About AgencyQ
AgencyQ is a marketing technology consultancy that helps enterprise organizations-including Fortune 50 companies, public sector agencies, and large associations/nonprofits-deliver cohesive, multichannel digital experiences that drive measurable results. Our teams of strategists, designers, and technologists leverage cutting-edge MarTech tools, such as Sitecore and Salesforce, to unify customer data and use AI-driven insights for strategic decision-making. We are driven by our clients' missions, challenge the status quo, and execute with precision.
About the Role
AgencyQ is seeking an Account Strategist to join our growing team. This role is ideal for a self-starter passionate about digital strategy, delivering exceptional client experiences, and helping customers achieve their mission. Account Strategists serve as trusted advisors, developing a deep understanding of clients' businesses and industries to create strategic roadmaps and recommendations that drive growth. This role will both support our SVP, Client Strategy in managing our largest accounts (e.g., conduct research, help draft proposals, etc.), while also independently leading assigned accounts (e.g., creating a pipeline of growth opportunities and closing growth and renewal deals). The Account Strategist is a member of the sales team and will collaborate with project delivery teams to ensure client success. The Account Strategist will be required to communicate both technical solutions and business outcomes, tailoring messaging to marketing, IT, and executive stakeholders.
Key Responsibilities
- Build trusted relationships with key client stakeholders and executive sponsors, ensuring a deep understanding of their business objectives and challenges.
- Identify client needs and recommend solutions that align with AgencyQ's expertise.
- Develop and execute account plans, including stakeholder / influence mapping, strategies for account growth and to shore up contract renewals.
- Conduct research on key accounts, industry trends, and market developments to inform strategic recommendations and to build a pipeline of growth opportunities.
- Collaborate with cross-functional teams to write compelling, solution-focused proposals (may include responding to RFPs, pending the account).
- Close new opportunities on assigned accounts.
- Address client concerns and escalate issues as needed to internal leadership.
- 3-5 years of account management and / or digital strategy experience, preferably in a digital services or consulting environment.
- Excellent written and verbal communication skills.
- Strategic thinking with a strong grasp of digital project dynamics.
- Strong problem-solving skills and ability to develop creative solutions.
- Experience engaging with senior executives and industry leaders.
- Ability to build long-term client relationships and foster repeat business.
- Strong negotiation, objection handling and conflict resolution skills.
- Ability to work collaboratively with internal and external teams.
- Empathy: Deep understanding of client needs, their missions, and internal team dynamics.
- Multi-tasking: Comfortable managing multiple accounts and workstreams simultaneously.
- Curiosity: Not just an order-taker-asks "why" and digs deeper to uncover the real drivers behind client needs and to deliver value.
- Accountable for growing revenue, with a goal to drive 20% YoY revenue growth across assigned accounts.
- Maintain a high level of client satisfaction (8 or higher on CSAT) across assigned and supported accounts.
- Achieve 90% renewal rate across assigned accounts.
- Support SVP, Client Strategy in revenue growth of top accounts.