AppLab Systems, Inc
Service Desk Analyst Role || SAN ANTONIO, TX Onsite
AppLab Systems, Inc, Princeton, New Jersey, us, 08543
Service Desk Analyst Role || SAN ANTONIO, TX Onsite
Join to apply for the
Service Desk Analyst Role || SAN ANTONIO, TX Onsite
at
AppLab Systems, Inc . This position is a
Contract / Long Term
opportunity based in
SAN ANTONIO, TX . Responsibilities
Provide first-level support to end users via phone, email, or chat, ensuring timely resolution of issues. Create and manage incident and service request tickets, documenting all pertinent information. Utilize knowledge bases and SOPs to respond accurately and efficiently to user requests. Escalate issues appropriately and follow up to ensure resolution within SLA guidelines. Maintain documentation of procedures and support documentation. Communicate effectively with users and support teams, building rapport and understanding user needs. Adhere to organizational policies, shift schedules, and escalation procedures. Qualifications
Excellent verbal and written communication skills in English. Strong customer service orientation and interpersonal skills. Ability to multitask in a fast-paced environment and learn quickly. Proven experience in troubleshooting desktop and application support, networking, and Windows OS. Knowledge of remote support tools, VPNs, and ITSM tools like ServiceNow. Experience with security authentication methods like Cisco DUO, Google Authenticator, RSA SecurID. Preferred Skills
Experience with MS Office, Adobe Acrobat, and common desktop applications. Ability to work independently with minimal supervision. Contact
Saurav Kumar APPLAB Systems Email: Saurav.kumar@applabsystems.com Phone: 609-629-2048 Ext - 551
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Join to apply for the
Service Desk Analyst Role || SAN ANTONIO, TX Onsite
at
AppLab Systems, Inc . This position is a
Contract / Long Term
opportunity based in
SAN ANTONIO, TX . Responsibilities
Provide first-level support to end users via phone, email, or chat, ensuring timely resolution of issues. Create and manage incident and service request tickets, documenting all pertinent information. Utilize knowledge bases and SOPs to respond accurately and efficiently to user requests. Escalate issues appropriately and follow up to ensure resolution within SLA guidelines. Maintain documentation of procedures and support documentation. Communicate effectively with users and support teams, building rapport and understanding user needs. Adhere to organizational policies, shift schedules, and escalation procedures. Qualifications
Excellent verbal and written communication skills in English. Strong customer service orientation and interpersonal skills. Ability to multitask in a fast-paced environment and learn quickly. Proven experience in troubleshooting desktop and application support, networking, and Windows OS. Knowledge of remote support tools, VPNs, and ITSM tools like ServiceNow. Experience with security authentication methods like Cisco DUO, Google Authenticator, RSA SecurID. Preferred Skills
Experience with MS Office, Adobe Acrobat, and common desktop applications. Ability to work independently with minimal supervision. Contact
Saurav Kumar APPLAB Systems Email: Saurav.kumar@applabsystems.com Phone: 609-629-2048 Ext - 551
#J-18808-Ljbffr