Oracle B2C Service Cloud DevOps Lead (RightNow technology) - Onsite

What you will do Johnson Controls is hiring! We are seeking an experienced

Oracle

B2C

Service Cloud DevOps

Lead

to join our dynamic team in Glendale, WI. If you have a solid background in Oracle B2C Service

Cloud

applications, focusing on

implementation and support to

improve

employee

experi

ence

and service delivery, this could be your next opportunity! Candidates must be commuting distance to the Glendale, WI, facility, or able to

relocate

. US citizenship

or US permanent residency

is also

required

for this role. Join Johnson Controls and contribute to our mission of creating innovative solutions that enhance customer satisfaction! How you will do it Design, develop, and

maintain

Oracle B2C Service applications, ensuring they meet business requirements.

C

ollaborate with cross-functional teams to gather and analyze requirements and translate them into technical specifications.

I

mplement best practices in software development, including coding standards, testing, and documentation.

Provide technical support and must have strong problem-solving skills with ability to troubleshoot Oracle B2C Service applications.

You will stay current with Oracle B2C Service features and enhancements, ensuring the integration of new functionalities into existing systems.

Familiar with middleware/integration tools

i.e.

MuleSoft or Oracle Integration

Cloud

.

Coordinate data synchronization between Oracle Service Cloud and other systems (Oracle EBS, Reporting, OFSC)

.

Create detailed functional and technical documentation using flow diagrams, wire frames, etc.

Mentor and guide junior developers in best practices and emerging technologies.

What you will need Required Bachelor's degree in computer science, Information Technology, or related field.

7+ years of experience in Oracle B2C Service development

and support

.

Strong knowledge of Oracle B2C Service architecture, configuration, and customization.

Proficiency

in programming languages such as Java, SQL, and PL/SQL.

Experience in Oracle B2C Service Cloud implementation,

customizations

and support

.

Experience in developing Custom Scripts, Custom Processes (Event Handlers), BUI

Extensions/Add-Ins, Business Rules, Configuration, Workflow/Workspace, Report Analytics, Knowledgebase, etc.

REST APIs for integration with external systems

.

Experience with HTML, JavaScript, CSS, jQuery, PHP, .NET, ROQL,

ConnectPHP

.

Experience with Oracle B2C features like Job Scheduler, Element Manager, Data Sync, External Objects.

Familiar with MS DevOps & Agile methodologies

.

US citizenship

or US permanent residency

.

Preferre

d Experience with

Integration technologies such as

SOAP, Rest

API

and MuleSoft

.

Knowledge

of

Generative AI technologies using

Chat

GPT

API

.

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