Application Support / SRE Engineer with Cloud Location: Plano, TX

F2F interviews scheduled on May 15–16, 2025 W2 Candidates only

2 Junior roles

— Pay Rate: $65/hr on W2

2 Senior roles

— Pay Rate: $80/hr on W2

We are looking for talented

Application Support / SRE Engineers

to join our team in Plano, TX. This role focuses on delivering

incident management, L1/L2 support, and reliability engineering

for critical internal applications hosted on

public cloud platforms, particularly AWS

. You will work across cloud infrastructure, automation, application support, and incident response to ensure a stable and scalable production environment.

Deliver

incident management

and

advanced L1/L2 application support

across public cloud platforms, with a strong emphasis on

AWS

.

Act as the

first point of contact

for application developers and stakeholders through a ticketing system.

Communicate effectively with users at all organizational levels.

Leverage

automation and scripting

to scale support tasks and improve operational efficiency.

Continuously

optimize operational processes

to improve efficiency, reliability, and security.

Train and guide users to self-diagnose and troubleshoot common issues.

Investigate and

identify root causes

of incidents; document and implement solutions to prevent recurrence.

Provide technical support across environments:

Unix, Linux, Mainframe, Windows

.

Manage

events and incidents

efficiently, ensuring timely resolution and communication.

Analyze and debug production issues and gather feedback to enhance platform resilience.

Required Skills and Experience:

Strong understanding of the

Software Development Lifecycle (SDLC)

and ability to read

Java and Python code

.

Hands-on experience with

Unix Shell scripting

and

Python scripting

.

Extensive cloud experience

, especially with

AWS

.

Solid hands-on experience with

Kubernetes

.

Strong

troubleshooting and diagnostic skills

for application, security, and access issues in large-scale enterprise environments.

Experience with

databases

: Oracle DBA, Cassandra DBA, CockroachDB (including performance tuning, connectivity, backups, indexes, monitoring alarms).

Familiarity with

middleware and messaging tools

: Kafka, MQ.

Experience with

Apache Tomcat

.

Strong

system engineering and administration skills

(Unix/Linux).

Experience with

monitoring tools

(e.g., Splunk, Dynatrace) and

ticketing systems

.

A strong commitment to

automation and continuous improvement

.

Excellent communication and collaboration skills.

Strong analytical skills with the ability to

understand incident causation and implement preventive measures

.

Preferred Soft Skills:

Ability to

work independently and proactively

in a fast-paced environment.

Strong

problem-solving mindset

with a passion for improving reliability and performance.

Effective communication with both technical and non-technical stakeholders.

TopTech Talent is proud to be an equal opportunity workplace and is an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, citizenship status, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state, or local laws. Third-party recruiters, please do not reach out for this role.

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