Lead Call Center Representative - Join a High-Performing Client Support Team!Location: CorneliusSchedule: Full-Time |Hybrid Schedule : 2 days Onsite and 3 days HomeIndustry: Professional Services/n Tre ManufacturingReports To: Client Relations ManagerAre you an experienced Call Center professional ready to take the lead? Forrest Solutions is seeking a Lead Call Center Representative to help drive excellence in client experience and serve as a key support to our call center associates. If you thrive in a fast-paced environment, can manage escalations with polish and professionalism, and have a passion for building client relationships, we want to meet you.What You'll Do:Handle inbound calls in a timely and professional mannerUse client-specific software, databases, and tools to resolve inquiries accuratelyActively listen to clients, identify the reason for the call, and resolve questions or complaints with empathy and accuracyServe as 2nd-level support for escalated calls and assist in de-escalating client issuesFoster strong relationships with our dealer network and end customers by providing exceptional serviceOffer performance feedback to associates and support training as neededReport and monitor key call center metrics and trendsContribute to a collaborative, high-performing team environment with a focus on continuous improvementWhat You Bring:2+ years of call center experience, with at least 1 year in a Lead or Supervisory roleExcellent communication and conflict-resolution skillsStrong data entry and Microsoft Office skills (especially Excel)Proficiency using multi-line phone systems and CRM platformsAbility to remain calm under pressure and maintain a polished, client-focused demeanorStrong analytical and problem-solving skillsBilingual or multilingual skills are a plusWhy Join Us:Work in a corporate, polished environment that values your leadershipOngoing training and development opportunitiesCollaborative and supportive team cultureOpportunity to work with a respected national brandMust have a HS Diploma or higher education is a plus.Equal Opportunity Statement:All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, or any other characteristic protected by law.Internal Candidates Only:The compensation listed applies to candidates who fully meet the role's qualifications based on experience and education. If Forrest Solutions selects an internal candidate who does not meet all requirements, adjustments to title, structure, and compensation may be made accordingly.
Jobscience