Field Support Representative I, II, III

Overview

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Under direct supervision, the Field Support Representative (FSR) is assigned to a temporary in-house talent pool which provides replacement and/or short-term administrative services in place of Office Service Reps (and others) who are out of the office.  The FSR will be assigned a home location but will be scheduled to visit other client sites within the region to provide multiple disciplines (fax, print, mail, reception and other duties, as assigned).

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NOTE:  This position requires heavy travel (up to 75 %), and requires either reliable public transportation or a clean driving record and a personal vehicle.  Business travel expenses will be reimbursed.

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Responsibilities

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CUSTOMER SERVICE

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·    Ensures total customer (internal & external) satisfaction through understanding of customer expectations, proactive problem identification/resolution, and maximizing opportunities to build relationships. 

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MAIL/PACKAGES/POUCHES

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·    Receive, sort, and deliver all incoming mail & packages according to assigned floors and within established time frames.  Wrap, seal, weigh, affix postage and dispatch all outgoing mail/packages in accordance with postal regulations.

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·    Prepare special outgoing inter-office pouches sent to client affiliates as scheduled (if applicable).

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·    Package and process outgoing overnight items, i.e. Federal Express, UPS, etc., to meet client and vendor deadlines.  Log and deliver incoming overnight packages within established time frames.

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·    Log outgoing and incoming items as required and review for accuracy/completeness.

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·    In some locations, may be required to walk and/or deliver by transportation any legal package in a timely and proscribed manner.  Secure necessary signatures and documentation to confirm delivery.

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SUPPLIES/COPYING/FAXING/ADMINISTRATION

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·    Organize and distribute supplies to client.  Verify and log orders upon delivery. Monitor inventory of copy supplies, stock paper and toner and keep supply area neat (inclusive of convenience copiers).

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·    Handle items for distribution to a segment of or all of client employees, affiliates, dealers, etc.

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·    Estimate runtime on the small to medium photocopy jobs.  Check all copies produced for quality and accuracy.  Produce bound copies of work when requested. Deliver and pick up copy jobs.

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·    May provide minor maintenance of photocopy machine such as solving paper jams, placing service calls and routine cleanings.

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·    Operate facsimile machines; send and receive facsimiles. Keep complete and accurate logs of incoming and outgoing facsimiles. Where appropriate, generate activity and confirmation reports, and call the receiver to confirm receipt as necessary.

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·    Perform other administrative duties from inserting, copying and photocopying to faxing as needed.

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·    Due to changing technology in office automation, will be required to learn new features and functionalities of copying machines, faxes, scanning, shipping equipment as introduced at the site.

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May possibly perform any of the following functions at the direction of the Site Manager:

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·    Set up and maintain client’s kitchen areas and conference rooms, order food and make coffee.

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·    Provide reception work such as answering telephones, taking messages and greeting visitors.

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·    Move boxes, supplies or furniture; replace light bulbs.

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·    May be requested to perform document scanning.

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·    Prepare outgoing items for shipping.

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·    Additional responsibilities that other employees at that site do not perform.

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May prepare reports in order to measure productivity and prepare billing charges.

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Qualifications

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• High school diploma or equivalent
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• 1-3 years’ experience working in a mailroom or professional office environment.
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• Capable of performing the basic job functions under general direction.
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• Basic knowledge of metering, weighting, logging and other shipping procedures.
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• Basic computer skills required.
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• Able to perform routine and some more complex functions of various equipment and systems (fax, scanner, metering, stamping, tracking systems, photocopying, color copying, etc.) with general direction.
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• General supervision and instructions given for routine work and detailed instructions given for new activities or special assignments.
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• Contacts may occasionally be outside own department.
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• Contacts involve the exchange of information or data requiring some explanation or interpretation.    
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• Excellent customer service, professional attitude and appearance are a must
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• Ability to work overtime & meet deadlines
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• Adherence and support of CBPS Core Values:  Focusing on Results & Customers, Be Innovative and Quality         Driven and Performing Ethically.    
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PHYSICAL DEMANDS/ WORKING CONDITIONS

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• Physical activity required including bending, reaching, lifting and prolonged periods of sitting or standing.
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• May lift and/or move up to 50lbs.
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• Mental qualifications include ability to perform mail, delivery, copy and other administrative tasks as requested
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• Good organizational skills
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What We Offer:

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Competitive pay & benefits!

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Comprehensive training and development programs that prepare employees to advance from within.

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A company focused on creating a positive work and client environment.

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Employee discounts on entertainment, products, and services nationwide!

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Come Join Our Team!