Subaru of Glendale
There's plenty of room to grow at Subaru of Glendale, If you have interest in working in a fast-paced, high-reward industry; you've come to the right place. At our dealership, we value our employees as human capital and an essential part of why we're able to provide our customers with the best. Our promise is to keep delivering the same award winning service and value that our community has come to expect from our dealership through the years.
nnResponsibilities n- n
- nOversee service orders and flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective servicen n
- nTake ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customern n
- nProvide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandledn n
- nEnsure the daily inventory of technicians' time is consistently sold to service customersn n
- nDistribute work between technicians efficientlyn n
- nAnswer technical questions about vehicle problems, warranties, services, and repairsn n
- nMaintain Customer Success Index at or above company standardsn n
- nAssist in diagnosing vehicle problems; order parts and tools as necessaryn n
- nOversee administration of warranty claims as well as training and supervising of service departmentn n
- nReinforces company policies and adheres to company standardsn n
- nEncourages compliance with applicable laws and regulationsn n
- nMaintain good working relationship with factory(s) and foster positive employee relationsn n
Qualifications
n- n
- nOrganized and friendly personalityn n
- nDemonstrated ability to manage othersn n
- nTime management skillsn n
- nFantastic communication skills with your customersn n
- nProfessional, well-groomed personal appearancen n
- nConsistent record of service and sales successn n
- nStrong record of positive customer satisfaction resultsn n
- nTeam oriented and self-motivatedn n
- nAble to work with little supervisionn n
- nClean driving record and valid driver’s licensen n