Lavendo
Implementation Manager (Data Privacy & AI)
Lavendo, Falls Church, Virginia, United States, 22042
About the Company
Our client is a profitable Enterprise SaaS company specializing in data privacy and security. With a powerful
Data Privacy Governance platform
that leverages patented AI technology, they are revolutionizing customer data protection for Fortune 1000 organizations. This innovative solution ensures seamless compliance with GDPR, CCPA, and other privacy regulations, while offering unified consent and preference management APIs for efficient data handling across multiple channels. Office Location: Falls Church, VA (hybrid 3 days per week) Product: AI-powered privacy compliance and data governance platform Target Market: Mid-Market and Large Enterprises Our client's
mission
is to contribute to a better society by advocating for proper data protection legislation, responsibly safeguarding customer data, preserving individual privacy rights, and enhancing trust between businesses and consumers through greater transparency.
The Opportunity
We're seeking a talented
Implementation Manager
to join our client's team in Falls Church, VA. This position is focused primarily on onboarding and implementation-no sales quotas, no upsell pressure-just delivering an exceptional customer experience.
What You'll Do
Onboarding new customers and ensuring successful implementation of solutions Developing and maintaining strong relationships with assigned accounts Providing product training and support to customers Monitoring customer health and addressing issues proactively Collaborating with internal teams to improve customer experience Tracking and reporting on key performance metrics Focus exclusively on customer satisfaction, training, and experience - you're not expected to carry any sales quota or revenue targets What You Bring
Bachelor's degree in Business, Computer Science, or related field 3-5 years of experience in customer support, customer success or implementation management in Enterprise SaaS or technology companies Strong interest in privacy and knowledge of regulations (GDPR, CCPA, etc.) Excellent communication and interpersonal skills Problem-solving and analytical abilities Ability to work from the office in Falls Church, VA, 3 times per week Key Success Drivers
High ethical standards, honesty, and transparency Proactive, energetic, involved in company life, and provides feedback Customer-centric approach Comfortable working in a fast-changing startup environment Commitment to data privacy Why Join?
Competitive salary: $85,000-$115,000 per year (negotiable depending on your experience) Comprehensive benefits: 100% paid medical, dental, and vision for employees and families (gold plan with zero out-of-pocket) 401(k) plan with a match program Hybrid schedule (3 days per week) and paid vacation Company-paid life insurance coverage Tuition reimbursement program Rapid career growth opportunities (Director of Customer Success) No sales quota or revenue targets - your focus will be on customer advocacy, adoption, and long-term success Collaborative company culture and supportive, inclusive environment Company-paid events, celebrations, and in-office dinners Opportunity to make a significant impact in the field of data privacy and AI Interviewing Process
Level 1 - Virtual interview with the Hiring Manager (General fit) Level 2 - On-site interview in the office (Skills Assessment) Reference and Background Checks: conducted after successful interviews Job Offer: provided to the selected candidate
We are proud to be an equal opportunity workplace and are committed to equal employment opportunity regardless of race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity, or expression, sexual orientation, or any other characteristic protected by applicable federal, state or local law.
Our client is a profitable Enterprise SaaS company specializing in data privacy and security. With a powerful
Data Privacy Governance platform
that leverages patented AI technology, they are revolutionizing customer data protection for Fortune 1000 organizations. This innovative solution ensures seamless compliance with GDPR, CCPA, and other privacy regulations, while offering unified consent and preference management APIs for efficient data handling across multiple channels. Office Location: Falls Church, VA (hybrid 3 days per week) Product: AI-powered privacy compliance and data governance platform Target Market: Mid-Market and Large Enterprises Our client's
mission
is to contribute to a better society by advocating for proper data protection legislation, responsibly safeguarding customer data, preserving individual privacy rights, and enhancing trust between businesses and consumers through greater transparency.
The Opportunity
We're seeking a talented
Implementation Manager
to join our client's team in Falls Church, VA. This position is focused primarily on onboarding and implementation-no sales quotas, no upsell pressure-just delivering an exceptional customer experience.
What You'll Do
Onboarding new customers and ensuring successful implementation of solutions Developing and maintaining strong relationships with assigned accounts Providing product training and support to customers Monitoring customer health and addressing issues proactively Collaborating with internal teams to improve customer experience Tracking and reporting on key performance metrics Focus exclusively on customer satisfaction, training, and experience - you're not expected to carry any sales quota or revenue targets What You Bring
Bachelor's degree in Business, Computer Science, or related field 3-5 years of experience in customer support, customer success or implementation management in Enterprise SaaS or technology companies Strong interest in privacy and knowledge of regulations (GDPR, CCPA, etc.) Excellent communication and interpersonal skills Problem-solving and analytical abilities Ability to work from the office in Falls Church, VA, 3 times per week Key Success Drivers
High ethical standards, honesty, and transparency Proactive, energetic, involved in company life, and provides feedback Customer-centric approach Comfortable working in a fast-changing startup environment Commitment to data privacy Why Join?
Competitive salary: $85,000-$115,000 per year (negotiable depending on your experience) Comprehensive benefits: 100% paid medical, dental, and vision for employees and families (gold plan with zero out-of-pocket) 401(k) plan with a match program Hybrid schedule (3 days per week) and paid vacation Company-paid life insurance coverage Tuition reimbursement program Rapid career growth opportunities (Director of Customer Success) No sales quota or revenue targets - your focus will be on customer advocacy, adoption, and long-term success Collaborative company culture and supportive, inclusive environment Company-paid events, celebrations, and in-office dinners Opportunity to make a significant impact in the field of data privacy and AI Interviewing Process
Level 1 - Virtual interview with the Hiring Manager (General fit) Level 2 - On-site interview in the office (Skills Assessment) Reference and Background Checks: conducted after successful interviews Job Offer: provided to the selected candidate
We are proud to be an equal opportunity workplace and are committed to equal employment opportunity regardless of race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity, or expression, sexual orientation, or any other characteristic protected by applicable federal, state or local law.