Verus, a New Charter Technologies Company, is looking for an account manager to join our exceptional team of professionals. The ideal candidate will have excellent communication skills and a passion for technology.
What is our purpose? We specialize in IT strategy planning for IT Professionals and organizations that view technology as an integral part of their business success. We partner with clients to create a technology vision that serves the business now and for its future. We offer consulting, strategies, and services customized to each client to drive business objectives using technology.
How do we operate? Our culture is fast-paced and dynamic. We focus on collaboration and delivering IT excellence while maintaining a work atmosphere that is committed to each of our employees' engagement and growth. Verus is Latin for "true". We chose this because we are committed to doing what we say we will do, and when we say we will do it. Verus believes that building long-lasting, sustainable relationships with our client partners and team members truly differentiates us.
Why work at Verus?Besides the opportunity to work with our amazing team of dedicated technology professionals, Verus offers a unique opportunity to a motivated and self-driven Account Manager. This is an exciting opportunity to develop innovative strategies to achieve sales goals, as well as make meaningful connections with our clients.
Job Location: Coon Rapids, MN (Primarily In-Office)
Job Summary:
We are seeking an Account Growth Executive (in other companies this person could hold the title of Inside Sales Executive - Account Development, Account Executive, Client Success Manager, or Customer Growth Manager), focused on expanding service utilization within existing accounts and driving upsell growth.
In this role, you will develop strong client relationships by conducting regular business reviews, providing consultative insights, and proactively identifying gaps where Verus services can deliver added value. You'll manage a defined book of business, working closely with service delivery teams to align client needs with our managed IT, cloud, and cybersecurity solutions.
To be successful in this role, you should have experience in inside sales or account management within IT, MSP, or SaaS industries. Familiarity with solutions like IT infrastructure, cybersecurity, etc. is highly desirable. You should be comfortable using CRM systems to track pipeline activity, manage renewals, and ensure all client engagements are well-documented.
General job duties include::
- Build relationships with existing clients through regular check-ins
- Identify and close upsell/cross-sell opportunities
- Educate clients on new services and industry trends (e.g., compliance, AI, cybersecurity)
- Maintain accurate records of client interactions and pipeline in the HS CRM
- Collaborate with service delivery to ensure high customer satisfaction and renewal rates
- Track client health metrics and proactively prevent churn
Preferred Skills & Qualifications::
- 2+ years of inside sales or account management experience in IT, MSP, or SaaS
- Familiarity with MSP offerings: firewalls, cloud services, remote monitoring, cybersecurity
- Strong communication and relationship-building skills
- CRM experience (HubSpot, ConnectWise)
Physical Requirements:
Ability to work primarily on-site in an office setting. Standard use of office equipment and computers.
Compensation:
The compensation is expected to start at $45,000. Our offer will be determined by multiple factors including candidate experience and expertise and may vary from the amount listed above.
Benefits:
- Health insurance
- PTO
- Career development and training opportunities
- Team-based incentives and spiffs
Verus, a New Charter Technologies company, is committed to creating an inclusive environment and is proud to be an equal opportunity employer. Verus recruits, employs, trains, compensates, and promotes regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.