Front Desk Supervisor

About Us:
Gurney’s Resorts & Seawater Spa is a premier luxury destination offering unparalleled oceanfront experiences in Montauk. Our mission is to create a unique, effortlessly elegant experience for our guests.

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Job Summary:
The Front Desk Supervisor plays a pivotal role in delivering exceptional guest experiences by overseeing the day-to-day operations of the front desk. This position ensures a seamless check-in and check-out process, handles guest inquiries and concerns with professionalism, and supports the front desk team through training, coaching, and leading by example.

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Key Responsibilities:

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• Supervise front desk agents to ensure smooth, efficient, and courteous service.
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• Assist guests with check-ins, check-outs, and room assignments, ensuring accuracy in reservations and billing.
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• Resolve guest issues and complaints promptly and effectively, escalating when necessary.
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• Maintain a strong presence at the front desk, setting the tone for service excellence.
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• Ensure that all daily tasks, logs, and reports are completed accurately and on time.
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• Train and mentor new front desk agents and provide ongoing guidance and support.
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• Monitor appearance, grooming, and conduct of team members in accordance with resort standards.
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• Collaborate with other departments (Housekeeping, Engineering, Security, etc.) to ensure guest requests are fulfilled.
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• Uphold security procedures and manage room key control.
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• Assist with scheduling and shift coverage as needed.
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• Operate and manage hotel systems such as OPERA and HotSOS (or similar PMS systems).
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• Perform other duties as assigned by management.
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Qualifications:

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• High school diploma or equivalent; degree in Hospitality Management is a plus.
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• Minimum 2 years of front desk experience in a luxury or high-volume hotel setting.
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• Previous supervisory or team lead experience preferred.
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• Strong interpersonal, problem-solving, and communication skills.
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• Proficiency in hotel PMS systems (OPERA preferred).
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• Ability to work flexible shifts, including evenings, weekends, and holidays.
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Physical Requirements:

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• Ability to stand for extended periods.
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• May be required to lift up to 25 lbs.
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• Capable of moving quickly to address guest needs throughout the property.
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Pay Range and Compensation Package:

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• $26.00-$26.00 per hour
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• Comprehensive health, dental, and vision insurance for full-time, year-round employees.
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• Paid time off.
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• Employee discounts on accommodations, dining, and spa services.
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• Opportunities for professional development and career growth.
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Equal Opportunity Employment Statement:

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Gurney’s Montauk Resort & Seawater Spa is an Equal Opportunity Employer. We do not discriminate based on race, color, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status.

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We are committed to fair and equitable pay practices, and the salary we present for this position is provided in good faith, reflecting the expected duties, responsibilities, and required qualifications.