Customer Care Administrative Support

About AMF

WE RISE TOGETHER!

At AMF, we are dedicated to working alongside our customers to produce better food for families around the world while creating better lives for our teammates, families, customers, and communities.

AMF Bakery Systems is the world's largest manufacturer of high-speed bakery equipment. We provide complete automated bakery solutions for numerous categories, including Soft Bread and roll, Artisan Bread and roll, Cake and Pie, Pizza and Flatbread and Pastry and Croissant. AMF is part of the Markel Food Groups, the leading equipment supplier to food manufactures around the world.

Our culture and shared values are spelled out in "The Markel Style" as we encourage and recognize teammates that bring these values to life each day. With the style as our guide, our teams pursue excellence while keeping a sense of humor. Seeking to know our customers' needs, we aim to build financial value for our shareholders while sharing success with others and winning together. We are inspired to work hard and encouraged to challenge management to find better ways of doing things. At AMF, we believe in fostering the professional development and personal potential of our diverse workforce.

If you're searching for the next company to call home, AMF Bakery Systems provides a teammate-centered culture with exciting career growth opportunities. We strive to build extraordinary teams by seeking out a wide range of talent, experiences, and diverse backgrounds. Diversity of thought and the collaboration of various life experiences are what drive growth and innovation at AMF.

Job Summary :

This position will handle the daily critical sales support, data analysis and reporting activities for various aspects of the aftermarket sales business, primarily supporting USL parts sales and R&M (Repair & Modernization) activities. In addition, this position will be expected to identify and drive process improvement initiatives, lead projects to improve aftermarket parts and R&M sales and profitability while also improving customer experience.

Essential Duties/Responsibilities :

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• Prepare daily sales order and shipment reports for the CCR team
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• Compile data for daily management reports to share with the overall business.
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• Track, monitor and drive multiple sales pipelines for parts, R&M, MPP, Premium, Service Report and other opportunities as offerings are developed.
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• Use Microsoft Dynamics ERP and CRM to enter warranty orders for multiple locations.
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• Perform data cleanup for recommended spare parts lists that are sent to engineering for review
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• Perform collections follow up for invoiced R&M projects.
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• Develop & analyze new proactive sales reports including but not limited to lost sales reports, R&M trend reports and RSPL gap reports.
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• Manage the Case System and enter cases as needed, ensuring the system is clear of errors and encouraging teammates to utilize the system to create cases.
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• Support cleanup and updates of CRM as needed (account assignments).
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• Use Microsoft Excel to create pivot tables & visual graphs to support analysis.
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Education/Experience :

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• Minimum 3 Years' experience in a customer service or sales environment
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• Prior parts department experience is a plus
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Knowledge/Skills/Abilities :

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• Data-Driven
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• Analytical Mindset
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• Proficient in data interpretation and reporting
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• Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
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• Exceptional Administrative and organization skills
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• High-Energy Can-Do Personality
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• Ability to handle multiple tasks simultaneously
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• Microsoft Dynamics 365 and CRM experience a plus
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• Strong communication skills both written and verbal
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Working Conditions :

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• Office environment
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• Ability to multitask and meet changing deadlines
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