Grant Cardone Training Technologies, Inc.
Applications Support Administrator
Grant Cardone Training Technologies, Inc., Aventura, Florida, United States
Applications Support Administrator
Position Summary:
At Cardone Training Technologies, Inc. (CTTI), we rely on a modern, cloud-first application stack to deliver high-performance operations across Sales, Events, Finance, Legal, HR, and Client Success. The
Applications Support Administrator
will be the internal go-to expert for the daily administration, optimization, and troubleshooting of our third-party business-critical applications-including
Okta, JAMF, Zoom Enterprise, Google Workspace Enterprise, Moyle MDM, PandaDoc, JotForm, NetSuite, Zendesk, HubSpot, Aloware, and others .
This individual will play a key role in ensuring platform integrity, securing user access through identity governance, and supporting the productivity of 300+ users through streamlined workflows and application support. The successful candidate will balance hands-on support with proactive improvement, drive application lifecycle enhancements, and serve as a collaborative partner to internal stakeholders and external vendors.
Key Responsibilities:
Application Support & Administration
Provide tier 2 and 3 technical supports for application issues, including access, performance, and configuration for key systems like
Zoom Enterprise, NetSuite, Zendesk, PandaDoc, Google Workspace and OKTA . Administer
Okta
SSO policies, group memberships, application provisioning, and MFA configurations. Support the deployment and maintenance of
JAMF and Apple Business Manager
for Apple device management, including remote commands, profile updates, and compliance enforcement. Manage user lifecycle (provisioning/deprovisioning) in Okta and across integrated platforms, ensuring security and continuity during onboarding and offboarding. Optimization & Workflow Automation
Evaluate workflows within tools like
JotForm, PandaDoc, and Zendesk
to identify inefficiencies and implement automation via platform-native tools or connectors like Zapier or APIs. Monitor SaaS platforms for updates and identify improvement opportunities to enhance team productivity, communication, and visibility. Reporting & Analytics
Develop actionable dashboards and reports in platforms like
Google Workspace (Sheets/Data Studio), Zoom Analytics, Zendesk, and NetSuite
to track adoption, performance, and user satisfaction. Support business units in creating usage reports and compliance documentation (e.g., Zoom call logs, email audits, ticketing insights). Training & Documentation
Develop and maintain end-user documentation, knowledge base articles, and video tutorials tailored to varying user proficiency levels. Lead onboarding sessions and training workshops on key tools like
Google Workspace ,
Zoom ,
PandaDoc , and
Zendesk . Collaboration & Vendor Liaison
Act as a bridge between technical teams and business units to align system functionality with operational needs. Interface with vendors to escalate and resolve technical issues, manage escalations, and request feature enhancements. Support the CIO with quarterly software reviews, contract documentation, SOC2 compliance tracking, and annual software performance assessments. Required Qualifications:
Bachelor's degree in information systems , Computer Science, or equivalent practical experience. 5+ years
of experience in SaaS administration or technical support, preferably in a fast-paced or high-growth environment. Hands-on experience with: Okta
(user provisioning, app assignments, policies) JAMF and/or Apple Device Management tools Google Workspace Enterprise
(Gmail, Calendar, Drive Admin Console) Zoom Enterprise
(Webinars, Events, Licensing) Zendesk ,
PandaDoc ,
NetSuite ,
Aloware , and
JotForm . Familiarity with
mobile device and identity management , SaaS license management, and audit practices. Strong troubleshooting skills with the ability to diagnose cross-platform issues. Excellent written and verbal communication skills, especially when explaining technical details to non-technical users. Preferred Qualifications:
Working knowledge of scripting (e.g., PowerShell, Bash, or Python) for basic automation. Experience with SaaS integration tools like Zapier, Make (Integromat), or Google Apps Script. Understanding of
PCI
and
HIPAA
compliance requirements as applied to SaaS. Experience supporting or deploying systems in
Zero Trust environments .
Why Join CTTI?
This is an opportunity to join one of the most dynamic and fast-paced organizations in the professional development and media training space. You will work directly under the CIO in a collaborative and forward-thinking technology environment that values innovation, security, and scale. Your impact will be felt across every department-from our award-winning events team to our industry-leading content production studio.
Position Summary:
At Cardone Training Technologies, Inc. (CTTI), we rely on a modern, cloud-first application stack to deliver high-performance operations across Sales, Events, Finance, Legal, HR, and Client Success. The
Applications Support Administrator
will be the internal go-to expert for the daily administration, optimization, and troubleshooting of our third-party business-critical applications-including
Okta, JAMF, Zoom Enterprise, Google Workspace Enterprise, Moyle MDM, PandaDoc, JotForm, NetSuite, Zendesk, HubSpot, Aloware, and others .
This individual will play a key role in ensuring platform integrity, securing user access through identity governance, and supporting the productivity of 300+ users through streamlined workflows and application support. The successful candidate will balance hands-on support with proactive improvement, drive application lifecycle enhancements, and serve as a collaborative partner to internal stakeholders and external vendors.
Key Responsibilities:
Application Support & Administration
Provide tier 2 and 3 technical supports for application issues, including access, performance, and configuration for key systems like
Zoom Enterprise, NetSuite, Zendesk, PandaDoc, Google Workspace and OKTA . Administer
Okta
SSO policies, group memberships, application provisioning, and MFA configurations. Support the deployment and maintenance of
JAMF and Apple Business Manager
for Apple device management, including remote commands, profile updates, and compliance enforcement. Manage user lifecycle (provisioning/deprovisioning) in Okta and across integrated platforms, ensuring security and continuity during onboarding and offboarding. Optimization & Workflow Automation
Evaluate workflows within tools like
JotForm, PandaDoc, and Zendesk
to identify inefficiencies and implement automation via platform-native tools or connectors like Zapier or APIs. Monitor SaaS platforms for updates and identify improvement opportunities to enhance team productivity, communication, and visibility. Reporting & Analytics
Develop actionable dashboards and reports in platforms like
Google Workspace (Sheets/Data Studio), Zoom Analytics, Zendesk, and NetSuite
to track adoption, performance, and user satisfaction. Support business units in creating usage reports and compliance documentation (e.g., Zoom call logs, email audits, ticketing insights). Training & Documentation
Develop and maintain end-user documentation, knowledge base articles, and video tutorials tailored to varying user proficiency levels. Lead onboarding sessions and training workshops on key tools like
Google Workspace ,
Zoom ,
PandaDoc , and
Zendesk . Collaboration & Vendor Liaison
Act as a bridge between technical teams and business units to align system functionality with operational needs. Interface with vendors to escalate and resolve technical issues, manage escalations, and request feature enhancements. Support the CIO with quarterly software reviews, contract documentation, SOC2 compliance tracking, and annual software performance assessments. Required Qualifications:
Bachelor's degree in information systems , Computer Science, or equivalent practical experience. 5+ years
of experience in SaaS administration or technical support, preferably in a fast-paced or high-growth environment. Hands-on experience with: Okta
(user provisioning, app assignments, policies) JAMF and/or Apple Device Management tools Google Workspace Enterprise
(Gmail, Calendar, Drive Admin Console) Zoom Enterprise
(Webinars, Events, Licensing) Zendesk ,
PandaDoc ,
NetSuite ,
Aloware , and
JotForm . Familiarity with
mobile device and identity management , SaaS license management, and audit practices. Strong troubleshooting skills with the ability to diagnose cross-platform issues. Excellent written and verbal communication skills, especially when explaining technical details to non-technical users. Preferred Qualifications:
Working knowledge of scripting (e.g., PowerShell, Bash, or Python) for basic automation. Experience with SaaS integration tools like Zapier, Make (Integromat), or Google Apps Script. Understanding of
PCI
and
HIPAA
compliance requirements as applied to SaaS. Experience supporting or deploying systems in
Zero Trust environments .
Why Join CTTI?
This is an opportunity to join one of the most dynamic and fast-paced organizations in the professional development and media training space. You will work directly under the CIO in a collaborative and forward-thinking technology environment that values innovation, security, and scale. Your impact will be felt across every department-from our award-winning events team to our industry-leading content production studio.