Aledade
Employer Industry: Healthcare Technology
Why consider this job opportunity: - Opportunity for career advancement and growth within the organization - Flexible work schedules and the ability to work remotely - Comprehensive benefits package including health, dental, and vision insurance paid up to 80% - Robust time-off plan with 21 days of PTO in your first year - 12 weeks paid parental leave for all new parents and a six-week paid sabbatical after six years of service - Stock options and 401(k) with up to 4% match
What to Expect (Job Responsibilities): - Lead and manage the Support team, including hiring, training, and performance evaluation - Oversee day-to-day operations, ensuring timely response and resolution of customer issues - Participate in resolving escalated client issues by providing technical expertise - Develop and implement strategies for a customer-centric culture and maintain high employee satisfaction - Innovate scalable support programs to enhance service delivery
What is Required (Qualifications): - 12+ years of relevant experience, including 8+ years in leading and managing a technical support team - Strong understanding of application support best practices and industry standards - Proficiency in using Zendesk, Salesforce, and JIRA - Experience with Nextgen Connect/Mirth engine and various connectivity methods - Familiarity with debugging healthcare transactions such as HL7, 837, and CCDA
How to Stand Out (Preferred Qualifications): - Master’s Degree in Computer Information Systems or MBA - Experience in the healthcare industry supporting PM and/or EHR systems - Knowledge of Snowflake and PostgreSQL - Exceptional customer service skills and a customer-centric mindset - Strong emotional intelligence and decision-making abilities
#HealthcareTechnology #RemoteWork #CareerGrowth #ComprehensiveBenefits #CustomerService
"We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."
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Why consider this job opportunity: - Opportunity for career advancement and growth within the organization - Flexible work schedules and the ability to work remotely - Comprehensive benefits package including health, dental, and vision insurance paid up to 80% - Robust time-off plan with 21 days of PTO in your first year - 12 weeks paid parental leave for all new parents and a six-week paid sabbatical after six years of service - Stock options and 401(k) with up to 4% match
What to Expect (Job Responsibilities): - Lead and manage the Support team, including hiring, training, and performance evaluation - Oversee day-to-day operations, ensuring timely response and resolution of customer issues - Participate in resolving escalated client issues by providing technical expertise - Develop and implement strategies for a customer-centric culture and maintain high employee satisfaction - Innovate scalable support programs to enhance service delivery
What is Required (Qualifications): - 12+ years of relevant experience, including 8+ years in leading and managing a technical support team - Strong understanding of application support best practices and industry standards - Proficiency in using Zendesk, Salesforce, and JIRA - Experience with Nextgen Connect/Mirth engine and various connectivity methods - Familiarity with debugging healthcare transactions such as HL7, 837, and CCDA
How to Stand Out (Preferred Qualifications): - Master’s Degree in Computer Information Systems or MBA - Experience in the healthcare industry supporting PM and/or EHR systems - Knowledge of Snowflake and PostgreSQL - Exceptional customer service skills and a customer-centric mindset - Strong emotional intelligence and decision-making abilities
#HealthcareTechnology #RemoteWork #CareerGrowth #ComprehensiveBenefits #CustomerService
"We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."
#J-18808-Ljbffr