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AV Concepts

Director of Event Technology-hold

AV Concepts, Tempe

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Position overview
The Director of Event Technology manages the day-to-day operations. The job includes supervision of staff, management of inventory, invoicing and customer service.
Key responsibilities

  • Managing the day-to-day audiovisual office operations. This person is accountable for all aspects of audiovisual management.
  • Invoicing and collections for completed services, billing and hiring labor, supervising a staff of technicians.
  • Managing all aspects of providing audiovisual services to a facility.
  • Organizing, supervising, quoting and pricing large multi-function audiovisual productions. Knowledge of temporary employment of union and contract employees is necessary.
  • Providing excellent customer service, involving interaction with the end user customer.
  • Using Microsoft Office products and an equipment reservation system to support day-to-day operations.
  • Work directly with the Sales Director and Regional Property Director to identify areas of profit and loss, monitor missed business opportunities and develop strategies to increase capture ratio.
  • Monitor audiovisual office operations effectiveness as it relates to client interaction and job performance satisfaction.
  • Monitor and recommend necessary adjustments to the audiovisual office operations effectiveness and progress towards budget goals.
  • Monitor the equipment inventory levels and usage of gear, and make recommendations based on past show requirements vs. future needs.
  • Monitor and recommend staffing levels and needed skill sets. Facilitate training in all areas of operation.
  • Increase awareness of smart business practices; reduce equipment transfers and subrental activity; increase existing equipment utilization. Offer suggestions.
  • Manage and monitor all aspects of the sales and marketing procedures for all in-house operations.
Job Qualifications
  • 3+ years previous experience utilizing AV equipment.
  • 2+ years previous experience in a supervisory or management role.
  • Excellent customer service skills.
Benefits
  • Top salary and bonus plan
  • Medical, dental, and 401k retirement plan
  • Opportunity for career advancement
  • Collaborative team environment that values multiple perspectives and fresh thinking

Seniority level

  • Seniority level

    Mid-Senior level

Employment type

  • Employment type

    Full-time

Job function

  • Job function

    Design, Art/Creative, and Information Technology

  • Industries

    Events Services

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