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Remington

Front Desk Group Supervisor - Hilton Santa Fe

Remington, Santa Fe

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What you will be doing
  • DUTIES:
    Serve as the primary point of contact for group arrivals and in-house group coordination. Responsibilities include managing group reservations, coordinating room blocks, ensuring billing accuracy, and communicating proactively with group contacts and internal departments. The Group Supervisor also leads front desk agents during assigned shifts, assists with guest service issues, supports general PBX operations, and handles transient reservations as needed to ensure smooth and accurate booking and communication processes.
What we are looking for:
  • JOB KNOWLEDGE, SKILLS AND OTHER REQUIREMENTS:
    1. Previous Experience: Minimum 1 year of front desk or hotel experience required. Experience working with group blocks, reservations, or hotel sales support preferred.
    2. Special Skills: Group coordination, transient reservations, PBX operation, service recovery, team leadership, problem-solving, effective follow-through, and attention to detail.
    3. Product Knowledge: Strong understanding of front desk procedures, room types and inventory, reservation and billing protocols, group contracts, and PBX standards. Familiarity with Hilton OnQ and R&I systems a plus.
    4. Other: Ability to support Sales and Events teams through daily communication, pre-arrival planning, and accurate execution of group expectations.
  • PERSONAL CHARACTERISTICS:
    1. Appearance: Professional and approachable appearance, well-groomed with neat attire, clean hands and nails, conservative hairstyle, and neatly trimmed beard or mustache, if applicable.
    2. Behavior: Organized, proactive, calm under pressure, leadership-driven, solutions-focused, and collaborative.
    3. Basic Skills: Excellent organizational and multitasking abilities, familiar with front desk systems, accurate with billing and guest folios, dependable and detail-oriented.
    4. Communication Skills: Professional verbal and written communication skills, able to manage relationships with group contacts, internal departments, and guests. Bi-lingual is an asset.
    5. Other: Passionate about service and hospitality, flexible, guest-centric, and eager to support both team and guest needs.