MDA Edge
Genesys Engage - CTI Genesys Developer (Genesys Cloud Developer)
MDA Edge, Columbus, Ohio, United States, 43224
Job Summary
We are seeking a highly skilled
Genesys Cloud Developer
with extensive experience in Genesys Engage and Genesys Cloud platforms. The ideal candidate will be responsible for designing, developing, and maintaining customized Genesys Cloud flows, integrations, and automation solutions. This is an exciting opportunity to work on cutting-edge cloud-based contact center technologies and deliver transformative solutions to our clients. Key Responsibilities
Design, develop, and test
Genesys Cloud flows
utilizing common modules, data actions, data tables, and other components. Implement and enhance
Genesys Cloud
solutions using SDKs and APIs. Collaborate with cross-functional teams to gather requirements and propose technical solutions. Develop and maintain
automation scripts using Python and JavaScript
to configure and manage Genesys Cloud. Integrate
Genesys Cloud with Salesforce CTI
and other third-party applications. Build and manage
digital bots for chat and email
within the Genesys Cloud ecosystem. Implement
Workforce Engagement Management (WEM)
solutions. Monitor, analyze, and troubleshoot Genesys Cloud applications to ensure stability and optimal performance. Create detailed documentation on design, data handling, error management, monitoring, alerting, and testing processes. Qualifications
5+ years of hands-on experience
in designing, developing, and testing Genesys Cloud flows. Strong understanding of
Genesys Engage and CTI Genesys . Experience with
Python and JavaScript
for scripting and automation within Genesys Cloud. Demonstrated ability to quickly learn and apply new technologies. Proven experience integrating Genesys Cloud with
Salesforce CTI
and third-party systems. Solid experience with
AWS Lex , especially in creating natural language understanding (NLU) capabilities. Excellent analytical, problem-solving, and communication skills. Preferred Skills (Nice to Have)
Experience with cloud services like
AWS or Azure . Familiarity with CI/CD pipelines and DevOps practices. Genesys Cloud Certifications (Preferred but not required). Why Join Us?
Opportunity to work with the latest cloud-based contact center technology. Collaborative and innovative work environment. Career growth with a fast-paced, forward-thinking team. To Apply
Please submit your resume along with a brief cover letter detailing your experience with Genesys Cloud, Python, and AWS Lex. #J-18808-Ljbffr
We are seeking a highly skilled
Genesys Cloud Developer
with extensive experience in Genesys Engage and Genesys Cloud platforms. The ideal candidate will be responsible for designing, developing, and maintaining customized Genesys Cloud flows, integrations, and automation solutions. This is an exciting opportunity to work on cutting-edge cloud-based contact center technologies and deliver transformative solutions to our clients. Key Responsibilities
Design, develop, and test
Genesys Cloud flows
utilizing common modules, data actions, data tables, and other components. Implement and enhance
Genesys Cloud
solutions using SDKs and APIs. Collaborate with cross-functional teams to gather requirements and propose technical solutions. Develop and maintain
automation scripts using Python and JavaScript
to configure and manage Genesys Cloud. Integrate
Genesys Cloud with Salesforce CTI
and other third-party applications. Build and manage
digital bots for chat and email
within the Genesys Cloud ecosystem. Implement
Workforce Engagement Management (WEM)
solutions. Monitor, analyze, and troubleshoot Genesys Cloud applications to ensure stability and optimal performance. Create detailed documentation on design, data handling, error management, monitoring, alerting, and testing processes. Qualifications
5+ years of hands-on experience
in designing, developing, and testing Genesys Cloud flows. Strong understanding of
Genesys Engage and CTI Genesys . Experience with
Python and JavaScript
for scripting and automation within Genesys Cloud. Demonstrated ability to quickly learn and apply new technologies. Proven experience integrating Genesys Cloud with
Salesforce CTI
and third-party systems. Solid experience with
AWS Lex , especially in creating natural language understanding (NLU) capabilities. Excellent analytical, problem-solving, and communication skills. Preferred Skills (Nice to Have)
Experience with cloud services like
AWS or Azure . Familiarity with CI/CD pipelines and DevOps practices. Genesys Cloud Certifications (Preferred but not required). Why Join Us?
Opportunity to work with the latest cloud-based contact center technology. Collaborative and innovative work environment. Career growth with a fast-paced, forward-thinking team. To Apply
Please submit your resume along with a brief cover letter detailing your experience with Genesys Cloud, Python, and AWS Lex. #J-18808-Ljbffr