Marinette Planet Fitness Member Service Representative

At Planet Fitness, we pride ourselves in creating a culture that empowers people to live a healthy lifestyle. Our goal is to assist our members and our employees to reach their full potential.

We are currently looking for a high energy individual with a passion for helping others and a drive to succeed to join our team! The Member Services Representative is responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.

Why Planet Fitness?

Each of our employees receive:

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• Complimentary Black Card Membership
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• Company Facilitated Training
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• Advancement Opportunities
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• Rewards and Recognition Programs
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Essential Duties and Responsibilities

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• Greet members, prospective members and guests, providing exceptional customer service.
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• Handle all front desk related activities including:
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• Answer phones in a friendly manner and assist callers with a variety of questions.
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• Check members into the system.
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• New member sign-up.
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• Take prospective members on tours.
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• Facilitate needed updates to member’s accounts.
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• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
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• Assist in maintaining the neatness and cleanliness of the club.
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Qualifications/Requirements

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• Customer service background preferred.
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• Basic computer proficiency.
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• A passion for fitness and health.
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• Upbeat and positive attitude!
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• Punctuality and reliability is a must.
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• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
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• Strong listener with the ability to empathize and problem solve.
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• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
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• High School diploma/GED equivalent required.
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• Must be 18 years of age or older.
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Physical Demands

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• Continual standing and walking during shift.
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• Continual talking in person or on the phone during shift.
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• Must be able to occasionally lift up to 50 lbs.
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• Must be able to frequently bend, reach, and kneel in order to complete cleaning tasks throughout the club.
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• Will occasionally encounter cleaning chemicals during shift.
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Pay & Benefits

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• Potential of up to three raises per year
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• Great career advancement opportunities
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• Insurance benefits for full time staff
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• 401k benefits based upon eligibility
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