Wink US
Field Service Technician / Flexo Expert
Wink US, Charlotte, North Carolina, United States, 28245
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Head of Human Resources at Wink Stanzwerkzeuge | Die-Cutting Tools
We are one of the world’s leading manufacturers of cutting tools for the graphic industry. All over the world, renowned manufacturers of labels, packaging and other die-cut products rely on the quality and outstanding service provided by Wink. We are seeking a highly motivated
Customer Care Specialist
with technical background for our Charlotte, NC office to serve and grow an established customer base in the Americas. The role will work closely with inside / outside sales and communicate frequently with our headquarter in Germany. Your Responsibilities: Provide technical support & expertise to our customers and sales team Troubleshoot customers’ die or die cutting unit related problems on site and collaborate with HQ and sales team to provide solutions quickly Collaborate with HQ and Inside Sales to grow existing customer accounts and convert leads into customers Process claims and collaborate with HQ Understand customers' needs and identify opportunities to serve them Provide technical training to our customers and the sales team Ability to read and interpret blueprints, schematics and machine specifications Build and maintain knowledge of Wink’s product and service offerings and those of our competitors Stay informed about industry news, generate market insights and share them with key stakeholders in the company Potential to establish and lead a technical support organization for North America Domestic travel (up to 80%) with occasional international travel Organize and maintain information in the Customer Relationship Management (CRM) system Your Qualifications: Minimum 3-5 years experience working on a printing press with die cutting Experience in the printing or converting industry Knowledge about different machines (printing presses) & manufacturers Hands-on mentality to work with the people on the shopfloor Detail-oriented with high level of accuracy Strong problem-solving skills Strong analytical and organizational skills Time management and planning skills Experience with Microsoft Office Suite of programs (e.g. Excel, Word, PowerPoint) Ability to travel both domestically and internationally Excellent communication skills, both written and verbal Team player Your Preferred Qualifications: Related experience in a technical, sales, product management or equivalent role will be a benefit Experience selling technical products Bachelor's degree in Engineering or Business will be a plus Experience with ERP (i.e. SAP, abas) and/or CRM systems (i.e. Salesforce, HubSpot) Bilingual German/English or Spanish/English What We Offer: Bonus Potential Medical Insurance How to Apply: If you are ready to take on this exciting challenge and make a significant impact at Wink, we look forward to receiving your application! Please send your CV to jobs@wink.de. Join us in shaping the future with Wink! Seniority level
Seniority level Associate Employment type
Employment type Full-time Job function
Job function Sales and Management Industries Printing Services and Industrial Machinery Manufacturing Referrals increase your chances of interviewing at Wink US by 2x Sign in to set job alerts for “Printing Technician” roles.
Charlotte, NC $200,000.00-$275,000.00 1 month ago Quality Control Technician (metal deco ink) 2nd shift
Maintenance Technician - 2nd shift ($1.00 shift differential)
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We are one of the world’s leading manufacturers of cutting tools for the graphic industry. All over the world, renowned manufacturers of labels, packaging and other die-cut products rely on the quality and outstanding service provided by Wink. We are seeking a highly motivated
Customer Care Specialist
with technical background for our Charlotte, NC office to serve and grow an established customer base in the Americas. The role will work closely with inside / outside sales and communicate frequently with our headquarter in Germany. Your Responsibilities: Provide technical support & expertise to our customers and sales team Troubleshoot customers’ die or die cutting unit related problems on site and collaborate with HQ and sales team to provide solutions quickly Collaborate with HQ and Inside Sales to grow existing customer accounts and convert leads into customers Process claims and collaborate with HQ Understand customers' needs and identify opportunities to serve them Provide technical training to our customers and the sales team Ability to read and interpret blueprints, schematics and machine specifications Build and maintain knowledge of Wink’s product and service offerings and those of our competitors Stay informed about industry news, generate market insights and share them with key stakeholders in the company Potential to establish and lead a technical support organization for North America Domestic travel (up to 80%) with occasional international travel Organize and maintain information in the Customer Relationship Management (CRM) system Your Qualifications: Minimum 3-5 years experience working on a printing press with die cutting Experience in the printing or converting industry Knowledge about different machines (printing presses) & manufacturers Hands-on mentality to work with the people on the shopfloor Detail-oriented with high level of accuracy Strong problem-solving skills Strong analytical and organizational skills Time management and planning skills Experience with Microsoft Office Suite of programs (e.g. Excel, Word, PowerPoint) Ability to travel both domestically and internationally Excellent communication skills, both written and verbal Team player Your Preferred Qualifications: Related experience in a technical, sales, product management or equivalent role will be a benefit Experience selling technical products Bachelor's degree in Engineering or Business will be a plus Experience with ERP (i.e. SAP, abas) and/or CRM systems (i.e. Salesforce, HubSpot) Bilingual German/English or Spanish/English What We Offer: Bonus Potential Medical Insurance How to Apply: If you are ready to take on this exciting challenge and make a significant impact at Wink, we look forward to receiving your application! Please send your CV to jobs@wink.de. Join us in shaping the future with Wink! Seniority level
Seniority level Associate Employment type
Employment type Full-time Job function
Job function Sales and Management Industries Printing Services and Industrial Machinery Manufacturing Referrals increase your chances of interviewing at Wink US by 2x Sign in to set job alerts for “Printing Technician” roles.
Charlotte, NC $200,000.00-$275,000.00 1 month ago Quality Control Technician (metal deco ink) 2nd shift
Maintenance Technician - 2nd shift ($1.00 shift differential)
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr