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Buckeye Global

Call Center Representative

Buckeye Global, San Diego

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Job Title:Call Center Representative – 40 Openings

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Job Duration: 13 Weeks – Contract

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Job Location: San Diego, California 92123 (Onsite)

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** Training Schedule:

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**

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  • Phase 1 of training: 6 weeks and on site (Spectrum)
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  • Phase 2 of training: 1-2 weeks; possibly on site (Tech Way) or remote -they will be on the phone
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  • Needs to be able to come to Spectrum for training (830-5pm) DAILY
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  • Training will be held at ( 8CS5 Spectrum Center BLVD San Diego )
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** Work Schedule:

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**

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M-F 8a-6pm

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1130-8pm and possible weekends

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Candidates need to be flexible to work all schedules to help with business need Possibly could work remote – after they pass training and the assessments

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They would need dedicated workstation

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If they work on-site they would be at: 8520 Tech Way San Diego

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Good Attendance in previous positions- is a priority

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HS diploma –**must Experience:

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**

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  • Call Center Experience – MUST

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  • - Min of 6-month recent call center experience

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    • More experience in health call centers - the better
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    • Looking for candidates who have long term assignments, not short stints.
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  • Knowledge of current matters relating to health maintenance organizations, performance management, and customer satisfaction assessment and delivery.

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  • Basic computer and writing skills

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  • Have worked in an environment that requires them to meet KPI’s

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  • - Sharp has strict KPI’s the workers must meet to stay in compliance with their position

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  • Understanding HIPPA compliance, Medicare, service recovery, fast-paced environment, experience with handling grievance cases

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  • Experience in taking between 60-80 calls a day

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  • Epic Experience ** preferred **

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  • Investigatory skills – researching and looking into inquiries

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  • TalkDesk – ** preferred **

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Thanks and Regards,

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Jaswanth, Technical Recruiter

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E-mail-

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Phone- (614) 953-0332

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Global Workforce Solutions | Certified MBE & EDGE Company | Microsoft Partner

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Direct Hire | Contingent Staffing | SOW Services | Clinical Staffing| IT Consulting | Payrolling

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You should be proficient in:

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  • Customer Service
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Salary info:

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$19 - $21 / hr