Planet Fitness Manitowoc
At Planet Fitness, we pride ourselves in creating a culture that empowers people to live a healthy lifestyle. Our goal is to assist our members and our employees to reach their full potential.
nWe are currently looking for a high energy individual with a passion for helping others and a drive to succeed to join our team! The Member Services Representative is responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.
nWhy Planet Fitness?
nEach of our employees receive:
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- Complimentary Black Card Membership n
- Company Facilitated Training n
- Advancement Opportunities n
- Rewards and Recognition Programs n
Essential Duties and Responsibilities
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- Greet members, prospective members and guests, providing exceptional customer service. n
- Handle all front desk related activities including: n
- Answer phones in a friendly manner and assist callers with a variety of questions. n
- Check members into the system. n
- New member sign-up. n
- Take prospective members on tours. n
- Facilitate needed updates to member’s accounts. n
- Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed. n
- Assist in maintaining the neatness and cleanliness of the club. n
Qualifications/Requirements
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- Customer service background preferred. n
- Basic computer proficiency. n
- A passion for fitness and health. n
- Upbeat and positive attitude! n
- Punctuality and reliability is a must. n
- Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations. n
- Strong listener with the ability to empathize and problem solve. n
- Demonstrate diplomacy in all interactions while using appropriate behavior and language. n
- High School diploma/GED equivalent required. n
- Must be 18 years of age or older. n
Physical Demands
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- Continual standing and walking during shift. n
- Continual talking in person or on the phone during shift. n
- Must be able to occasionally lift up to 50 lbs. n
- Must be able to frequently bend, reach, and kneel in order to complete cleaning tasks throughout the club. n
- Will occasionally encounter cleaning chemicals during shift. n
Pay & Benefits
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- Potential of up to three raises per year n
- Great career advancement opportunities n
- Insurance benefits for full time staff n
- 401k benefits based upon eligibility n