The Loaner Agent/Service Assistant is responsible for managing the loaner vehicle process, coordinating with guests, and assisting with the daily operations of the dealership service department. This role ensures guests have a seamless experience when their vehicle is being serviced by providing them with loaner vehicles, handling paperwork, and offering outstanding guest service.Key Responsibilities:Loaner Vehicle Management:Coordinate and manage loaner vehicle availability for guests whose vehicles are in service.Ensure loaner vehicles are clean, fueled, and in good working condition before being issued to guests.Maintain an organized log of active contracts ensuring that they are not aging and still active Track the status of loaner vehicles to ensure guest accommodationCustomer Service:Greet guests when they drop off their vehicles for service and explain the loaner vehicle process.Assist guests with any questions or concerns about the loaner vehicle and assist with service appointments.Provide a welcoming and helpful environment for all guests of the dealership Paperwork and Documentation:Prepare and manage loaner agreements and ensure all necessary paperwork is completed correctly.Collect guest identification, insurance information, and credit card details for loaner vehicle contractsCollaboration with Service Department:Work closely with service advisors to coordinate loaner vehicle needs and availability.Assist with the scheduling and communication of service appointments.Coordinating "weowes" in a timely manner, ensuring accuracy and efficiencyWriting purchase orders with precision and attention to detail, maintaining proper documentationAnswering the phone professionally and promptly, providing assistance to customers and directing calls as needed.Assist with remote guest experiences by delivering loaners to guests home or place of business and picking up their vehicleVehicle Maintenance:Ensure loaner vehicles are properly maintained, regularly cleaned, and inspected for safety and operational standards.Report any damages or maintenance issues with loaner vehicles to the service manager Required Skills and Qualifications:High school diploma or equivalent; additional education or certifications in automotive service is a plus.Strong guest service skills, with the ability to communicate effectively and professionally.Organizational skills with the ability to manage multiple tasks simultaneously.Basic knowledge of automotive terminology and vehicle maintenance.Valid driver's license and clean driving record.Ability to work in a fast-paced, team-oriented environment.Attention to detail and accuracy in handling paperwork and vehicle management.Preferred Skills:Previous experience in a dealership or service department.Experience handling rental or loaner vehicles.
Ferman Ford