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Moss Bros. Chrysler Dodge Jeep Ram Riverside

Service Advisor

Moss Bros. Chrysler Dodge Jeep Ram Riverside, Riverside

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With 100 years of experience, our commitment to our employees and our customers is strong. See why we are one of the largest, locally-owned auto groups in Southern California. Using a "hands-on" approach to management and an open-door policy, the Moss family maintains a policy that treats customers and employees with the same standard of commitment that generates measurable success year after year. Simply put, the business is run according to the same principles of value, fairness, and teamwork that Red Moss, Sr. began with in 1921. We have immediate openings -- start an exciting career with Moss Bros. Auto Group today!nn

Benefits

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  • Medical, Dental, and Vision Insurance
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  • Life Insurance
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  • 401(k) Plan
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  • Free Strayer University College Courses to Earn a 4-Year Degree
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  • Paid Vacation
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  • Paid Training
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  • Paid Sick Leave
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  • Employee Vehicle Purchase Program
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  • Pay range for this position is $5,000-$10,000 a month
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nnnResponsibilities n
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  • nOversee service orders and flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective servicen
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  • nTake ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customern
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  • nProvide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandledn
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  • nEnsure the daily inventory of technicians' time is consistently sold to service customersn
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  • nDistribute work between technicians efficientlyn
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  • nAnswer technical questions about vehicle problems, warranties, services, and repairsn
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  • nMaintain Customer Success Index at or above company standardsn
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  • nAssist in diagnosing vehicle problems; order parts and tools as necessaryn
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  • nOversee administration of warranty claims as well as training and supervising of service departmentn
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  • nReinforces company policies and adheres to company standardsn
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  • nEncourages compliance with applicable laws and regulationsn
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  • nMaintain good working relationship with factory(s) and foster positive employee relationsn
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Qualifications

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  • nOrganized and friendly personalityn
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  • nDemonstrated ability to manage othersn
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  • nTime management skillsn
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  • nFantastic communication skills with your customersn
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  • nProfessional, well-groomed personal appearancen
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  • nConsistent record of service and sales successn
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  • nStrong record of positive customer satisfaction resultsn
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  • nTeam oriented and self-motivatedn
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  • nAble to work with little supervisionn
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  • nClean driving record and valid driver’s licensen
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nWe are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.