Compass Group
Audio Visual District Operations Manager
Compass Group, Redmond, Washington, United States, 98052
Job Summary
The District Manager of AV Operations leads the Audio-Visual department of Eventions and will report to the Regional Director of Eventions. The District Manager of AV Operations is a critical contributor in establishing Compass Group as both a trusted partner in delivering business results, as well as advocating Compass Group values and reputation as an employer of choice. The ideal candidate is a highly organized, solutions-driven production leader with deep experience in event logistics, Audio Visual, and operational execution. They should thrive in a fast-paced environment, be able to problem-solve in real-time, and ensure that every event is executed flawlessly from start to finish. Supervisory Responsibilities:
The District Manager of AV Operations will develop scalable systems, manage customer and client relationships, oversee budgets, and lead a team to deliver high-quality, impactful event experiences. This person will oversee all AV pre-production, equipment staging, technical execution of both built-in and standalone equipment including software and hardware, while ensuring seamless integration of all production elements, leading a team of salary managers in a unionized environment. Essential Duties and Responsibilities Develops departmental operating budgets within set parameters Develops & communicates all department processes & procedures to ensure high event management service levels. Develops, oversees & reports on department budget, including utilization metrics Plans, organizes, directs, coordinates and supervises functions and activities of the department. Collaborates with key stakeholders to establish, execute & present quarterly account performance indicators (KPI's). Develops strategy to continue growth of Eventions AV business. Identifies critical issues & manages escalations from senior management & client to ensure concerns are resolved to client & management satisfaction. Establishes and implements policies and procedures for departmental operations. Performs all talent management functions for the department, including establishing goals, monitoring & tracking performance, overseeing & evaluating training, performance evaluations & managing performance deficiencies. Coordinates all space management changes with facility vendors, support teams & Microsoft clients. Develops, communicates, implements, monitors and adjusts department strategy. Remains well versed of industry standards & trends, integrating them where appropriate Demonstrates good communication skills with clients and other lines of business. Ensure proper staffing is in place for the department, evaluating both hourly and salary needs Maintains all safety requirements for staff members. Creates an environment of innovation and continuous improvement. Maintain high morale for all staff members. Other duties as assigned. Qualifications:
10+ years of experience in live event production, AV operations, or event management Proven leadership managing large, multi-site teams with financial accountability Experience working in convention centers, hotels, special event venues, and large-scale event spaces Strong organizational, project management, and multitasking skills Excellent written and verbal communication; client-focused and service-oriented Skilled in team development, recruiting, and cross-functional collaboration Proficient in Microsoft Office and event management platforms (preferably Enterprise) Ability to remain calm and effective under pressure in high-volume environments Strong analytical, financial reporting, and problem-solving capabilities Technical knowledge of live event production technologies and AV troubleshooting Bachelor's degree in Business, Hospitality, or related field (or equivalent experience) Experience presenting to clients and senior leadership; strategic and tactical thinker Associates at Eurest are offered many fantastic benefits. Medical Dental Vision Life Insurance/ AD Disability Insurance Retirement Plan Paid Time Off Holiday Time Off (varies by site/state) Associate Shopping Program Health and Wellness Programs Discount Marketplace Identity Theft Protection Pet Insurance Commuter Benefits Employee Assistance Program Flexible Spending Accounts (FSAs) Paid Parental Leave Personal Leave Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here for paid time off benefits information.
The District Manager of AV Operations leads the Audio-Visual department of Eventions and will report to the Regional Director of Eventions. The District Manager of AV Operations is a critical contributor in establishing Compass Group as both a trusted partner in delivering business results, as well as advocating Compass Group values and reputation as an employer of choice. The ideal candidate is a highly organized, solutions-driven production leader with deep experience in event logistics, Audio Visual, and operational execution. They should thrive in a fast-paced environment, be able to problem-solve in real-time, and ensure that every event is executed flawlessly from start to finish. Supervisory Responsibilities:
The District Manager of AV Operations will develop scalable systems, manage customer and client relationships, oversee budgets, and lead a team to deliver high-quality, impactful event experiences. This person will oversee all AV pre-production, equipment staging, technical execution of both built-in and standalone equipment including software and hardware, while ensuring seamless integration of all production elements, leading a team of salary managers in a unionized environment. Essential Duties and Responsibilities Develops departmental operating budgets within set parameters Develops & communicates all department processes & procedures to ensure high event management service levels. Develops, oversees & reports on department budget, including utilization metrics Plans, organizes, directs, coordinates and supervises functions and activities of the department. Collaborates with key stakeholders to establish, execute & present quarterly account performance indicators (KPI's). Develops strategy to continue growth of Eventions AV business. Identifies critical issues & manages escalations from senior management & client to ensure concerns are resolved to client & management satisfaction. Establishes and implements policies and procedures for departmental operations. Performs all talent management functions for the department, including establishing goals, monitoring & tracking performance, overseeing & evaluating training, performance evaluations & managing performance deficiencies. Coordinates all space management changes with facility vendors, support teams & Microsoft clients. Develops, communicates, implements, monitors and adjusts department strategy. Remains well versed of industry standards & trends, integrating them where appropriate Demonstrates good communication skills with clients and other lines of business. Ensure proper staffing is in place for the department, evaluating both hourly and salary needs Maintains all safety requirements for staff members. Creates an environment of innovation and continuous improvement. Maintain high morale for all staff members. Other duties as assigned. Qualifications:
10+ years of experience in live event production, AV operations, or event management Proven leadership managing large, multi-site teams with financial accountability Experience working in convention centers, hotels, special event venues, and large-scale event spaces Strong organizational, project management, and multitasking skills Excellent written and verbal communication; client-focused and service-oriented Skilled in team development, recruiting, and cross-functional collaboration Proficient in Microsoft Office and event management platforms (preferably Enterprise) Ability to remain calm and effective under pressure in high-volume environments Strong analytical, financial reporting, and problem-solving capabilities Technical knowledge of live event production technologies and AV troubleshooting Bachelor's degree in Business, Hospitality, or related field (or equivalent experience) Experience presenting to clients and senior leadership; strategic and tactical thinker Associates at Eurest are offered many fantastic benefits. Medical Dental Vision Life Insurance/ AD Disability Insurance Retirement Plan Paid Time Off Holiday Time Off (varies by site/state) Associate Shopping Program Health and Wellness Programs Discount Marketplace Identity Theft Protection Pet Insurance Commuter Benefits Employee Assistance Program Flexible Spending Accounts (FSAs) Paid Parental Leave Personal Leave Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here for paid time off benefits information.