate with cybersecurity team and managed service provider on UE cybersecurity initiatives, including the vulnerability management program, risk management program, and remediations Assist with Disaster Recovery and business continuity plan as it relates to technology as needed Report cyber-attacks
NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as needed to meet the ongoing needs of the organization.
Job Qualifications:
Experience with cloud technology including Azure and M365 Excellent technical knowledge of desktop/laptop hardware and mobile devices Working technical knowledge of network protocols and operating systems Excellent knowledge of Active Directory Experience with helpdesk and remote control tools Technical certifications are a plus, but not required
Education/Experience:
Required
BS/BA in computer science, information systems, or related field; or equivalent work 2-5 years of IT Helpdesk experience
Powered by JazzHR
yhSVU2OYXQ
Seniority level
Seniority level
Mid-Senior level Employment type
Employment type
Full-time Job function
Job function
Information Technology Industries
Internet Publishing Referrals increase your chances of interviewing at Five Rivers IT Inc. by 2x Sign in to set job alerts for Technical Support Specialist roles.
New York, NY $70,000.00-$75,000.00 6 months ago New York, NY $75,000.00-$95,000.00 1 week ago New York, United States $32.00-$35.00 1 day ago New York, NY $85,000.00-$95,000.00 18 hours ago New York City Metropolitan Area 1 week ago Information Technology Support Apprentice
New York, NY $65,000.00-$95,300.00 2 weeks ago New York, NY $65,000.00-$85,000.00 3 days ago New York, NY $43,143.00-$71,800.00 16 hours ago Roslyn, NY $52,000.00-$58,240.00 1 month ago Remote IT Support - $70-$90k (Internal, Security)
New York, NY $70,000.00-$90,000.00 1 day ago New York City Metropolitan Area $40.00-$50.00 1 week ago East Orange, NJ $58,594.00-$62,000.00 1 week ago New York, NY $65,000.00-$85,000.00 2 months ago New York, NY $85.00-$110,000.00 1 month ago New York City Metropolitan Area $30.00-$40.00 1 month ago New York City Metropolitan Area 2 days ago Carlstadt, NJ $55,000.00-$60,000.00 1 month ago New York, NY $110,000.00-$150,000.00 2 months ago New York City Metropolitan Area $70,000.00-$90,000.00 2 weeks ago New York, NY $70,000.00-$90,000.00 1 week ago New York, NY $50,000.00-$70,000.00 1 day ago New York City Metropolitan Area $70,000.00-$90,000.00 3 weeks ago New York City Metropolitan Area $70,000.00-$90,000.00 2 weeks ago Were unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr