Restaurant Associates
Director of Business Strategy & Client Relations
Restaurant Associates, New York, New York, us, 10261
Director of Business Strategy & Client Relations
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Director of Business Strategy & Client Relations
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Restaurant Associates Director of Business Strategy & Client Relations
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Director of Business Strategy & Client Relations
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Restaurant Associates Get AI-powered advice on this job and more exclusive features. Restaurant Associates
Position Title: Director of Business Strategy & Client Relations
Pay 17
Reports To:
Salary: $150,000 - $175,000
Other Forms of Compensation:
Become part of Restaurant Associates, the industry’s leading provider of dining and event catering for some of the nation's most prestigious museums, performing arts centers and corporations!
Voted Glassdoor's Employee Choice Awards -
Best Places to Work,
This is R/A !
Job Summary
Restaurant Associates seeks a dynamic candidate, who has an outstanding background in contract services hospitality management with proven ability in cultivating client Engagement and retention. Reporting to the COO, from R/A’s NYC Corporate office location, The
Director of Business Strategy & Client Relations
is responsible for driving client satisfaction, retention, and business growth. This role combines client relations, business development, and innovative thinking to deliver exceptional service and value our Premier Clients.
Responsibilities:
This is an outstanding opportunity to take part in shaping RA’s best –in-class hospitality and culture of CARE that allows our associates to do their best for each other and in turn the very best for our premier clients.
The business Savvy candidate will be working closely with Divisional Business Leadership and teams, ensuring high standards, building strong client relationships, and identifying opportunities to enhance offerings through market insights and trends. Additionally, the
Director of Business Strategy & Client Relations
supports new business proposals to attract potential clients, hosts regional training sessions for operational excellence, and contributes to R&D efforts to keep services ahead of market expectations.
Key Drivers
Client Engagement : Cultivate strong client relationships through site visits, QBR’s and ongoing engagement, acting as an additional contact to address concerns and support resolutions. ; Organize and manage annual client expos, showcasing the latest trends and developments in hospitality to engage and inspire clients.
Portfolio Management : Coordinate and support in managing client relations and retention portfolios, focusing on strategies that emphasize quality, service, innovation, and value.
Retention & New Business : Support rebid, contract renewal processes and new business RFPs, ensuring proposals and proformas meet both client needs and company objectives.
Quarterly Business Reviews:
Ensure regular QBRs are conducted to provide clients with performance updates, gather feedback, and explore new partnership opportunities.
Evaluation Planning : Develop and implement evaluation plans for accounts nearing contract expiration, focusing on key areas for improvement to enhance retention potential.
Strategic Collaboration : Partner with Operations, Finance, Marketing, Culinary, and Wellness teams to develop comprehensive retention plans that include operational, financial, relationship, proposal, and rebid strategies.
Research & Development : Conduct in-depth market and industry research to identify new trends and innovative service concepts. Collaborate with culinary, marketing, and wellness to stay ahead of industry trends, developing forward-thinking programs and services that anticipate client and consumer preferences
Regional Trainings : Host regular regional training sessions, guiding operators on best practices for maintaining and strengthening client relationships, and delivering exceptional service in line with company standards.
Key Competencies
Strong Communication & Listening skills, Creative Thinker & effective Problem Solver, Relationship builder, Collaborates and interacts effectively across various Stakeholders, Processes Genuine Hospitality Aptitude, Sales and Marketing Knowledge, and Familiarity with the industry and market trends is essential for providing relevant and effective solutions.
BA or BS degree required Previous district-level management experience required in a multi-branded food service management or retail-food service organization Demonstrated success with multiple client interfaces at all levels of the organization. Strategic thinking, Proposal, and proforma experience required Able to read and interpret financial data Excellent verbal and written skills and the ability to negotiate contracts, and understands WITY. Proficient with Microsoft Office Suite
Apply to Restaurant Associates today!
Restaurant Associates is a member of Compass Group USA
Click here to Learn More about the Compass Story
Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.
Associates At Restaurant Associates Are Offered Many Fantastic Benefits.
Medical Dental Vision Life Insurance/ AD Disability Insurance Retirement Plan Paid Time Off Holiday Time Off (varies by site/state) Associate Shopping Program Health and Wellness Programs Discount Marketplace Identity Theft Protection Pet Insurance Commuter Benefits Employee Assistance Program Flexible Spending Accounts (FSAs) Paid Parental Leave Personal Leave
Applications are accepted on an ongoing basis.
Restaurant Associates maintains a drug-free workplace.
Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here for paid time off benefits information.
Req ID:
1435546
Restaurant Associates
Leah Curry
[[req_classification]] Seniority level
Seniority level Director Employment type
Employment type Full-time Job function
Job function Business Development and Sales Industries Food & Beverages Referrals increase your chances of interviewing at Restaurant Associates by 2x Sign in to set job alerts for “Director Business Strategy” roles.
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#J-18808-Ljbffr
Join to apply for the
Director of Business Strategy & Client Relations
role at
Restaurant Associates Director of Business Strategy & Client Relations
1 day ago Be among the first 25 applicants Join to apply for the
Director of Business Strategy & Client Relations
role at
Restaurant Associates Get AI-powered advice on this job and more exclusive features. Restaurant Associates
Position Title: Director of Business Strategy & Client Relations
Pay 17
Reports To:
Salary: $150,000 - $175,000
Other Forms of Compensation:
Become part of Restaurant Associates, the industry’s leading provider of dining and event catering for some of the nation's most prestigious museums, performing arts centers and corporations!
Voted Glassdoor's Employee Choice Awards -
Best Places to Work,
This is R/A !
Job Summary
Restaurant Associates seeks a dynamic candidate, who has an outstanding background in contract services hospitality management with proven ability in cultivating client Engagement and retention. Reporting to the COO, from R/A’s NYC Corporate office location, The
Director of Business Strategy & Client Relations
is responsible for driving client satisfaction, retention, and business growth. This role combines client relations, business development, and innovative thinking to deliver exceptional service and value our Premier Clients.
Responsibilities:
This is an outstanding opportunity to take part in shaping RA’s best –in-class hospitality and culture of CARE that allows our associates to do their best for each other and in turn the very best for our premier clients.
The business Savvy candidate will be working closely with Divisional Business Leadership and teams, ensuring high standards, building strong client relationships, and identifying opportunities to enhance offerings through market insights and trends. Additionally, the
Director of Business Strategy & Client Relations
supports new business proposals to attract potential clients, hosts regional training sessions for operational excellence, and contributes to R&D efforts to keep services ahead of market expectations.
Key Drivers
Client Engagement : Cultivate strong client relationships through site visits, QBR’s and ongoing engagement, acting as an additional contact to address concerns and support resolutions. ; Organize and manage annual client expos, showcasing the latest trends and developments in hospitality to engage and inspire clients.
Portfolio Management : Coordinate and support in managing client relations and retention portfolios, focusing on strategies that emphasize quality, service, innovation, and value.
Retention & New Business : Support rebid, contract renewal processes and new business RFPs, ensuring proposals and proformas meet both client needs and company objectives.
Quarterly Business Reviews:
Ensure regular QBRs are conducted to provide clients with performance updates, gather feedback, and explore new partnership opportunities.
Evaluation Planning : Develop and implement evaluation plans for accounts nearing contract expiration, focusing on key areas for improvement to enhance retention potential.
Strategic Collaboration : Partner with Operations, Finance, Marketing, Culinary, and Wellness teams to develop comprehensive retention plans that include operational, financial, relationship, proposal, and rebid strategies.
Research & Development : Conduct in-depth market and industry research to identify new trends and innovative service concepts. Collaborate with culinary, marketing, and wellness to stay ahead of industry trends, developing forward-thinking programs and services that anticipate client and consumer preferences
Regional Trainings : Host regular regional training sessions, guiding operators on best practices for maintaining and strengthening client relationships, and delivering exceptional service in line with company standards.
Key Competencies
Strong Communication & Listening skills, Creative Thinker & effective Problem Solver, Relationship builder, Collaborates and interacts effectively across various Stakeholders, Processes Genuine Hospitality Aptitude, Sales and Marketing Knowledge, and Familiarity with the industry and market trends is essential for providing relevant and effective solutions.
BA or BS degree required Previous district-level management experience required in a multi-branded food service management or retail-food service organization Demonstrated success with multiple client interfaces at all levels of the organization. Strategic thinking, Proposal, and proforma experience required Able to read and interpret financial data Excellent verbal and written skills and the ability to negotiate contracts, and understands WITY. Proficient with Microsoft Office Suite
Apply to Restaurant Associates today!
Restaurant Associates is a member of Compass Group USA
Click here to Learn More about the Compass Story
Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.
Associates At Restaurant Associates Are Offered Many Fantastic Benefits.
Medical Dental Vision Life Insurance/ AD Disability Insurance Retirement Plan Paid Time Off Holiday Time Off (varies by site/state) Associate Shopping Program Health and Wellness Programs Discount Marketplace Identity Theft Protection Pet Insurance Commuter Benefits Employee Assistance Program Flexible Spending Accounts (FSAs) Paid Parental Leave Personal Leave
Applications are accepted on an ongoing basis.
Restaurant Associates maintains a drug-free workplace.
Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here for paid time off benefits information.
Req ID:
1435546
Restaurant Associates
Leah Curry
[[req_classification]] Seniority level
Seniority level Director Employment type
Employment type Full-time Job function
Job function Business Development and Sales Industries Food & Beverages Referrals increase your chances of interviewing at Restaurant Associates by 2x Sign in to set job alerts for “Director Business Strategy” roles.
New York, NY $200,000.00-$275,000.00 2 weeks ago New York, NY $225,000.00-$275,000.00 6 days ago Senior Director, Strategy and Operations
(USA) Senior Director, Business Strategy
Hoboken, NJ $156,000.00-$338,000.00 6 days ago New York, NY $275,000.00-$290,000.00 2 weeks ago New York, NY $175,000.00-$180,000.00 3 weeks ago New York, NY $200,000.00-$275,000.00 1 week ago New York City Metropolitan Area 1 week ago New York, NY $95,000.00-$150,000.00 1 week ago Director, Strategy & Business Operations
East Hanover, NJ $152,600.00-$283,400.00 1 week ago New York City Metropolitan Area $140,000.00-$165,000.00 2 days ago Director, Strategy & Operations - Growth
New York, NY $195,000.00-$234,000.00 5 days ago Director of Business Development & Brand Strategy
New York City Metropolitan Area 3 weeks ago New York, NY $120,000.00-$170,000.00 3 weeks ago Chief of Staff - Director, Strategy Execution
New York, NY $140,000.00-$150,000.00 1 week ago Director, Consumer Products International Strategy and Partnerships
New York, NY $140,000.00-$170,000.00 2 weeks ago New York, NY $250,000.00-$300,000.00 5 days ago New York City Metropolitan Area $160,000.00-$230,000.00 7 hours ago New York, NY $140,000.00-$150,000.00 3 weeks ago New York, NY $200,000.00-$275,000.00 1 day ago Rahway, NJ $169,700.00-$267,200.00 1 week ago Director of Strategic Accounts (Mid-Atlantic)
New York, NY $190,000.00-$240,000.00 1 week ago Director of Strategic Accounts (Florida)
New York, NY $190,000.00-$240,000.00 1 week ago Director, Business Strategy & Activation
New York, NY $137,300.00-$251,800.00 1 day ago New York City Metropolitan Area $225,000.00-$275,000.00 3 weeks ago New York, NY $120,000.00-$160,000.00 10 hours ago Hoboken, NJ $159,300.00-$233,566.66 2 weeks ago Associate Director/Director of Strategy & Operations, Culinary
New York, NY $150,000.00-$180,000.00 3 weeks ago New York, NY $160,000.00-$210,000.00 2 days ago Director of Strategic Accounts (Northeast)
New York, NY $190,000.00-$240,000.00 1 week ago New York, NY $190,000.00-$240,000.00 1 week ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr