Intellect Solutions
As a Senior DevOps Engineer supporting the FBI CJIS CTP - Applications Team, you will be responsible for configuring, managing, and maintaining enterprise commercial off-the-shelf (COTS) tools, with a focus on the Atlassian Data Center Suite and IBM DOORS. You will play a critical role in automating workflows, conducting accessibility testing, managing application plugins, and supporting user operations across mission-critical systems. Working within a SAFe Agile environment, you will ensure these tools are scalable, secure, and aligned with enterprise standards for collaboration, documentation, change management, and CI/CD processes. Required Qualifications: 7+ years of experience in DevOps or application administration, including direct responsibility for Atlassian Data Center products and other COTS tools. Administer and support enterprise-grade COTS applications, including Jira Software, Jira Service Management, Confluence, Crowd, Bitbucket, Bamboo, and IBM DOORS. Conduct Section 508 compliance testing for new features and modifications, ensuring accessibility standards are met. Maintain FISMA-related documentation and contribute to Authority to Operate (ATO) activities by producing clear and compliant technical documentation. Develop and maintain user support/reference guides tailored to technical and non-technical audiences. Provide hands-on troubleshooting, plugin installation, updates, and operational support for COTS tools. Query and maintain PostgreSQL-based application databases to support backend operations and configuration changes. Customize Jira workflows, permissions, issue types, screens, and fields in alignment with enterprise business processes. Automate and extend Jira and Confluence functionalities using Groovy, Python, or equivalent scripting languages. Design and implement enterprise-wide configuration standards for Atlassian applications, enabling consistency in project structures, integrations, and permissions. Integrate COTS tools with other enterprise platforms using REST APIs and Atlassian's native APIs to build seamless user workflows. Participate in Agile ceremonies, including PI Planning, Sprint Reviews, Retrospectives, and Backlog Grooming. Train users on Atlassian best practices, resolve support requests, and help drive adoption of new workflows and plugins. Work Environment: Secret clearance (active TS preferred). Primarily remote, with occasional on-site requirements at the CJIS facility in Clarksburg, WV, for equipment pickup or meetings. Core hours: 9:00 AM-4:00 PM ET, with potential weekend/non-business hours for maintenance and on-call support (response within one hour). #J-18808-Ljbffr