Akido Labs
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ECM Program Manager
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Akido Labs 1 week ago Be among the first 25 applicants Join to apply for the
ECM Program Manager
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Akido Labs Job Description:
At Akido Care, we are redefining healthcare for underserved communities by addressing the needs of populations with complex medical and social challenges. As an ECM Program Manager, you’ll be at the forefront of this mission, leading teams to provide compassionate, impactful care. What Success Looks Like Ensure case managers meet their required caseload, optimizing care delivery and patient outcomes. Build an engaged and resilient team by supporting case managers with burnout prevention and self-care strategies. Oversee patient care plans to guarantee they are implemented effectively and meet quality standards. Fully train and onboard new case managers within designated timeframe and ensure they manage a full caseload within that timeframe. Maintain a small personal caseload while prioritizing team supervision. Collaborate with the Director to meet audit requirements and track team compliance metrics. Key Responsibilities Team Management and Supervision Establish a team culture of respect, empathy, and teamwork. Approve timecards, time-off requests, and expense reports for direct reports. Conduct regular 1:1s to provide feedback, coaching, and support. Assign new patients to case managers, ensuring balanced and achievable panel sizes. Lead recruitment efforts, including resume screening, interviews, and onboarding processes. Serve as subject matter expert in team-dependent topics such as harm reduction and clinical case management. Program Operations Drive the team towards quarterly objectives in collaboration with the Director, proactively generating ideas to achieve goals and implementing them. Implement quality improvement initiatives to enhance patient outcomes and operational efficiency in collaboration with the Director. Build, manage, and maintain relationships with key partner organizations. Oversee enrollment and disenrollment of patients in line with organizational SOPs. Manage budget for supplies and inventory. Leadership in Akido best practices Facilitate daily huddles, weekly data reviews, and care planning meetings. Contribute to monthly all-hands meetings by sharing success stories and team impact. Represent your team in Health Plan Operations meetings with the Director and external partners. Training and Development Tailor training programs to meet team and local environment needs. Mentor case managers focusing on skill-building, professional growth, and patient care excellence, including upskilling in motivational interviewing, harm reduction, coaching, etc. Qualifications Must-Have Skills and Experience Deep understanding of Medi-Cal populations, including those experiencing homelessness, mental illness, or substance use disorders. 4+ years experience managing frontline staff. Exceptional organizational and time-management abilities. Strong interpersonal and communication skills, including team coaching and conflict resolution. Familiarity with compliance standards, documentation systems, and data-driven decision-making. Preferred Skills and Experience Advanced training in related fields (e.g., Masters in Social Work, SUD Certifications) demonstrating subject matter expertise. Proven leadership experience, preferably in healthcare or social services. Valid driver’s license, automobile insurance, and reliable transportation. Salary range: $90,000—$110,000 USD
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ECM Program Manager
role at
Akido Labs 1 week ago Be among the first 25 applicants Join to apply for the
ECM Program Manager
role at
Akido Labs Job Description:
At Akido Care, we are redefining healthcare for underserved communities by addressing the needs of populations with complex medical and social challenges. As an ECM Program Manager, you’ll be at the forefront of this mission, leading teams to provide compassionate, impactful care. What Success Looks Like Ensure case managers meet their required caseload, optimizing care delivery and patient outcomes. Build an engaged and resilient team by supporting case managers with burnout prevention and self-care strategies. Oversee patient care plans to guarantee they are implemented effectively and meet quality standards. Fully train and onboard new case managers within designated timeframe and ensure they manage a full caseload within that timeframe. Maintain a small personal caseload while prioritizing team supervision. Collaborate with the Director to meet audit requirements and track team compliance metrics. Key Responsibilities Team Management and Supervision Establish a team culture of respect, empathy, and teamwork. Approve timecards, time-off requests, and expense reports for direct reports. Conduct regular 1:1s to provide feedback, coaching, and support. Assign new patients to case managers, ensuring balanced and achievable panel sizes. Lead recruitment efforts, including resume screening, interviews, and onboarding processes. Serve as subject matter expert in team-dependent topics such as harm reduction and clinical case management. Program Operations Drive the team towards quarterly objectives in collaboration with the Director, proactively generating ideas to achieve goals and implementing them. Implement quality improvement initiatives to enhance patient outcomes and operational efficiency in collaboration with the Director. Build, manage, and maintain relationships with key partner organizations. Oversee enrollment and disenrollment of patients in line with organizational SOPs. Manage budget for supplies and inventory. Leadership in Akido best practices Facilitate daily huddles, weekly data reviews, and care planning meetings. Contribute to monthly all-hands meetings by sharing success stories and team impact. Represent your team in Health Plan Operations meetings with the Director and external partners. Training and Development Tailor training programs to meet team and local environment needs. Mentor case managers focusing on skill-building, professional growth, and patient care excellence, including upskilling in motivational interviewing, harm reduction, coaching, etc. Qualifications Must-Have Skills and Experience Deep understanding of Medi-Cal populations, including those experiencing homelessness, mental illness, or substance use disorders. 4+ years experience managing frontline staff. Exceptional organizational and time-management abilities. Strong interpersonal and communication skills, including team coaching and conflict resolution. Familiarity with compliance standards, documentation systems, and data-driven decision-making. Preferred Skills and Experience Advanced training in related fields (e.g., Masters in Social Work, SUD Certifications) demonstrating subject matter expertise. Proven leadership experience, preferably in healthcare or social services. Valid driver’s license, automobile insurance, and reliable transportation. Salary range: $90,000—$110,000 USD
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