Job Location: Coon Rapids, MN (Primarily In-Office)
Job Summary:
We are seeking an Account Growth Executive (in other companies this person could hold the title of Inside Sales Executive - Account Development, Account Executive, Client Success Manager, or Customer Growth Manager), focused on expanding service utilization within existing accounts and driving upsell growth.
In this role, you will develop strong client relationships by conducting regular business reviews, providing consultative insights, and proactively identifying gaps where Verus services can deliver added value. You'll manage a defined book of business, working closely with service delivery teams to align client needs with our managed IT, cloud, and cybersecurity solutions.
To be successful in this role, you should have experience in inside sales or account management within IT, MSP, or SaaS industries. Familiarity with solutions like IT infrastructure, cybersecurity, etc. is highly desirable. You should be comfortable using CRM systems to track pipeline activity, manage renewals, and ensure all client engagements are well-documented.
General job duties include::
- Build relationships with existing clients through regular check-ins
- Identify and close upsell/cross-sell opportunities
- Educate clients on new services and industry trends (e.g., compliance, AI, cybersecurity)
- Maintain accurate records of client interactions and pipeline in the HS CRM
- Collaborate with service delivery to ensure high customer satisfaction and renewal rates
- Track client health metrics and proactively prevent churn
Preferred Skills & Qualifications::
- 2+ years of inside sales or account management experience in IT, MSP, or SaaS
- Familiarity with MSP offerings: firewalls, cloud services, remote monitoring, cybersecurity
- Strong communication and relationship-building skills
- CRM experience (HubSpot, ConnectWise)
Physical Requirements:
Ability to work primarily on-site in an office setting. Standard use of office equipment and computers.
Compensation:
The compensation is expected to start at $45,000. Our offer will be determined by multiple factors including candidate experience and expertise and may vary from the amount listed above.
Benefits:
- Health insurance
- PTO
- Career development and training opportunities
- Team-based incentives and spiffs
Who We are:
At New Charter, we're building a caliber of business the IT industry hasn't yet seen. We are Serving small-to-medium sized businesses in 10+ industries across North America, and we deliver best-in-class technology solutions to propel our clients into the digital world.
At New Charter Technologies, we're investing in our people - through growth and learning initiatives, employee benefits, company innovation, and more. We are constantly seeking a diverse candidate backgrounds and perspectives to amplify inclusive hiring practices for each job opening. Our partner companies have career paths for many different role types, whether you want to be deeply technical or whiteboarding with clients, and we are committed to developing fulfilling career paths for all contributors at New Charter Technologies. (Please note: Every application submitted through Workday is reviewed by a real person, not an AI. We value your time and take each submission seriously.)
Our teams are dedicated to pioneering breakthrough technologies, disruptive solutions, and transformative strategies. We're the architects of change, fostering an environment where bold ideas take flight, and creativity knows no bounds. At New Charter Technologies, we've embraced the idea that every individual brings something special to the table. Our foundation is based on the belief that each team member plays a crucial role in our collective success. Ready to be part of a dynamic and supportive community where your unique skills and personality shine? We're on a mission to make a difference, and we want you to be part of the story. Let's transform the world together and build a career that's as unique as you are!
We are looking for driven and passionate people who are excited to work in an incredibly rewarding environment. So, if you are ready to learn, be inspired, solve problems, and grow professionally, apply today! Learn more here: Why New Charter.
New Charter Technologies is committed to creating an inclusive environment and is proud to be an equal opportunity employer. New Charter recruits, employs, trains, compensates, and promotes regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.