PEAK Technical Staffing USA
Technical Service Representative
PEAK Technical Staffing USA, Cranberry Twp, Pennsylvania, United States, 16066
P-DPD-001
TECHNICAL SERVICE REPRESENTATIVE
Factory trained service technicians will provide specialized machinery repairs to customers and end users by performing the following duties.
Essential Functions: •Mechanical repairs to equipment •Makes field service calls for new product start up and equipment repairs. •Responds to customer inquiries on the telephone, through on-line networks and in person. •Communicates with customers to troubleshoot and help them understand how to use the product properly. •Handles customer problems that appear to arise from the use of the product. •Handles requests for replacing defective parts. •Communicates with programmers and engineers regarding system and machine issues and follows-up to make sure fixes are received and tested. •Completes, maintains and processes pertinent paperwork and records. •Assists in final testing of new products and conformance to quality requirements. •Travel is involved.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and ability required. Reasonable accommodations may be made to enable individual with disabilities to perform the essential functions.
Required Education and Experience
Technical Degree preferred with 2/3 years related experience in similar type industry, or equivalent experience and training.
Competencies •Good verbal communication skills. •Written reports are essential to job performance. •Higher level commensurate with technical evaluation used in troubleshooting. •Good deductive reasoning skills applied to cause and effect of mechanical and electrical functions.
Benefits PEAK's benefit offerings available for our associates include medical, dental, vision, Flexible Spending Account (FSA), Dependent Care Savings Account (DCA), and 401K plan.
PEAK believes that taking care of our team is essential for success and we are proud to provide benefits that enhance both your well-being and your future.
Additionally, our associates may be eligible for Paid Sick Leave as required by Federal, State, or local laws.
Equal Opportunity Employer (EEO) PEAK Technical Staffing is committed to creating a diverse and inclusive environment and is proud to be an Equal Opportunity Employer. PEAK does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status, or any other characteristic protected by applicable law. All employment decisions are made based on qualifications, merit, and business need. We encourage all individuals to apply.
Candidate Privacy To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://peaktechnical.com/privacy-policy/ and https://peaktechnical.com/ca-residents-privacy-rights/
TECHNICAL SERVICE REPRESENTATIVE
Factory trained service technicians will provide specialized machinery repairs to customers and end users by performing the following duties.
Essential Functions: •Mechanical repairs to equipment •Makes field service calls for new product start up and equipment repairs. •Responds to customer inquiries on the telephone, through on-line networks and in person. •Communicates with customers to troubleshoot and help them understand how to use the product properly. •Handles customer problems that appear to arise from the use of the product. •Handles requests for replacing defective parts. •Communicates with programmers and engineers regarding system and machine issues and follows-up to make sure fixes are received and tested. •Completes, maintains and processes pertinent paperwork and records. •Assists in final testing of new products and conformance to quality requirements. •Travel is involved.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and ability required. Reasonable accommodations may be made to enable individual with disabilities to perform the essential functions.
Required Education and Experience
Technical Degree preferred with 2/3 years related experience in similar type industry, or equivalent experience and training.
Competencies •Good verbal communication skills. •Written reports are essential to job performance. •Higher level commensurate with technical evaluation used in troubleshooting. •Good deductive reasoning skills applied to cause and effect of mechanical and electrical functions.
Benefits PEAK's benefit offerings available for our associates include medical, dental, vision, Flexible Spending Account (FSA), Dependent Care Savings Account (DCA), and 401K plan.
PEAK believes that taking care of our team is essential for success and we are proud to provide benefits that enhance both your well-being and your future.
Additionally, our associates may be eligible for Paid Sick Leave as required by Federal, State, or local laws.
Equal Opportunity Employer (EEO) PEAK Technical Staffing is committed to creating a diverse and inclusive environment and is proud to be an Equal Opportunity Employer. PEAK does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status, or any other characteristic protected by applicable law. All employment decisions are made based on qualifications, merit, and business need. We encourage all individuals to apply.
Candidate Privacy To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://peaktechnical.com/privacy-policy/ and https://peaktechnical.com/ca-residents-privacy-rights/