Support.com
Senior Manager Enterprise Change and Program Management Office Program Managemen
Support.com, Frisco, Texas, United States, 75034
Senior Manager, Enterprise Change and Program Management Office (ECPMO) Program Management
The Sr. Manager, ECPMO Program Management is responsible for strategy, planning, and overseeing the successful delivery of the program's scope and objectives. This role leads the planning and delivery strategy of multiple change initiatives for the bank's most complex horizontal efforts. The Sr. Manager provides expert program delivery leadership and strategic guidance to senior leadership, delivery teams, business partners, and stakeholders to ensure enterprise change management processes are followed and objectives are met.
The Enterprise Change and Project Management Office (ECPMO) is a centralized function that drives strategic alignment, governance, and delivery excellence across enterprise-wide initiatives, enabling effective change management, project execution, and business value realization.
Position Responsibilities:
Project Execution/Risk Management
Provide leadership and oversight to highly complex, sizable enterprise programs. De-risk program delivery and ensure success across multiple change initiatives. Oversee delivery dependencies, coordinating cross-functionally to meet objectives. Develop enterprise program roadmaps, OKRs, and align change initiatives to deliver objectives. Coordinate interdependencies for cross-functional alignment, scope, and sequencing. Maintain artifacts such as business cases, roadmaps, workforce plans, and timelines. Establish program charters, committees, and communication plans. Lead program tollgate approvals and stakeholder engagement. Monitor program health, identify impediments, and manage risks. Facilitate governance forums and serve as a subject matter expert. Ensure communication and alignment between program and change delivery teams. Partner with stakeholders on escalation resolution. Manage vendor dependencies and hold vendors accountable. Resource Planning
Create and maintain workforce planning and delivery strategy artifacts. Develop business cases for staffing needs. Risk Management
Ensure compliance with governance policies. Anticipate risks and develop contingency strategies. Track and report on risk mitigation efforts. Financial Management
Manage program financials and develop business cases for budgets. Optimize financial resources and forecast accurately. Create financial reports for leadership. Leadership
Mentor and guide team members and stakeholders. Promote accountability, transparency, and outcome focus. Foster a positive team environment and resolve disputes. Improve enterprise program management processes and tools. Mentor project teams and support individual development. Assign tasks based on team members' skills and development needs. Manage personnel processes including hiring, performance, and retention.
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Project Execution/Risk Management
Provide leadership and oversight to highly complex, sizable enterprise programs. De-risk program delivery and ensure success across multiple change initiatives. Oversee delivery dependencies, coordinating cross-functionally to meet objectives. Develop enterprise program roadmaps, OKRs, and align change initiatives to deliver objectives. Coordinate interdependencies for cross-functional alignment, scope, and sequencing. Maintain artifacts such as business cases, roadmaps, workforce plans, and timelines. Establish program charters, committees, and communication plans. Lead program tollgate approvals and stakeholder engagement. Monitor program health, identify impediments, and manage risks. Facilitate governance forums and serve as a subject matter expert. Ensure communication and alignment between program and change delivery teams. Partner with stakeholders on escalation resolution. Manage vendor dependencies and hold vendors accountable. Resource Planning
Create and maintain workforce planning and delivery strategy artifacts. Develop business cases for staffing needs. Risk Management
Ensure compliance with governance policies. Anticipate risks and develop contingency strategies. Track and report on risk mitigation efforts. Financial Management
Manage program financials and develop business cases for budgets. Optimize financial resources and forecast accurately. Create financial reports for leadership. Leadership
Mentor and guide team members and stakeholders. Promote accountability, transparency, and outcome focus. Foster a positive team environment and resolve disputes. Improve enterprise program management processes and tools. Mentor project teams and support individual development. Assign tasks based on team members' skills and development needs. Manage personnel processes including hiring, performance, and retention.
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