Intellect Solutions
Systems Analyst / Atlassian Administrator
Intellect Solutions, Clarksburg, West Virginia, us, 26306
Clearance Required: ActiveSecret or above
Location: Clarksburg,WV
Note: The candidate needs to go on-site to pick up the equipmentand should be open foron-sitemeetings at the Clarksburg, WV.
Key Responsibilities: Administer and configure Atlassian Data Center products including Jira Software, Jira Service Management (JSM), Confluence, and Bitbucket. Customize project settings, workflows, permissions, schemes, and issue types to support team-specific and enterprise-wide processes. Provide user access control, onboarding, and role-based permissions management. Serve as the primary point of contact for user support, troubleshooting tool-related issues, and resolving service requests. Lead and conduct user training sessions to promote consistent tool usage and best practices across departments. Document and maintain Standard Operating Procedures (SOPs), support guides, knowledge base articles, and configuration change logs. Assist with COTS tool plugin research, evaluation, installation coordination, and general lifecycle support. Collaborate with Agile teams and project stakeholders to align Jira projects with Agile delivery models and sprint management workflows. Support Section 508 compliance activities related to Atlassian tools and user-facing configurations. Coordinate with DevOps and technical teams for patch management, upgrade scheduling, and release readiness from a configuration and access standpoint. Provide process input and maintain records in support of FISMA and ATO documentation efforts. Maintain tool usage dashboards and compile usage reports or KPIs for leadership as requested.
Required Qualifications: Experience administering and supporting Atlassian applications (Jira, Confluence, Bitbucket). Strong understanding of issue and project tracking, workflows, permissions, and service management functions. Experience conducting end-user training and developing support documentation. Familiarity with Agile methodologies, ceremonies, and tools (Scrum, SAFe, Kanban). Basic knowledge of configuration management principles and change control. Working knowledge of accessibility compliance (Section 508). Excellent communication and stakeholder coordination skills.
Preferred Qualifications: Atlassian certification in Jira Software Essentials or equivalent experience. Familiarity with scripting concepts, automation, or plugin management in Jira (Groovy, ScriptRunner, etc.) is a plus but not required. Experience supporting government or large enterprise environments. #J-18808-Ljbffr
Key Responsibilities: Administer and configure Atlassian Data Center products including Jira Software, Jira Service Management (JSM), Confluence, and Bitbucket. Customize project settings, workflows, permissions, schemes, and issue types to support team-specific and enterprise-wide processes. Provide user access control, onboarding, and role-based permissions management. Serve as the primary point of contact for user support, troubleshooting tool-related issues, and resolving service requests. Lead and conduct user training sessions to promote consistent tool usage and best practices across departments. Document and maintain Standard Operating Procedures (SOPs), support guides, knowledge base articles, and configuration change logs. Assist with COTS tool plugin research, evaluation, installation coordination, and general lifecycle support. Collaborate with Agile teams and project stakeholders to align Jira projects with Agile delivery models and sprint management workflows. Support Section 508 compliance activities related to Atlassian tools and user-facing configurations. Coordinate with DevOps and technical teams for patch management, upgrade scheduling, and release readiness from a configuration and access standpoint. Provide process input and maintain records in support of FISMA and ATO documentation efforts. Maintain tool usage dashboards and compile usage reports or KPIs for leadership as requested.
Required Qualifications: Experience administering and supporting Atlassian applications (Jira, Confluence, Bitbucket). Strong understanding of issue and project tracking, workflows, permissions, and service management functions. Experience conducting end-user training and developing support documentation. Familiarity with Agile methodologies, ceremonies, and tools (Scrum, SAFe, Kanban). Basic knowledge of configuration management principles and change control. Working knowledge of accessibility compliance (Section 508). Excellent communication and stakeholder coordination skills.
Preferred Qualifications: Atlassian certification in Jira Software Essentials or equivalent experience. Familiarity with scripting concepts, automation, or plugin management in Jira (Groovy, ScriptRunner, etc.) is a plus but not required. Experience supporting government or large enterprise environments. #J-18808-Ljbffr