Remington
What you will be doing
JOB KNOWLEDGE, SKILLS AND OTHER REQUIREMENTS:
- DUTIES:
Lead the PM front desk team to ensure exceptional guest service and smooth daily operations. Responsible for supervising evening shift agents, providing on-the-spot service recovery, and addressing guest concerns professionally and promptly. Uphold and correct hotel service standards throughout the shift. Assist with check-ins, check-outs, reservations, and phone calls when needed. Serve as the go-to decision-maker in the absence of management.
JOB KNOWLEDGE, SKILLS AND OTHER REQUIREMENTS:
- Previous Experience: 1+ year of front desk or hotel experience required; supervisory or leadership experience strongly preferred.
- Special Skills: Conflict resolution, time management, coaching and feedback, critical thinking, service recovery, and attention to detail.
- Product Knowledge: Familiarity with hotel operations including reservations, PBX, bell services, local area knowledge, and Hilton systems a plus.
- Other: Ability to remain composed and professional during guest escalations and resolve issues efficiently and satisfactorily.