EnableComp
Director, Client Success - Revenue Cycle - (REMOTE - WEST COAST)
EnableComp, California, Missouri, United States, 65018
Director, Client Success - Revenue Cycle - (REMOTE - WEST COAST)
EnableComp provides Specialty Revenue Cycle Management solutions for healthcare organizations, leveraging over 24 years of industry-leading expertise and its unified
E360 RCM
intelligent automation platform to improve financial sustainability for hospitals, health systems, and ambulatory surgery centers (ASCs) nationwide. Powered by proprietary algorithms, iterative intelligence from 10M+ processed claims, and expert human-in-the-loop integration, EnableComp offers solutions across the revenue lifecycle for Veterans Administration, Workers’ Compensation, Motor Vehicle Accidents, and Out-of-State Medicaid claims, as well as denials for all payer classes. By partnering with clients to enhance the reimbursement process, EnableComp reduces the payment burden on patients and providers, accelerates cash flow, improves yield, manages clean AR, reduces denials, and provides data-rich performance insights. EnableComp has received multiple accolades, including the Top Workplaces award and recognition as Black Book's #1 Specialty Revenue Cycle Management Solution provider in 2024, and has been among the top one percent of companies on the Inc. 5000 list for eleven consecutive years. Position Summary The
Director, Client Success
is responsible for managing and expanding client relationships through active partnership and collaboration with EnableComp operations and sales teams. This role emphasizes delivering exceptional service, aligning client expectations with internal capabilities, and driving satisfaction and retention through proactive communication. The Director acts as a client advocate, translating needs into actionable plans, resolving challenges, and identifying opportunities to improve performance and grow market share by exceeding client expectations. Key Responsibilities Client Relationship Management: 25% Collaboration with other EnableComp functions: 25% Client Business Reviews and Meetings: 25% Introducing and selling new solutions to existing clients, including meeting sales quotas: 25% Participate throughout the client lifecycle, including sales, implementation, go-lives, and business reviews, while identifying cross-sell opportunities Oversee Client Success activities for designated clients Coordinate with EnableComp leadership to ensure timely and professional execution of duties Represent EnableComp as an ambassador, providing courteous and efficient service Manage KPIs such as customer satisfaction surveys, scores, and retention goals Monitor and review client performance metrics, conduct regular review meetings highlighting EnableComp’s value and ROI Generate and deliver monthly and quarterly performance reports reflecting key metrics and benchmarks Collaborate internally to develop client-specific strategies and action plans, including revenue maximization and cross-sell opportunities Work with IT and Product Support teams on file corrections and automation initiatives Schedule and lead regular client meetings, prepare agendas, summaries, and deliverables Assist with client onboarding, process updates, and post-implementation deliverables Maintain high levels of customer satisfaction across all organizational levels Participate in internal account review meetings (sales forecasts, risk assessments, etc.) Exercise independent judgment and discretion in responsibilities Perform other duties as required Requirements & Qualifications Bachelor’s Degree in Business, Sales/Marketing, or related field 7-10 years of account management experience in healthcare technology, specifically in hospital revenue cycle management Equivalent education and experience considered Experience with claims billing, IT/EDI systems preferred Proficiency with CRM software (e.g., Salesforce.com) Strong computer skills, including MS Office applications Ability to perform all essential duties satisfactorily; accommodations available for qualified individuals with disabilities Key Considerations & Prerequisites Effective presentation skills for analytics and ROI communication Passion for client service and relationship building Self-starter with ability to collaborate internally Excellent communication skills, both written and oral Experience managing stressful situations and difficult conversations Consultative relationship style, positive attitude, team player Strong analytical and problem-solving skills Ability to manage conflicting priorities with flexibility Up to 30% travel required EnableComp is an Equal Opportunity Employer. All applicants are considered based on experience and knowledge without discrimination. We are committed to a workplace free from discrimination or harassment. We value our employees' professional growth and development, investing in tools, resources, and support for career success. Our core values guide us daily, setting us apart from other companies. Join EnableComp if you seek a company that values its people and their potential. Hear what our employees say: “I love my job because everyone shares the same vision and is dedicated. People care about you and your growth. There is a genuine spirit of cooperation and shared goals around helping each other.” – Revenue Specialist “I enjoy working for EnableComp because of our core values. We empower employees and delight clients. The company is family-oriented and supportive.”
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EnableComp provides Specialty Revenue Cycle Management solutions for healthcare organizations, leveraging over 24 years of industry-leading expertise and its unified
E360 RCM
intelligent automation platform to improve financial sustainability for hospitals, health systems, and ambulatory surgery centers (ASCs) nationwide. Powered by proprietary algorithms, iterative intelligence from 10M+ processed claims, and expert human-in-the-loop integration, EnableComp offers solutions across the revenue lifecycle for Veterans Administration, Workers’ Compensation, Motor Vehicle Accidents, and Out-of-State Medicaid claims, as well as denials for all payer classes. By partnering with clients to enhance the reimbursement process, EnableComp reduces the payment burden on patients and providers, accelerates cash flow, improves yield, manages clean AR, reduces denials, and provides data-rich performance insights. EnableComp has received multiple accolades, including the Top Workplaces award and recognition as Black Book's #1 Specialty Revenue Cycle Management Solution provider in 2024, and has been among the top one percent of companies on the Inc. 5000 list for eleven consecutive years. Position Summary The
Director, Client Success
is responsible for managing and expanding client relationships through active partnership and collaboration with EnableComp operations and sales teams. This role emphasizes delivering exceptional service, aligning client expectations with internal capabilities, and driving satisfaction and retention through proactive communication. The Director acts as a client advocate, translating needs into actionable plans, resolving challenges, and identifying opportunities to improve performance and grow market share by exceeding client expectations. Key Responsibilities Client Relationship Management: 25% Collaboration with other EnableComp functions: 25% Client Business Reviews and Meetings: 25% Introducing and selling new solutions to existing clients, including meeting sales quotas: 25% Participate throughout the client lifecycle, including sales, implementation, go-lives, and business reviews, while identifying cross-sell opportunities Oversee Client Success activities for designated clients Coordinate with EnableComp leadership to ensure timely and professional execution of duties Represent EnableComp as an ambassador, providing courteous and efficient service Manage KPIs such as customer satisfaction surveys, scores, and retention goals Monitor and review client performance metrics, conduct regular review meetings highlighting EnableComp’s value and ROI Generate and deliver monthly and quarterly performance reports reflecting key metrics and benchmarks Collaborate internally to develop client-specific strategies and action plans, including revenue maximization and cross-sell opportunities Work with IT and Product Support teams on file corrections and automation initiatives Schedule and lead regular client meetings, prepare agendas, summaries, and deliverables Assist with client onboarding, process updates, and post-implementation deliverables Maintain high levels of customer satisfaction across all organizational levels Participate in internal account review meetings (sales forecasts, risk assessments, etc.) Exercise independent judgment and discretion in responsibilities Perform other duties as required Requirements & Qualifications Bachelor’s Degree in Business, Sales/Marketing, or related field 7-10 years of account management experience in healthcare technology, specifically in hospital revenue cycle management Equivalent education and experience considered Experience with claims billing, IT/EDI systems preferred Proficiency with CRM software (e.g., Salesforce.com) Strong computer skills, including MS Office applications Ability to perform all essential duties satisfactorily; accommodations available for qualified individuals with disabilities Key Considerations & Prerequisites Effective presentation skills for analytics and ROI communication Passion for client service and relationship building Self-starter with ability to collaborate internally Excellent communication skills, both written and oral Experience managing stressful situations and difficult conversations Consultative relationship style, positive attitude, team player Strong analytical and problem-solving skills Ability to manage conflicting priorities with flexibility Up to 30% travel required EnableComp is an Equal Opportunity Employer. All applicants are considered based on experience and knowledge without discrimination. We are committed to a workplace free from discrimination or harassment. We value our employees' professional growth and development, investing in tools, resources, and support for career success. Our core values guide us daily, setting us apart from other companies. Join EnableComp if you seek a company that values its people and their potential. Hear what our employees say: “I love my job because everyone shares the same vision and is dedicated. People care about you and your growth. There is a genuine spirit of cooperation and shared goals around helping each other.” – Revenue Specialist “I enjoy working for EnableComp because of our core values. We empower employees and delight clients. The company is family-oriented and supportive.”
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