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Service Desk Analyst
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Jobs via Dice 18 hours ago Be among the first 25 applicants Join to apply for the
Service Desk Analyst
role at
Jobs via Dice RESPONSIBILITIES:
Kforce has a client that is seeking a Service Desk Analyst in New York, NY.
Summary:
Join our frontline IT support team! As a Service Desk Analyst, you'll provide real-time coverage across phone, email, and request queues, resolving Level 1 and 11/2 incidents and requests. You will be the single point of contact for users, ensuring issues are triaged, escalated, and resolved per SLA.
Key Responsibilities:
Resolve password, MS Office, Windows issues at Level 1 Monitor and manage Service Desk queues Escalate and track tickets per SLA Use tools like ServiceNow for performance monitoring Support continuous improvement and special projects
REQUIREMENTS:
Bachelor's degree in a relevant field (or equivalent experience) 1+ years of experience in IT systems analysis/support Familiarity with EDP applications and data processing Strong customer service and communication skills Ability to work independently and across locations/shifts
The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.
Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.
This job is not eligible for bonuses, incentives or commissions.
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
By clicking ?Apply Today? you agree to receive calls, AI-generated calls, text messages or emails from Kforce and its affiliates, and service providers. Note that if you choose to communicate with Kforce via text messaging the frequency may vary, and message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You will always have the right to cease communicating via text by using key words such as STOP. Seniority level
Seniority level Entry level Employment type
Employment type Full-time Job function
Job function Information Technology Industries Software Development Referrals increase your chances of interviewing at Jobs via Dice by 2x Sign in to set job alerts for “Service Desk Analyst” roles.
New York, NY $65,000.00-$95,300.00 4 days ago New York, NY $81,000.00-$101,500.00 2 weeks ago New York, NY $70,000.00-$80,000.00 6 days ago New York, NY $95,000.00-$130,000.00 1 month ago Technical Support Analyst / Customer Support Rep | 100% Remote | Perfect Engilsh Required | Construction SaaS | CLUE (getclue.com)
New York, NY $50,000.00-$62,000.00 1 month ago New York, NY $44,800.00-$83,200.00 5 days ago Technical Support Engineer (6pm-3am EDT, Sunday-Thursday shift)
New York City Metropolitan Area 2 weeks ago Technical support specialist with Russian
Technical Support Specialist (TSS) FLEXO, NMW (BFL Product Line)
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Jersey City, NJ $142,900.00-$266,000.00 4 days ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
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Service Desk Analyst
role at
Jobs via Dice 18 hours ago Be among the first 25 applicants Join to apply for the
Service Desk Analyst
role at
Jobs via Dice RESPONSIBILITIES:
Kforce has a client that is seeking a Service Desk Analyst in New York, NY.
Summary:
Join our frontline IT support team! As a Service Desk Analyst, you'll provide real-time coverage across phone, email, and request queues, resolving Level 1 and 11/2 incidents and requests. You will be the single point of contact for users, ensuring issues are triaged, escalated, and resolved per SLA.
Key Responsibilities:
Resolve password, MS Office, Windows issues at Level 1 Monitor and manage Service Desk queues Escalate and track tickets per SLA Use tools like ServiceNow for performance monitoring Support continuous improvement and special projects
REQUIREMENTS:
Bachelor's degree in a relevant field (or equivalent experience) 1+ years of experience in IT systems analysis/support Familiarity with EDP applications and data processing Strong customer service and communication skills Ability to work independently and across locations/shifts
The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.
Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.
This job is not eligible for bonuses, incentives or commissions.
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
By clicking ?Apply Today? you agree to receive calls, AI-generated calls, text messages or emails from Kforce and its affiliates, and service providers. Note that if you choose to communicate with Kforce via text messaging the frequency may vary, and message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You will always have the right to cease communicating via text by using key words such as STOP. Seniority level
Seniority level Entry level Employment type
Employment type Full-time Job function
Job function Information Technology Industries Software Development Referrals increase your chances of interviewing at Jobs via Dice by 2x Sign in to set job alerts for “Service Desk Analyst” roles.
New York, NY $65,000.00-$95,300.00 4 days ago New York, NY $81,000.00-$101,500.00 2 weeks ago New York, NY $70,000.00-$80,000.00 6 days ago New York, NY $95,000.00-$130,000.00 1 month ago Technical Support Analyst / Customer Support Rep | 100% Remote | Perfect Engilsh Required | Construction SaaS | CLUE (getclue.com)
New York, NY $50,000.00-$62,000.00 1 month ago New York, NY $44,800.00-$83,200.00 5 days ago Technical Support Engineer (6pm-3am EDT, Sunday-Thursday shift)
New York City Metropolitan Area 2 weeks ago Technical support specialist with Russian
Technical Support Specialist (TSS) FLEXO, NMW (BFL Product Line)
Threat Detection and Response Senior Manager
Jersey City, NJ $142,900.00-$266,000.00 4 days ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr