Empower Federal Credit Union
PMO Manager (Hybrid in Syracuse, NY)
Empower Federal Credit Union, Syracuse, New York, United States
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PMO Manager (Hybrid in Syracuse, NY)
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Empower Federal Credit Union 1 day ago Be among the first 25 applicants Join to apply for the
PMO Manager (Hybrid in Syracuse, NY)
role at
Empower Federal Credit Union Empower FCU Purpose:
At every stage of life, positively impact members by providing affordable financial services. Empower FCU Core Values:
Fairness, Integrity & Honesty Empower FCU Strategic Pillars World-Class Employee Experience Best-In-Class Member Experience Growth for Impact Shared Value in the Community Empower Federal Credit Union offers excellent benefits including... Medical and Dental Insurance, 401K with Employer Match, Holiday Pay, Paid Time Off and more! A World-Class Employee Experience : We are at our best when we are developing genuine relationships, looking out for one another, freely and honestly sharing information, and working together. We succeed when we rise above our departments, roles, and individual interests to come together, to move forward together. Each of us plays a crucial role in creating a positive work environment and we encourage all our employees to actively contribute to embracing Empower’s values and supporting those around you. Be Yourself, Belong with Empower : The strength of Empower is in the unique backgrounds, voices, talents, & experiences of each person. With a culture of belonging, we enable teamwork, spark innovation, and fuel success. Please note: All candidates will be subject to a background check to determine employment eligibility. For roles that require an NMLS you may be subject to a credit check. Role Lead and oversee the strategic and day-to-day operations of the Project Management Office (PMO) at Empower Federal Credit Union. Provide vision, guidance, and direct support to a team of Project Managers driving a diverse portfolio of projects that span systems architecture, integrations, capability development, program enhancements, and process automation to strengthen organizational effectiveness. Own and manage PMO Governance Committee activities, ensuring consistent application of standard, robust decision-making frameworks, and alignment with organization priorities. Conduct in-depth portfolio reviews to assess and mitigate risks, manage cross-project dependencies, and enable optimized resource allocation across the project landscape. Location: Our headquarters are based in Syracuse, NY. We work in a Hybrid Model requiring a minimum of 5 days in office per month. Essential Functions & Responsibilities Lead strategic alignment, prioritization, and execution of the organization’s project portfolio. Manage resource allocation, capacity planning, and professional development to ensure optimal team performance. Monitor and report on portfolio performance, risks, and benefits realization to drive business goals. Establish and maintain project management methodologies, processes and best practices. Oversee multiple projects to ensure delivery within scope, schedule, budget, and quality standards. Facilitate cross-functional coordination and communication among teams and stakeholders. Lead project governance committees and deliver consistent, transparent reporting to senior leadership. Lead and develop a high-performing PMO team by aligning efforts with strategic priorities and ensuring consistent planning and execution. Mentor and coach project managers to apply methodologies and delivery tools effectively across the portfolio. Foster a culture rooted in accountability, innovation, collaboration, and continuous improvement. Act as a strategic liaison between the PMO, business units, IT, and executive leadership to ensure organizational alignment. Champion transparency, resource awareness, and clear communication of strategic initiatives to stakeholders and governance committees. Facilitate stakeholder engagement, manage expectations, resolve conflicts, and support informed decision-making. Promote the visibility and value of the PMO throughout the organization. 20% Direct Project Management: Act as the lead project manager for complex, high-impact initiatives critical to the organization’s strategic goals. Lead cross-functional teams through all phases of the project lifecycle, from initiation to closure, with clarity and accountability. Manage scope, schedule, budget, risk, and communication, ensuring alignment with stakeholder expectations and business objectives. Drive delivery excellence by removing obstacles, facilitating decision-making, and promoting proactive risk mitigation. Develop and maintain detailed project documentation, including initiation documents, workplans, issue logs, and stakeholder updates. Maintain a strong member-centric focus, adapting project execution to meet evolving member and business needs. Support change adoption and sustainability through post-project transition planning and benefits realization. 15% Governance, Compliance & Quality Assurance: Establish and uphold project governance structures and methodologies across the PMO. Ensure consistent application of standards, frameworks, and delivery processes. Monitor compliance with internal policies, financial regulations, and external requirements. Conduct regular quality assurance audits, project health checks, and post-implementation reviews. Validate deliverables and outcomes through structured QA procedures. Promote continuous improvement through research, education, and institutional learning 15% Reporting & Performance Analytics: Develop and deliver status reports and updates to stakeholders and senior leadership. Build and maintain performance dashboards for projects, portfolios, and resource utilization. Track KPIs, milestones, budgets, risks, and benefits realization. Provide actionable insights and data-driven recommendations to guide strategic decisions. Ensure transparency and traceability in project execution and reporting practices. Perform all other duties as assigned. Performance Measurements See Dayforce (HRIS) Performance Management for Goals upon start in role, and annually. Knowledge And Skills Experience:
8+ years of experience in project portfolio management is required. 5+ years of financial services industry experience. 5+ years of supervisory management. Education:
A Bachelor's Degree or commensurate experience is required. PMP Certification is required. Other Skills: Proven expertise in planning, executing, and overseeing large-scale, enterprise-level initiatives. Deep understanding and practical experience in waterfall, agile, and hybrid project management methodologies. Strong capabilities in resource management, capacity planning, and complex scheduling. Demonstrates a strong executive presence with excellent influence, negotiation, and communication skills across diverse audiences. Navigates organizational dynamics with confidence, balancing policy, process, and people with strategic foresight. Maintains a strategic and solutions-oriented mindset under pressure, guiding cross-functional teams through complexity. Effectively manages ambiguity, adapts seamlessly to evolving circumstances, unclear paths, or shifting priorities with resilience and clarity. This Job Description is not a complete statement of all duties and responsibilities comprising the position. Empower Federal Credit Union (EFCU) and its affiliated companies know employees are our greatest asset. We take pride in our commitment to member service, teamwork, and excellence. We offer employees a work environment designed to encourage personal and professional development. Empower Federal Credit Union is an equal opportunity employer and does not discriminate on the basis of any legally protected status or characteristic including race, religion, ethnicity, color, national or ethnic origin, age, sex, sexual orientation, gender identity or expressions, transgender status, sexual or other reproductive health decisions, marital status, ancestry, citizenship status, physical or mental disability, genetic information/ predisposition or carrier status, status in the uniformed services of the United States (including veteran status) or any other basis protected by applicable national, federal, state, provincial or local law. Our equal employment opportunity policy statement, the
EEO is the Law Poster
and
Supplement , and
Pay Transparency Nondiscrimination Provision
reaffirm our commitment. Empower Federal Credit Union Is Committed To Equal Opportunity To Qualified Persons Without Regard To Basis Of Race, Religion, Ethnicity, Color, National Or Ethnic Origin, Age, Sex, Sexual Orientation, Gender Identity Or Expressions, Transgender Status, Sexual Or Other Reproductive Health Decisions, Marital Status, Ancestry, Citizenship Status, Physical Or Mental Disability, Genetic Information/ Predisposition Or Carrier Status, Status In The Uniformed Services Of The United States (including Veteran Status) Or Any Other Basis Protected By Applicable National, Federal, State, Provincial Or Local Law. Empower Federal Credit Union Will Make Reasonable Accommodations For Known Physical Or Mental Limitations Of Otherwise Qualified Employees And Applicants With Disabilities Unless The Accommodation Would Impose An Undue Hardship On The Operation Of Our Business. If You Are Interested In Applying For An Employment Opportunity And Feel You Need a Reasonable Accommodation Pursuant To The ADA, Please Contact Us Through One Of The Methods Listed Below Fax: 315-455-5423 Phone: 800-462-5000 Seniority level
Seniority level Director Employment type
Employment type Full-time Job function
Job function Project Management and Information Technology Industries Banking Referrals increase your chances of interviewing at Empower Federal Credit Union by 2x Inferred from the description for this job
Medical insurance Vision insurance 401(k) Paid maternity leave Paid paternity leave Tuition assistance Disability insurance Get notified about new Program Management Office Manager jobs in
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PMO Manager (Hybrid in Syracuse, NY)
role at
Empower Federal Credit Union 1 day ago Be among the first 25 applicants Join to apply for the
PMO Manager (Hybrid in Syracuse, NY)
role at
Empower Federal Credit Union Empower FCU Purpose:
At every stage of life, positively impact members by providing affordable financial services. Empower FCU Core Values:
Fairness, Integrity & Honesty Empower FCU Strategic Pillars World-Class Employee Experience Best-In-Class Member Experience Growth for Impact Shared Value in the Community Empower Federal Credit Union offers excellent benefits including... Medical and Dental Insurance, 401K with Employer Match, Holiday Pay, Paid Time Off and more! A World-Class Employee Experience : We are at our best when we are developing genuine relationships, looking out for one another, freely and honestly sharing information, and working together. We succeed when we rise above our departments, roles, and individual interests to come together, to move forward together. Each of us plays a crucial role in creating a positive work environment and we encourage all our employees to actively contribute to embracing Empower’s values and supporting those around you. Be Yourself, Belong with Empower : The strength of Empower is in the unique backgrounds, voices, talents, & experiences of each person. With a culture of belonging, we enable teamwork, spark innovation, and fuel success. Please note: All candidates will be subject to a background check to determine employment eligibility. For roles that require an NMLS you may be subject to a credit check. Role Lead and oversee the strategic and day-to-day operations of the Project Management Office (PMO) at Empower Federal Credit Union. Provide vision, guidance, and direct support to a team of Project Managers driving a diverse portfolio of projects that span systems architecture, integrations, capability development, program enhancements, and process automation to strengthen organizational effectiveness. Own and manage PMO Governance Committee activities, ensuring consistent application of standard, robust decision-making frameworks, and alignment with organization priorities. Conduct in-depth portfolio reviews to assess and mitigate risks, manage cross-project dependencies, and enable optimized resource allocation across the project landscape. Location: Our headquarters are based in Syracuse, NY. We work in a Hybrid Model requiring a minimum of 5 days in office per month. Essential Functions & Responsibilities Lead strategic alignment, prioritization, and execution of the organization’s project portfolio. Manage resource allocation, capacity planning, and professional development to ensure optimal team performance. Monitor and report on portfolio performance, risks, and benefits realization to drive business goals. Establish and maintain project management methodologies, processes and best practices. Oversee multiple projects to ensure delivery within scope, schedule, budget, and quality standards. Facilitate cross-functional coordination and communication among teams and stakeholders. Lead project governance committees and deliver consistent, transparent reporting to senior leadership. Lead and develop a high-performing PMO team by aligning efforts with strategic priorities and ensuring consistent planning and execution. Mentor and coach project managers to apply methodologies and delivery tools effectively across the portfolio. Foster a culture rooted in accountability, innovation, collaboration, and continuous improvement. Act as a strategic liaison between the PMO, business units, IT, and executive leadership to ensure organizational alignment. Champion transparency, resource awareness, and clear communication of strategic initiatives to stakeholders and governance committees. Facilitate stakeholder engagement, manage expectations, resolve conflicts, and support informed decision-making. Promote the visibility and value of the PMO throughout the organization. 20% Direct Project Management: Act as the lead project manager for complex, high-impact initiatives critical to the organization’s strategic goals. Lead cross-functional teams through all phases of the project lifecycle, from initiation to closure, with clarity and accountability. Manage scope, schedule, budget, risk, and communication, ensuring alignment with stakeholder expectations and business objectives. Drive delivery excellence by removing obstacles, facilitating decision-making, and promoting proactive risk mitigation. Develop and maintain detailed project documentation, including initiation documents, workplans, issue logs, and stakeholder updates. Maintain a strong member-centric focus, adapting project execution to meet evolving member and business needs. Support change adoption and sustainability through post-project transition planning and benefits realization. 15% Governance, Compliance & Quality Assurance: Establish and uphold project governance structures and methodologies across the PMO. Ensure consistent application of standards, frameworks, and delivery processes. Monitor compliance with internal policies, financial regulations, and external requirements. Conduct regular quality assurance audits, project health checks, and post-implementation reviews. Validate deliverables and outcomes through structured QA procedures. Promote continuous improvement through research, education, and institutional learning 15% Reporting & Performance Analytics: Develop and deliver status reports and updates to stakeholders and senior leadership. Build and maintain performance dashboards for projects, portfolios, and resource utilization. Track KPIs, milestones, budgets, risks, and benefits realization. Provide actionable insights and data-driven recommendations to guide strategic decisions. Ensure transparency and traceability in project execution and reporting practices. Perform all other duties as assigned. Performance Measurements See Dayforce (HRIS) Performance Management for Goals upon start in role, and annually. Knowledge And Skills Experience:
8+ years of experience in project portfolio management is required. 5+ years of financial services industry experience. 5+ years of supervisory management. Education:
A Bachelor's Degree or commensurate experience is required. PMP Certification is required. Other Skills: Proven expertise in planning, executing, and overseeing large-scale, enterprise-level initiatives. Deep understanding and practical experience in waterfall, agile, and hybrid project management methodologies. Strong capabilities in resource management, capacity planning, and complex scheduling. Demonstrates a strong executive presence with excellent influence, negotiation, and communication skills across diverse audiences. Navigates organizational dynamics with confidence, balancing policy, process, and people with strategic foresight. Maintains a strategic and solutions-oriented mindset under pressure, guiding cross-functional teams through complexity. Effectively manages ambiguity, adapts seamlessly to evolving circumstances, unclear paths, or shifting priorities with resilience and clarity. This Job Description is not a complete statement of all duties and responsibilities comprising the position. Empower Federal Credit Union (EFCU) and its affiliated companies know employees are our greatest asset. We take pride in our commitment to member service, teamwork, and excellence. We offer employees a work environment designed to encourage personal and professional development. Empower Federal Credit Union is an equal opportunity employer and does not discriminate on the basis of any legally protected status or characteristic including race, religion, ethnicity, color, national or ethnic origin, age, sex, sexual orientation, gender identity or expressions, transgender status, sexual or other reproductive health decisions, marital status, ancestry, citizenship status, physical or mental disability, genetic information/ predisposition or carrier status, status in the uniformed services of the United States (including veteran status) or any other basis protected by applicable national, federal, state, provincial or local law. Our equal employment opportunity policy statement, the
EEO is the Law Poster
and
Supplement , and
Pay Transparency Nondiscrimination Provision
reaffirm our commitment. Empower Federal Credit Union Is Committed To Equal Opportunity To Qualified Persons Without Regard To Basis Of Race, Religion, Ethnicity, Color, National Or Ethnic Origin, Age, Sex, Sexual Orientation, Gender Identity Or Expressions, Transgender Status, Sexual Or Other Reproductive Health Decisions, Marital Status, Ancestry, Citizenship Status, Physical Or Mental Disability, Genetic Information/ Predisposition Or Carrier Status, Status In The Uniformed Services Of The United States (including Veteran Status) Or Any Other Basis Protected By Applicable National, Federal, State, Provincial Or Local Law. Empower Federal Credit Union Will Make Reasonable Accommodations For Known Physical Or Mental Limitations Of Otherwise Qualified Employees And Applicants With Disabilities Unless The Accommodation Would Impose An Undue Hardship On The Operation Of Our Business. If You Are Interested In Applying For An Employment Opportunity And Feel You Need a Reasonable Accommodation Pursuant To The ADA, Please Contact Us Through One Of The Methods Listed Below Fax: 315-455-5423 Phone: 800-462-5000 Seniority level
Seniority level Director Employment type
Employment type Full-time Job function
Job function Project Management and Information Technology Industries Banking Referrals increase your chances of interviewing at Empower Federal Credit Union by 2x Inferred from the description for this job
Medical insurance Vision insurance 401(k) Paid maternity leave Paid paternity leave Tuition assistance Disability insurance Get notified about new Program Management Office Manager jobs in
Greater Syracuse-Auburn Area . Syracuse, NY $105,000.00-$125,000.00 4 weeks ago Syracuse, NY $147,000.00-$190,000.00 1 day ago East Syracuse, NY $100,000.00-$120,000.00 4 weeks ago Syracuse, NY $174,000.00-$238,000.00 3 hours ago Syracuse, NY $110,000.00-$160,000.00 1 month ago Senior Civil Engineering Project Manager
Syracuse, NY $149,247.00-$231,750.00 2 weeks ago Senior EHV Transmission Line Project Manager
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr