Mindlance
Product Owner - AI Initiatives, Digital Experience
Mindlance, Hartford, Connecticut, us, 06112
Job Description:
Job Requisition: Product Owner - AI Initiatives, Digital Experience Overview: We are seeking a dynamic and forward-thinking Product Owner to lead our Artificial Intelligence (AI) initiatives within the Digital Experience team. This full-time, temporary role will be responsible for driving AI discovery, exploration, and execution across digital channels, with a focus on enhancing customer experience, operational efficiency, and competitive differentiation.
Key Responsibilities: AI Strategy & Execution • Lead the identification, prioritization, and execution of AI use cases across digital experience. • Evaluate and pilot AI tools and technologies, including those supporting UX, content, and personalization. • Develop scalable frameworks for AI implementation and governance. Customer Behavior & Market Intelligence • Analyze evolving customer behaviors and expectations in digital shopping and servicing. • Track search-related trends and their impact on digital engagement and conversion. • Conduct competitive research and intelligence to benchmark AI and digital strategies. • Translate insights into actionable recommendations for innovation and differentiation. AI Champion & Enablement • Serve as the internal AI Champion for the Digital Experience team. • Build and maintain a Test & Learn Library of AI experiments and outcomes. • Host regular knowledge-sharing sessions (e.g., "Lunch & Learns") to promote AI literacy and experimentation. • Investigate and recommend AI-powered UX tools (e.g., AI crawling for usability insights). • Define and document best practices for prompt engineering, user story refinement, and feature development. • Establish consistent "must-do" AI practices across the team. Thought Leadership & Governance • Develop a forward-looking AI Point of View (e.g., agentic experiences, future of websites). • Collaborate on the creation of AI guardrails, especially for conversational interfaces and chat experiences. • Ensure ethical, responsible, and privacy-conscious use of AI technologies.
Qualifications: • 5+ years of experience in project management, digital strategy, or innovation roles. • Strong understanding of AI/ML concepts, tools, and applications in digital experience. • Proven ability to lead cross-functional initiatives and manage multiple priorities. • Excellent communication, facilitation, and stakeholder management skills. • Experience with customer journey mapping, UX research, or digital analytics.
Preferred: • PMP, Agile, or Scrum certification. • Familiarity with tools like ChatGPT, Adobe Sensei, Salesforce Einstein, or similar. • Background in digital marketing, product management, or customer experience design.
Job Requisition: Product Owner - AI Initiatives, Digital Experience Overview: We are seeking a dynamic and forward-thinking Product Owner to lead our Artificial Intelligence (AI) initiatives within the Digital Experience team. This full-time, temporary role will be responsible for driving AI discovery, exploration, and execution across digital channels, with a focus on enhancing customer experience, operational efficiency, and competitive differentiation.
Key Responsibilities: AI Strategy & Execution • Lead the identification, prioritization, and execution of AI use cases across digital experience. • Evaluate and pilot AI tools and technologies, including those supporting UX, content, and personalization. • Develop scalable frameworks for AI implementation and governance. Customer Behavior & Market Intelligence • Analyze evolving customer behaviors and expectations in digital shopping and servicing. • Track search-related trends and their impact on digital engagement and conversion. • Conduct competitive research and intelligence to benchmark AI and digital strategies. • Translate insights into actionable recommendations for innovation and differentiation. AI Champion & Enablement • Serve as the internal AI Champion for the Digital Experience team. • Build and maintain a Test & Learn Library of AI experiments and outcomes. • Host regular knowledge-sharing sessions (e.g., "Lunch & Learns") to promote AI literacy and experimentation. • Investigate and recommend AI-powered UX tools (e.g., AI crawling for usability insights). • Define and document best practices for prompt engineering, user story refinement, and feature development. • Establish consistent "must-do" AI practices across the team. Thought Leadership & Governance • Develop a forward-looking AI Point of View (e.g., agentic experiences, future of websites). • Collaborate on the creation of AI guardrails, especially for conversational interfaces and chat experiences. • Ensure ethical, responsible, and privacy-conscious use of AI technologies.
Qualifications: • 5+ years of experience in project management, digital strategy, or innovation roles. • Strong understanding of AI/ML concepts, tools, and applications in digital experience. • Proven ability to lead cross-functional initiatives and manage multiple priorities. • Excellent communication, facilitation, and stakeholder management skills. • Experience with customer journey mapping, UX research, or digital analytics.
Preferred: • PMP, Agile, or Scrum certification. • Familiarity with tools like ChatGPT, Adobe Sensei, Salesforce Einstein, or similar. • Background in digital marketing, product management, or customer experience design.