Field Support Representative I, II, III

Overview

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Under direct supervision, the Field Support Representative (FSR) is assigned to a temporary in-house talent pool which provides replacement and/or short-term administrative services in place of Office Service Reps (and others) who are out of the office. The FSR will be assigned a home location but will be scheduled to visit other client sites within the region to provide multiple disciplines (fax, print, mail, reception and other duties, as assigned).

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NOTE: This position requires heavy travel (up to 75 %), and requires either reliable public transportation or a clean driving record and a personal vehicle. Business travel expenses will be reimbursed.

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Responsibilities

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CUSTOMER SERVICE

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· Ensures total customer (internal & external) satisfaction through understanding of customer expectations, proactive problem identification/resolution, and maximizing opportunities to build relationships.

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MAIL/PACKAGES/POUCHES

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· Receive, sort, and deliver all incoming mail & packages according to assigned floors and within established time frames. Wrap, seal, weigh, affix postage and dispatch all outgoing mail/packages in accordance with postal regulations.

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· Prepare special outgoing inter-office pouches sent to client affiliates as scheduled (if applicable).

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· Package and process outgoing overnight items, i.e. Federal Express, UPS, etc., to meet client and vendor deadlines. Log and deliver incoming overnight packages within established time frames.

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· Log outgoing and incoming items as required and review for accuracy/completeness.

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· In some locations, may be required to walk and/or deliver by transportation any legal package in a timely and proscribed manner. Secure necessary signatures and documentation to confirm delivery.

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SUPPLIES/COPYING/FAXING/ADMINISTRATION

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· Organize and distribute supplies to client. Verify and log orders upon delivery. Monitor inventory of copy supplies, stock paper and toner and keep supply area neat (inclusive of convenience copiers).

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· Handle items for distribution to a segment of or all of client employees, affiliates, dealers, etc.

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· Estimate runtime on the small to medium photocopy jobs. Check all copies produced for quality and accuracy. Produce bound copies of work when requested. Deliver and pick up copy jobs.

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· May provide minor maintenance of photocopy machine such as solving paper jams, placing service calls and routine cleanings.

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· Operate facsimile machines; send and receive facsimiles. Keep complete and accurate logs of incoming and outgoing facsimiles. Where appropriate, generate activity and confirmation reports, and call the receiver to confirm receipt as necessary.

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· Perform other administrative duties from inserting, copying and photocopying to faxing as needed.

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· Due to changing technology in office automation, will be required to learn new features and functionalities of copying machines, faxes, scanning, shipping equipment as introduced at the site.

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May possibly perform any of the following functions at the direction of the Site Manager:

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· Set up and maintain client’s kitchen areas and conference rooms, order food and make coffee.

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· Provide reception work such as answering telephones, taking messages and greeting visitors.

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· Move boxes, supplies or furniture; replace light bulbs.

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· May be requested to perform document scanning.

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· Prepare outgoing items for shipping.

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· Additional responsibilities that other employees at that site do not perform.

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May prepare reports in order to measure productivity and prepare billing charges.

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Qualifications

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  High school diploma or equivalent

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  1-3 years’ experience working in a mailroom or professional office environment.

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  Capable of performing the basic job functions under general direction.

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  Basic knowledge of metering, weighting, logging and other shipping procedures.

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  Basic computer skills required.

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  Able to perform routine and some more complex functions of various equipment and systems (fax, scanner, metering, stamping, tracking systems, photocopying, color copying, etc.) with general direction.

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  General supervision and instructions given for routine work and detailed instructions given for new activities or special assignments.

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  Contacts may occasionally be outside own department.

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  Contacts involve the exchange of information or data requiring some explanation or interpretation.

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  Excellent customer service, professional attitude and appearance are a must

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  Ability to work overtime & meet deadlines

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  Adherence and support of CBPS Core Values: Focusing on Results & Customers, Be Innovative and Quality Driven and Performing Ethically.

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PHYSICAL DEMANDS/ WORKING CONDITIONS

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  Physical activity required including bending, reaching, lifting and prolonged periods of sitting or standing.

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  May lift and/or move up to 50lbs.

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  Mental qualifications include ability to perform mail, delivery, copy and other administrative tasks as requested

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  Good organizational skills

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What We Offer:

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Competitive pay & benefits!

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Comprehensive training and development programs that prepare employees to advance from within.

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A company focused on creating a positive work and client environment.

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Employee discounts on entertainment, products, and services nationwide!

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Come Join Our Team!

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Job LocationsUS-NC-CHARLOTTE

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Posted Date4 months ago(4/3/2025 1:30 PM)

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Requisition ID 2025-19463

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of Openings 1

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Category (Portal Searching) Customer Service/Support

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Position Type (Portal Searching) Regular Full-Time