The Phoenix Group
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This range is provided by The Phoenix Group. Your actual pay will be based on your skills and experience talk with your recruiter to learn more.
Base pay range
$80,000.00/yr - $95,000.00/yr Direct message the job poster from The Phoenix Group Our client is looking for a Help Desk Specialist to join their team! Essential Duties and Responsibilities Respond to, research, and resolve user inquiries for first- and second-level support received via telephone, e-mail, or walk-in, in a timely and efficient manner Interface and maintain effective communication with other Support, Training, and Information Systems staff Escalate problems to appropriate individual(s) based on established guidelines and procedures Acquire and maintain current knowledge of relevant product offerings and support policies to provide technically accurate solutions to users Take ownership and follow up on tickets escalated to other groups to ensure resolution and user satisfaction Recommend improved Support methods aimed at increasing Support's efficiency and productivity Participate in software and hardware rollouts/upgrades including planning, testing, scheduling, pilot testing, solicitation of user feedback and compilation of same, training, support, monitoring, etc. Qualifications/Position Requirements Strong technical skills in Microsoft Office 2016 and Outlook 2016, Windows 10, Ivanti SM, MS Edge, Adobe Acrobat, Mobile Iron, iOS devices, Accellion ChangePro, DocXTools, Citrix. Duo Mobile, iManage DeskSite, WebEx, Lenovo laptops, Dell desktops and laptops, and printers Strong analytic skills, outstanding customer service skills and be detail-oriented Excellent written and verbal communication skills Education and/or Experience 2-3 years Support experience in a large law firm or professional services environment The Phoenix Group Advisors is an equal opportunity employer. We are committed to creating a diverse and inclusive workplace and prohibit discrimination and harassment of any kind based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. We strive to attract talented individuals from all backgrounds and provide equal employment opportunities to all employees and applicants for employment. Seniority level
Seniority level
Associate Employment type
Employment type
Full-time Job function
Job function
Information Technology Industries
Staffing and Recruiting Referrals increase your chances of interviewing at The Phoenix Group by 2x Get notified about new Information Technology Support Specialist jobs in
New York City Metropolitan Area . New York City Metropolitan Area $70,000.00-$90,000.00 2 weeks ago New York City Metropolitan Area 2 weeks ago New York, NY $85,000.00-$95,000.00 5 days ago New York City Metropolitan Area $40.00-$50.00 2 weeks ago Information Technology Support Apprentice
New York City Metropolitan Area $70,000.00-$90,000.00 3 weeks ago New York City Metropolitan Area 1 week ago New York City Metropolitan Area $60,000.00-$70,000.00 3 weeks ago New York City Metropolitan Area $70,000.00-$75,000.00 3 weeks ago New York City Metropolitan Area $70,000.00-$90,000.00 4 weeks ago New York, NY $60,000.00-$90,000.00 3 weeks ago New York, NY $65,000.00-$85,000.00 1 week ago IT Support Specialist / Hybrid / Manhattan, NY
New York City Metropolitan Area $60,000.00-$75,000.00 6 hours ago New York, NY $65,000.00-$85,000.00 2 months ago New York City Metropolitan Area $80,000.00-$95,000.00 3 weeks ago Calverton, NY $75,000.00-$93,000.00 2 weeks ago New York, NY $68,000.00-$87,000.00 6 days ago IT Network O365 Support Technician: SharePoint and Azure
New York, NY $70,000.00-$90,000.00 1 week ago Desktop & IT Support Technician - 2nd Shift Weekends
Were unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr
$80,000.00/yr - $95,000.00/yr Direct message the job poster from The Phoenix Group Our client is looking for a Help Desk Specialist to join their team! Essential Duties and Responsibilities Respond to, research, and resolve user inquiries for first- and second-level support received via telephone, e-mail, or walk-in, in a timely and efficient manner Interface and maintain effective communication with other Support, Training, and Information Systems staff Escalate problems to appropriate individual(s) based on established guidelines and procedures Acquire and maintain current knowledge of relevant product offerings and support policies to provide technically accurate solutions to users Take ownership and follow up on tickets escalated to other groups to ensure resolution and user satisfaction Recommend improved Support methods aimed at increasing Support's efficiency and productivity Participate in software and hardware rollouts/upgrades including planning, testing, scheduling, pilot testing, solicitation of user feedback and compilation of same, training, support, monitoring, etc. Qualifications/Position Requirements Strong technical skills in Microsoft Office 2016 and Outlook 2016, Windows 10, Ivanti SM, MS Edge, Adobe Acrobat, Mobile Iron, iOS devices, Accellion ChangePro, DocXTools, Citrix. Duo Mobile, iManage DeskSite, WebEx, Lenovo laptops, Dell desktops and laptops, and printers Strong analytic skills, outstanding customer service skills and be detail-oriented Excellent written and verbal communication skills Education and/or Experience 2-3 years Support experience in a large law firm or professional services environment The Phoenix Group Advisors is an equal opportunity employer. We are committed to creating a diverse and inclusive workplace and prohibit discrimination and harassment of any kind based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. We strive to attract talented individuals from all backgrounds and provide equal employment opportunities to all employees and applicants for employment. Seniority level
Seniority level
Associate Employment type
Employment type
Full-time Job function
Job function
Information Technology Industries
Staffing and Recruiting Referrals increase your chances of interviewing at The Phoenix Group by 2x Get notified about new Information Technology Support Specialist jobs in
New York City Metropolitan Area . New York City Metropolitan Area $70,000.00-$90,000.00 2 weeks ago New York City Metropolitan Area 2 weeks ago New York, NY $85,000.00-$95,000.00 5 days ago New York City Metropolitan Area $40.00-$50.00 2 weeks ago Information Technology Support Apprentice
New York City Metropolitan Area $70,000.00-$90,000.00 3 weeks ago New York City Metropolitan Area 1 week ago New York City Metropolitan Area $60,000.00-$70,000.00 3 weeks ago New York City Metropolitan Area $70,000.00-$75,000.00 3 weeks ago New York City Metropolitan Area $70,000.00-$90,000.00 4 weeks ago New York, NY $60,000.00-$90,000.00 3 weeks ago New York, NY $65,000.00-$85,000.00 1 week ago IT Support Specialist / Hybrid / Manhattan, NY
New York City Metropolitan Area $60,000.00-$75,000.00 6 hours ago New York, NY $65,000.00-$85,000.00 2 months ago New York City Metropolitan Area $80,000.00-$95,000.00 3 weeks ago Calverton, NY $75,000.00-$93,000.00 2 weeks ago New York, NY $68,000.00-$87,000.00 6 days ago IT Network O365 Support Technician: SharePoint and Azure
New York, NY $70,000.00-$90,000.00 1 week ago Desktop & IT Support Technician - 2nd Shift Weekends
Were unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr