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ASRC Federal is a leading government contractor furthering missions in space, public health and defense. As an Alaska Native owned corporation, our work helps secure an enduring future for our shareholders. Join our team and discover why we are a top veteran employer and Certified Great Place to Work
ASRC Federal , InuTeq has an immediate opening for a Control Room Analyst (HPC Computer Operations/Help Desk) to support the NASA Advanced Supercomputing facility that houses Aitken, Cabeus, Pleiades, Electra, and soon to be released Athena; some of the world's most powerful supercomputers at Moffett Field, California. This is a 24x7 facility and candidates must be willing to work any shift.
- Provides support for two elements--first is to monitor and operate the supercomputer and support systems; second is to provide first-level assistance and problem resolution to users of the NASA Advanced Supercomputing Computing Facility.
- Active monitoring of high performance computers (HPC) and mass storage systems
- Triage issues and escalate to backline support groups as necessary
- Junior system administration activities
- User account management
- Develop scripts and tools to automate repetitive tasks
- First level troubleshooting and analysis of system problems
- Communicate information to the operations and technical support groups
- Complete physical floor checks of the computer systems in separate facilities
- Tape library media management
Required Qualifications
- Must be a US citizen and be able to pass the NASA background check
- High School Diploma plus 3 years work experience or an Associate's Degree (strongly prefer a technical degree such as Computer Science) plus 0-1 year's relevant work experience or a Bachelor's Degree in a technical or natural science field
- IT Background in experience and/or education
- Customer service skills in a technical environment
- Excellent communication and problem solving skills with a desire to grow technical skills
- Ability to effectively communicate complex technical details and issues to both technical/non-technical staff/users
- Ability to work in a 24/7/365 shift environment
- Bachelor's degree is a plus as is command line Linux experience or knowledge e.g., Linux Certifications
- Programming or scripting experience in any of these languages: C, C++, Java, Fortran, Perl, python, ruby, bash
- Prior technical support experience
- Ability to clear all NASA background checks for elevated privileges after hire in a reasonable timeframe
ASRC Federal and its Subsidiaries are Equal Opportunity/Affirmative Action employers. All qualified applicants will receive consideration for employment without regard to race, gender, color, age, sexual orientation, gender identification, national origin, religion, marital status, ancestry, citizenship, disability, protected veteran status, or any other factor prohibited by applicable law .
We invest in the lives of our employees, both in and out of the workplace, by providing competitive pay and benefits packages. Benefits offered may include health care, dental, vision, life insurance; 401(k); education assistance; paid time off including PTO, holidays, and any other paid leave required by law.
EEO Statement
ASRC Federal and its Subsidiaries are Equal Opportunity employers. All qualified applicants will receive consideration for employment without regard to race, gender, color, age, sexual orientation, gender identification, national origin, religion, marital status, ancestry, citizenship, disability, protected veteran status, or any other factor prohibited by applicable law.
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